[Resolved]  Vision Express — Non replacement of incorrect frame

Address:

Gujarat

I had bought a spectacle from Vision Express one year back. Firstly there frame broke within a year. Still having faith in Vision Express I again went to Shop No 13/14/15, Meghdhanush Complex, Above Mirch Masala Restaurant, Gotri Road, Vadodara – 390021 and got a new frame one month back for Rs. 1999.00 Hoevever they fitted the frame by heating and assured all services in future as well. Over a period of one month I found I was not comfortable with the frame.
Still I bought another spectacle from Vision Express More shopping complex on assurance that my earlier frame will be replaced. He talked to Gotri Road branch and got assurance as well.
Today on 27th March 2011 I visited the Gotri Branch and the experience was horrible. They refused to change the frame.
Now I need my money back of the frame and the spectacles ( in turn I will return both to vision express) on the ground of false assurance and non-fulfillment of the promise. Secondly no action should be initiated against the employee of the More branch as they were very cooperative. I faction is to be initiated it should be against the Megdhanush complex branch, Vadodara
Udai Pratap Singh
[protected]