Vodafone India Complaints & Reviews

I just received my first ever bills for 2 Postpaid connections. The bills are inflated against the discounts which were offered. International SMSs are charged. Surprisingly the SMS timings are around my phone activation times. There is a previous balance shown on both the numbers. Since these are my first bills, how is it possible to have a previous balance?
Free internet usage of 500MB was offered on first month for new connection. On one of the numbers I am charged for Rs.150 extra which I never used.
I do keep track of my cellular data usage on my Phone. No videos, no music. Only News and stock updates. My usage never goes beyond 200MB in a month being a Wi-Fi user at office & home.
Tried reaching customer care over phone, email & chat several times. Its repetition of explanation and very frustrating. Whenever I ask for supervisor, they are in meetings.

My numbers are
9619 Double Nine 66 9 Zero
9167 Double Nine 22 4 Zero

Sandeep Patil

i bought my number [protected] as a postpaid connection from a vodafone store.i wanted to change my number to prepaid.so i asked the person in the store. they asked me to wait for 3 months.at first they said me my number is in 174 plan.but really it was in 225 plan.i did not know that.they are not responding to us.and at the 4th month i asked them to change my plan to 25rs. and they informed me that they have changed the plan.but the bill amount i got was 310 rs.. when i asked them they said me sorry your plan was not changed.it was for another number.they are not allowing me to change to prepaid.after a long request they accepted to change my number to prepaid.so i paid the existing bill amount last Friday. 21/06/2013.they gave me a prepaid sim card.when i asked when will my number be changed to prepaid the store person did not respond me.after i asked three times.after that they replied me the outgoing will be barred on monday 24/06/2013.but still the outgoing is not barred and i received a message that my outstanding bill is 207 and it has been mailed to you.it's very irritating act.after seeing the message i called to the store person.but she cut the call.when i messaged her she said that she is the bus.the time when she replied me was 9.08 AM. i don't know when they will go to work.it's a very irresponsible act from them.the speak only to new customers.they do not respect the existing customers.

I converted my loop prepaid number to vodafone postpaid through MNP 3 months back. Since then they have barred my outgoing services (calls, sms, net) for the 5th time as I have exceeded my credit limit (on the unbilled amount) which is just 900 Rs. In spite of several requests and complaints and paying the bills on time they are not increasing my credit limit. Many customers face this problem because of the bad company policy about placing the credit limit on unbilled amount. Should I file a case now or is this going to stop somewhere?

Ashwini Ambrale
Vodafone No.: [protected]

Respected Sir,
I am having a Vodafone mobile connection with phone number [protected] for the last 7 months. I have activated their special package for cutting down the call rates(99 Rs for 10ps/sec)for one month with effect from 4th June 2013. They activated the pack and it gets disconnected after 15 days(19th June 2013). I have made queries with their customer care about 10-15 time each time they are saying we are solving issue within 2 days or within 12'O Clock or in the evening and nothing is happening. Hope that with these complaint I can solve the issue. An early action is expected.

Thanking You

Yours faithfully
Ratheesh Kamal

SIR,
myself SUHANA DATTA, took one sim in february this year from vodafone post paid. Till 24 th april my bill was Rs.-241.But in the 24 th may my bill became Rs 1600/-, stating that , I have used internet. Though in reality i have never done so. Therefore I want immediate disconnection of my sim no- [protected]. I have written to vodafonecare, corporatecare and wecare regarding this. And i want my bill clarification regarding such huge bill, so that i can understand this bill.

It will be kind enough if you please do the needful as early as possible.

