[Resolved] Vishal Megamart — fraud at vishal store. | |
I visited the store on 29/08/09 at @ 2100hrs .i purchase few things from the store .when i came for the billing .the cashier siad ur amount is 793 rs. i gave him the credit card .he got the slip of 793rs. before signing i asked for the bill.he rudely said first u sign the slip.when i forcely asked for the bill. he took another 15mintutes to give the bill.he was trying to do corrections in the bill when he could not do it he gave at last.trere was extra 30 rs.added in the bill which i have not purchased.the item no. 3.ca_duster.the total detail is bill no[protected].counter no.1 date 29/08/09---21:09:58.casher no:[protected]/cash1.when i asked to call the store manager hesaid he has left for the day.then a person came introduced himself as a floor manager. i asked him to show the i-card .only the name was there.designation was not given on the i-card.i am a regular custmor at vishal.it was happened before also but i thought that can be a mistake .when 2nd chance it was done it shows they are making fool to the custmors.i donot how it is possible by 2100hrs not even floor managers are there .only sells boys are running a such kind of bg store.the cashier has taken the slip of credit card which is customer copy by fault.the items are there in the store.but i carried the bill and merchant copy of credit card.it is really sad that kind of store is having such kind of staffs a bunch of jokers who they donot know how to behave with customers even so many times i have seen with the females .a company is known by his services not by these kind of services .day by days the footfall is dripping at the store.with no reason .this is the reason .the customer satisfaction not there if he can pay at vishal he can pay anywherelse.MANAGERS PLEASE SEE THE P.R PART NOT ONLY ON THE GUEST"S VOILET. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Vishal is doing really poor not in customer services but other areas also..
on 1/12/09 i purchased there of Rs1986. when i was standing in the que for paying a customer came and argued with the cashere that he has been charged twice for his purchase, he came to know about this as he received a text msg from his bank about his payment.
now when i was paying with my card they took some time (bit longer), i asked the cashere that "i hope u haven't charge me twice. he staight forward said no."
and now after one month i received my bank card statement it shows clearley that they charged me twice for that purchase
i don't no wheather they will give me my money back or not...its really very pity on the condition of the retail store in our country...
and there staff is really horrible, no customer services at all
Invoice number for the purchase was 007389 time 20:38:29
on 1/12/09 i purchased there of Rs1986. when i was standing in the que for paying a customer came and argued with the cashere that he has been charged twice for his purchase, he came to know about this as he received a text msg from his bank about his payment.
now when i was paying with my card they took some time (bit longer), i asked the cashere that "i hope u haven't charge me twice. he staight forward said no."
and now after one month i received my bank card statement it shows clearley that they charged me twice for that purchase
i don't no wheather they will give me my money back or not...its really very pity on the condition of the retail store in our country...
and there staff is really horrible, no customer services at all
Invoice number for the purchase was 007389 time 20:38:29
My self an Indian Living in U.K. can tell u some instances about our Shopping at Tesco Or Sainsbury Or Asda ( i.e. Walmart ) Or Morrisons ... If that Company Forgets to Remove The Old Price Tag from the shop floor and the till charges us more we get that item either free of Cost or at the Reduced Cost ( if it is a Electronic Item or a Higher Value item i.e. more than £100/- or so ) ... Some times if the Shop floor Guys or Girls forget to remove The OOC ( out of code ) Items from the shop floor and if the Customer buys it by mistake and notices it later, the customer can either go to the Office of Fair Trading Department ( U.K.) or to the Food & hygiene Authorities ... and they can get him good Compensation These Governing Bodies then Put Huge fines on that Supermarket... The Customer also has a Choice of Going back to Supermarket and gets the Same product free of Cost along with some Money of Cash Vouchers to be used ( within a Year Time ) in the same Supermarket Chain any where in U.K. ...along with loads of Apologies from the Store Manager or The Trading Manager ... The Supermarkets have a simple Policy not to Loose any Customers ... No Way ... No Compromise ... They Sill follow the old Slogan """" THAT THE CUSTOMER IS ALWAYS RIGHT """""""""
Even when i finished my shopping ( what i was doing for my Office ) last time i was Bought lots of Stuff and after making the payment and going out i by mistake of ME( only Me ) i dropped 5 big Jars of Nescafe Coffee ALMOST £ 45 /- ( INDIAN EQUIVALENT OF Rupees 3, 375/- ) ( out of the 6 Bottles i bought ) ... It was my Fault but a Lady at the Customer Services asked me Politely to wait and she just Went by herself and got me 5 New bottles ... of the same Product ... and she said it may happen to any one ... but i was still apologetic to them atleast to the Cleaner of the Store as he had to rush from his Lunch Break to come and clean the Area out side of the Entrance of the Store, , , , , , , , , , , , , , , , , , , , , , , , , , I WANT TO TELL THIS TO SO CALLED """" VISHAL WHATEVER """""" That i only go to that store once in 2 ( two ) Months ... and no one knows me their ... so i am just a complete Stranger at my Super Market ...