| Address: | Gautam Buddha Nagar, Uttar Pradesh |
1. We purchased a split AC from dealer in Noida details as below:
A) Items purchased
a. 2.00T VERTIS PLUS S SAC(VOLTAS)
b. 5KVA Voltage Stabilizer
c. AC Brackets-TR1C
B) Dealer - ACE Technomark
Address - J-36/37, Sector-18, NOIDA - 201301 Phone[protected]/52/53/54
C) Invoice No - 1304
D) Purchase Date - May 19, 2010
E) Our location: IOMachine.Com Pvt Ltd
Address - A-2 sector - 58, Noida PIN - 201307
2. The AC Unit stopped cooling on evening of June 1, 2010.
3. On June 2, 2010 - we called up the dealer reporting about the issue and we were asked ot place complaint with Voltas Customer Care.
4. So, June 2, 2010, we placed a complaint to customer care vide complaint no - 10JU0201309. We were assured that the case will be handled in two days.
5. Till June 6, 2010. we were continuously placing call and getting assurance that there would be technican to check our complaint; but, none of the technician came to check the unit.
6. On June 6, 2010, I personally visited the dealer's showroom to check the status of our complaint and got the assurance that there would be a techinican positively.
7. On June 7, 2010 - a technican came ot check the unit; re-filled the gas in unit and informed that there is fault in installation. So, the gas would not last long. We immediately called dealer and informed him.
However, they discarded their responsibility saying that it is job of customer care and service center to deal with installation issues.
Service center details are:
Name - SWIFT AirCare
Address - Shop No - 10, Chauhan Market, Sector-44, NOIDA Phone[protected]
8. Same day, the AC stopped working in an hour. We reported customer care and dealer once again. The customer care assured us that there would be technicain again to check it.
9. Till June 9, 2010 again we were maiking calls to dealer and customer care and no technican appaeared. That was the time I expressed my frustation and warned the customer care that we would be going ot consumer forum now if this issue not resolved. In addition, I spoke to Mr Aman at servie center directly and informed him about the issue.
10. As expected, within an hour, techinican came and carried the external unit with them mentioning that they would fix it and re-install the next day.
11. On June 10, 2010 (yesterday) around 8pm, the unit was reinstalled. We did not sign the job-sheet in order to confirm that it works properly for at least 3 days.
12. I had the suspicion that it would not work. On June 11, 2010 (today) around 6pm, AC stopped cooling.
13. I have again registered a new complaint to Voltas Customer Care vide complaint no - 10JU1103688 for replacement o[censored]nit and got assurance that it wouldbe done in 24 hours.
14. There was a representative from Service center who re-filled the gas in the AC and after exactly 10 days it again stopped cooling.
15. We registered another complaint with customer care now, asking for a replacement on June 29 then this complaint was re-registered on July 5 vide complaint # - 10JL0502243. Customer care informed on asking them the status that they have forwarded the complaint to the service center and service center assures that they have forwarded it to company for response.
I am now planning to turn to Consumer Cell for justice if I do not get response in 2 days.
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vertis plus — replacement of ac
we(ashok kumar r/o jmc 1550,bakshi nagar ,jammu) purchased our ac i.e,voltas vertis plus 1.5 ton from R.D.ENTERPRISES opp. kashmir times off., residency road,jammu on[protected] which not worked properly even for 1 hour.your many tecnicians chechked it and the area manager of jammu misbihaved with us.this ac has burnt our 4-5 transformers and your technicians braked all its locks.now we want that you will replace our ac our otherwise we will go to consumer court.