thanking you
suhana datta

Hi,
I'm from Mumbai. My number is [protected]. I have a blackberry phone on which I have activated the basic internet plan of Rs 299. As per this plan, I get unlimited bbm, yahoo chat, gmail chat, emails. This plan however does not have any internet browsing. Some weeks back, Vodafone had a change of its scheme whereby even the unlimited internet browsing was added to this basic plan of Rs 299.
When I saw my latest bill, I was horrified to see a bill of Rs 3500 as against my normal bill of Rs 700-1000. On asked I was being told that I had used internet Vodafone live instead of the normal browser and that whenever I use internet on my blackberry phone, there is an option which asks whether I want to use the Vodafone live browser or the normal browser. Such a thing however does not exist in any browser.
I made a complaint to the customer care guys at Vodafone, who as usual were clueless as to what's going on and kept coming up with flimsy excuses. Upon sending them a written complaint via email, after few days I got a mail saying that the charges were logical! I was even told that I had downloaded videos because of which the bill amount went up high. This is utterly rubbish as I had not downloaded any videos whatsoever. No other explanation was offered. The mail even said that the vodafone guys had tried to call me but my voice was inaudible. This is false and misleading especially since I did not get any calls from any Vodafone numbers.
I'm clearly disgusted at the pathetic level of service provided by Vodafone, much less the resolution to our complaints. No one tried to call me and offer any explanation. What makes me all the more upset is the fact I'm not the only one who is getting such inflated bills. Apparently lot of others are getting the same excess amount under the name of the "299" plan!!!
At a time when telecom service providers are fighting over each other to retain customers, I find it difficult to believe that Vodafone is resorting to such unfair practices to let go of its customers. If the concerned authorities do not address this issue, I will be forced to end my 10 year relationship with the company and will even urge others to do the same.

My nine year old number [protected] given to Mrs. Manjari Maheshwari , resident of gopalpura by pass, without my permission or any written application. I was out of India from 14th jun. to 20th june and this no. given to Mrs. maheshwari on 15th june.
The amount i recharged on my no. before going to abroad was 1500, as vodafone store executive Ms. Khushboo and store manager Ms. Tanushree suggested.
Even after recharge my number was not in working position in singapore for seven days and i lost contact with my all relatives for that time.
I have to purchase new number in singapore that cost me in dollors.
From last three days i am suffered mental harrasment as it effects my work , bussiness relations and my nine year old contacts.

Request you to do the needful as soon as possible
Neti Goswami
#[protected]

I am post paid customer of Vodafone vide mobile no.[protected].

They have imposed Rs.641/- towards net using charges of 64 mb data mistakenly. When I request them to adjust the amount in monthly internet plan but they totally denied.

But actually they are charging Rs.99/- per month for 1 GB data.

I request you to do needful in this regard

Hello

I am Sujatro Ghosh, a customer of Vodafone for almost last 5 years. I didn't knew Vodafone can do such fraud things lets not say Vodafone anybody can do such fraud things!

Context - I received a call on my number [protected] on 24th/27th/28th may ( I dont remember the date properly) from the Vodafone Marketing team. They approached me for a 75 INR pack for vodafone to vodafone calling but I refused to it. Then they kept my line on hold & then after retrieving it they approached me the same pack with a sum of 38 INR, which I accepted! Soon within a minute I got a confirmation messege on my mobile ( Message Screen Shot attached in this mail).After I got the confirmation I started making calls extreme amount of calls to vodafone numbers. As soon as my bill arrived I was amazed , No pack of 38 was activated & every call was charged at 20paisa /Minute.

After this problem I made several calls to Customer Care service & was promised for several call backs in which out of 5 I got 1 call only but it was of no use. I got no replies & I am simply pissed of with the thing!

This is not the first time bill dispute! 3rd time in three months it is!

I want this pack at 38 INR at any costs or I feel its against the consumer rights! I am going to go to the consumer court else & if I don't get a revert back within & solve within my bill closing date 24th I wont also pay anything extra either or extra fees!

Thanking you in anticipation

Dear Sir,

I am a prepaid customer (Mobile No - [protected]) of Vodafone. I have subscribed to 3G Internet - 300MB on[protected] by Etopup.

I am suffering from the following issues
1. That even after recharging my SIM with 3G pack my sim is not showing 3G network.
2.That have complained many times on 198, 111 & [protected], but none of the customer care executive is able to register my complaint.
3. That Customer Care Executives are cutting my Call after listening to my problem.
4. That I have called 4 times on[protected] to Vodafone Care, All customer care executives are have different opinion about my problems. Some of them are say that 3G Services are not activated on my phone, Some are cutting my calls, Some are saying send "ACT 3G" to 144, Some are configuring my internet settings which are already configured, Some are saying saying that 3G services are activated on my phone. This simply shows that CCEs are making fun of customers and are harassing them.
5. That I have also suffered from the same problem last month also and also complaint to Nodal Officer last month.
6. That even after paying for 3G services i have not been provided 3G services. This is prime facie evident from the above that this is a case of Fraud & Mental Harassment by Vodafone India and i am entitled to refund of amount paid for the period for which i have not given 3G services.

Keeping in view the aforesaid problems, i request you to register my complaint and resolve as soon as possible.

Regards,

Nitin Garg,
Contact No - [protected]
R/o 2180/2, Shadi Khampur, New Delhi -110008

I had booked the Traveltime cab from Wagholi to Pune station and return journey too on the same day. they provided me only the one way journey service and making a non sense accusing while return journey after having a long arguments with customer service centre. I had waited for 3 hours for cab to return journey but it didn't come. This is not the first time accident happened with me and they are totally careless about passengers and not understand the value of time. wasted time, financial losses, ruin my day, disappointed disappointed disappointed

Hi,
I would like to bring to your notice that my Vodafone connection with number +91-[protected] which I have been using since past 5 years, presently i am staying in Bangalore. This is my Andhra Pradesh Vodafone number. For my number they are deducting 1 rupee daily unnecessarily past 2/3 months every ime I am not observing the my balance. I am not calling from this number and I am not receiving to this number. They are deducting dates (June 18, 19 2013) these dates are I am fully observing.
Today (Jun19) I am called to Vodafone customer care 111 one Vodafone lady executive telling your receiving one call at 3:39 PM, but I am telling to her I am not receiving any call to this number, she said that in records one call receive at that time that's y money deducting she tell again I am telling to her that is my problem please transfer my call their supervisor. He asking some what is the settings->network settings in your mobile phone. I am asking after 2 min you can call me sir he said no you can call me again same number. I said OK.
First Time Call: 3:41 PM (duration: 15:22)
Again call to 111 I can ask the Vodafone executive transfer the call to your supervisor he said ok my call be on hold I am waiting that call be disconnected I am not talking that supervisor
Second Time Call: 3:57 PM (duration: 8:39)
Again call to 111 Vodafone executive I am explain my problem after again I am waiting on hold he said that you call form this number at that time he said like that finally he is also said that your call transfer to my supervisor again he Is transfer t the call to supervisor my call be on hold I am waiting that call be disconnected I am not talking that supervisor
Third Time Call: 4:06 PM (duration: 14:56)
What the hell are going on I don’t know….. I am using this network past 5 years but the executives are like that
I am feel very shame for using Vodafone connection form past 5 years and I am using Karnataka connection also Vodafone (+91-[protected])

Hello Sir,

I am Tarun Gupta ([protected]) unfortunate subscriber of fraud and gangster's i.e. Vodafone.

I am using there 699 plan plus 99rs - 2GB plan on 2G connection.

At present, my outstanding amount for the current month shows around 13000 RS due to my usage of internet. These guyz discount everything at the end of the billing cycle as per them. But for some reason, they have barred my internet as well as out going calls.

When i called them to seek clarification they were very rude and asked for a payment of Rs. 8000. I do not understand when my bill at the end of the cycle will not exceed[protected] Rs. then why should make a payment of 8000RS.

I send email to all their departments and talk to many people but they use foul language and threatening me to make this payment. How can I make a payment before my billing cycle.

For your reference, I have pasted whole my email conversation below. Any quick response will be highly appreciated as I am already humiliated by these people badly and I am scared too...

http://www.consumercomplaints.in/new_complaint/#


[protected][protected]
I am filing a consumer complaint against your vodafone and below mentioned email id.

Its too much humiliation now (Earlier, some one call me from [protected]) was taking so roughly and more like a threatening me to make payment and now your customer care guy put me hold on for 20 mins...

Arnd 4o'clock when i call on your landline number that time also I was promised that my service will be reactivated.


SHAME ON YOU PEOPLE WHO ARE DOING THESE FRAUDLENT ACTIVITES AND LATER ON ABUSING CLIENT.




From: Gupta, Tarun (Financial&Risk)
Sent: Monday, June 17, 2013 2:25 PM
To: [protected]@livingdesign.in
Cc: [protected]@livingdesign.in
Subject: RE: Your Credit Limit -- [protected] (Very Urgent) CAN ANYONE REPLY TO THIS

Hi Suresh,

Can you check this below email chain. I am facing some issues due to ur system fault and I am unable to make calls.

Ph. [protected]

Thanks & Regards,
[protected][protected][protected][protected][protected]
Tarun Gupta
Associate Consultant
Thomson Reuters

tarun.[protected]@thomsonreuters.com
thomsonreuters.com


Please consider the environment before printing this email - Thank you!!

From: Gupta, Tarun (Financial&Risk)
Sent: 17 June 2013 13:38
To: 'vodafonecare.[protected]@vodafone.com'
Cc: 'vodafonecare.[protected]@gmail.com'
Subject: RE: Your Credit Limit -- [protected] (Very Urgent) CAN ANYONE REPLY TO THIS

CAN ANYONE LOOK INTO THIS OR LET ME THE PROCEDURE TO TRANSFER MY NUMBER TO AIRTEL…. IT SEEMS SO UNPROFESSIONAL .

Thanks & Regards,
[protected][protected][protected][protected][protected]
Tarun Gupta
Associate Consultant
Thomson Reuters

tarun.[protected]@thomsonreuters.com
thomsonreuters.com


Please consider the environment before printing this email - Thank you!!

From: Gupta, Tarun (Financial&Risk)
Sent: 17 June 2013 11:52
To: 'vodafonecare.[protected]@vodafone.com'
Cc: 'vodafonecare.[protected]@gmail.com'
Subject: FW: Your Credit Limit -- [protected] (Very Urgent) CAN ANYONE REPLY TO THIS



Thanks & Regards,
[protected][protected][protected][protected][protected]
Tarun Gupta
Associate Consultant
Thomson Reuters

tarun.[protected]@thomsonreuters.com
thomsonreuters.com


Please consider the environment before printing this email - Thank you!!

From: Gupta, Tarun (Financial&Risk)
Sent: 17 June 2013 08:13
To: 'vodafonecare.[protected]@gmail.com'
Subject: RE: Your Credit Limit -- [protected] (Very Urgent)

Hi Guyz,

Will any would look into this. It is very urgent and I cannot afford to lose any of my calls.

This is weird that using free internet, I have been asked to pay 8000Rs…

Anyone can call me @[protected].. It is very urgent…



Thanks & Regards,
[protected][protected][protected][protected][protected]
Tarun Gupta
Associate Consultant
Thomson Reuters

tarun.[protected]@thomsonreuters.com
thomsonreuters.com


Please consider the environment before printing this email - Thank you!!

From: Gupta, Tarun (Financial&Risk)
Sent: 16 June 2013 15:53
To: vodafonecare.[protected]@gmail.com
Subject: FW: Your Credit Limit -- [protected] (Very Urgent)
Importance: High

Hi,

PLease check the below email that I have received.

I do not understand why I have been asked to make a payment of RS 8198 where as I have not even exceeded any limit according to me.

According to my plan, i have 2GB internet plan and i have used arnd 1300MB due to which my bill amount reflects over 12000.


This is a corporate number and I cannot afford to loose any call. secondly, it will be stupidity to make a payment of 8000+ at this moment since my bill may not even exceed Rs 1500 at the end of the month.

Either activate my services and do let me know the procedure to change the subscriber since your Customer care people including supervisor does not know how to talk to the customer.

He asked me to make a payment of 8000+ or else i have to wait till my bill get generated. I asked him if he can help out as this does not make sense to make such a payment then he was rude and which is not acceptable.

Any quick response will be highly appreciated or else i have to talk to my company to look about this frudulent activity plus i will mail to consumer court if my calls do not get activated by Monday.

Tarun


From: Usage Intimation (SSC), Vodafone India [[protected]@vodafone.com]
Sent: Sunday, June 16, 2013 1:32 PM
To: Gupta, Tarun (Financial&Risk)
Subject: Your Credit Limit



Hello,

Thank you for using Vodafone services.

We are pleased to provide you with the details regarding your Vodafone number [protected] and various bill payment options available with us.

Your Credit limit is Rs. 5000 and your current usage (billed + unbilled) is Rs. 8198 (approx.). We request you to please make an interim payment of Rs. 8198 to enjoy uninterrupted services.

To customize your credit limit, please SMS

For increasing limit - IL <desired amount> to 111 (toll free) or
For decreasing limit - DL <desired amount> to 111 (toll free)

You can make your Vodafone payment by any one of the following payment options available with us:
Bill payment through our website www.vodafone.in: You can click on the mentioned link, https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONE_details.jsp.
· Electronic Clearing System (ECS) - Enroll for Direct Debit on your Credit Card or Bank Account to make direct payments.
You will be happy to know that post first successful registration on Direct Debit to Credit card or Bank account your Vodafone credit limit will get enhanced by the following amounts.

Ø Direct Debit facility to Credit card = Enhancement on existing Vodafone credit limit by Rs.2000/-

Ø Direct Debit facility to Bank account = Enhancement on existing Vodafone credit limit by Rs.1000/-

M-Shop- You can call on 53333 (toll free from our Home network) for making credit card payment through the M-Shop facility.
Vodafone Store / Vodafone Mini Store- Visit any of our Vodafone Stores closest to your location and make cash or credit card payment through our Self Service Kiosk. Details on our Vodafone Stores are available on the following link, http://www.vodafone.in/pages/vodafone_stores.aspx?cid=kar
Cheque - You can drop your cheque at any of our drop box locations.

Vodafone encourages its customer to Go-Green & save trees. To contribute towards Go-Green cause SMS ACT <space>GOGREEN to 111 (toll-free) & get your bills only on your e-mail address as updated in our records.

We thank you for being a part of the Vodafone family & assure you the best of services at all times.

Happy to Help

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111
For complaints/requests : 198 (toll free)
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

To whom it may concern

This is to inform you that I am using Vodafone number from two years. My number is [protected]. I have submitted my payment of 1000 cash on 12 June in Vodafone bill machine in M2K Rohini Vodafone branch but because that machine was not ok so the store guard asked me that come on 13 morning so that the store manager can take cash entry. One of the employee of that M2K Rohini branch pretened us that he had sent a mail to vadafone customer care and my number will be activated within 2 hours but no action is taken till date. On 16 June the store manager Shruti in ronini store manager totally refused us that she can do anything because she don't know us or have seen us before and misbehaved very badly and humiliaite me. But on of the store employee helped and and assured us to forward our mail to their customer care on 16 June itself.

No action is taken yet from their end my number is still barred and also they are not giving us any transaction id or something so that I can check it from another outlet.


Please help me in that matter asap as my number is not working from 2 days and I have already paid my bill.

This is my humble request please take strict action against those irresponsible employees who are not even listening to their customers and humiliate them.

I have tried many time for unsubscribe NJ service from 58558. but service provider didn't take any action for unsubscribe. I am getting 2-4 for naughtty jokes per day from 6 month unnecessary with cost of Rs. 30/- per month. Please help otherwise Rs. 30/- will charge on my mobile bill every month.

Guys since last 2 months the mobile service provider called "vodafone" is cheating with me, My balance has been deducted several times for no bloody reasons.. and whenever I'm calling up it's customer care executive, they are showing me so many excuses..the service of vodafone customer care is far below standard and they are all learned there how to cheat on customers and more importantly how to cover that up with lame excuses..

Sir mera name anil narwal h. Mera vpo kathura the gohana disst sonipat state haryana mera ek namber h jo ki pata nahi ki kitani bar band karwa di jati h or jab me castmarcare par call karta hu to koi jawab nahi mil rha to sir palese mere es namber ko dobara chalu kardiya jay mera namber h [protected] ye wo namber h. Jo band karwadiya h mera cont namber [protected] ,[protected]

VODAFONE NUMBER:[protected]
Please give a details of this mobile number owner's. Because of this man is calling to my Mother Time to time last 2 Month and talking with Dirty Language. I am talking to him give me information who is that ? where from talking with my mother? THAT NO ANY REPLY SIMPLY. SO, PLEASE GIVE ME A FULL DETAILS OF THIS MOBILE NUMBER'S OWNER. OTHERWISE I WILL GIVE SP OFFICER THIS ADDRESS PLEASE GIVE ME

I am a Postpaid Vodafone Mobile User.
Listing my grievances as follows:
-False requests taken by Customer Care
-Inflated data usage
-Extremely poor follow-up on my case despite regular, daily inquiries and requests from my end
-Deactivation of my services prior to resolution of my registered complaint
-Deactivation of my Data Capping when asked to Deactivate Data Services
-Overcharging (the 3rd instance of this)
-No attempt to reach a solution for my problem
-Instead deactivating my outgoing and messaging services

To whomsoever it may concern,
I would like to put forward my complaint regarding your caller tune services. I subscribed to this service a few days back paying an amount of 30 rupees on my no. [protected]. Nowhere did it mention that before the caller tune your pathetic subscription message will be voiced. People are calling me and before they are able to hear the caller tune i pick up my call since your lame advertisement is so disturbingly long that it takes up all the time. Also, it sounds cheap and disgusting. You people should realize that its no use putting up a caller tune when all people get to hear is a terrible recorded audio of your stupid advertising strategy. I would therefore want you to either correct it immediately or refund my money otherwise i shall port my number to some other honest service provider. And next time please don't try to fool other people.