[Resolved]  Voltas Ac — undue delay in repair

My 2 ton split ac purchased from Fridge House Ernakulam, Cochin 0n Oct. 6th. 2008 is out of order for past one week.

I complained to Voltas, Cocin and they send a Technician from Hi Tech Refrigeration only on 17th Dec. 2011. The technician told me that he replaced the capacior and charges me Rs. 850.00 ( Rs. 450 for the capacitor and Rs. 400 service charges. AC worked only for few hours and failed again.

When I reported this matter they told me that one relay is to replaced. Today 22.12.2011 one Technican came and changed the relay and removed it saying that it was a defective relay requires replacement. He promised that he will come on 23.12.2011.

There is undue delay in repairing the AC and I am put into too much difficulty to continue my work. Please make necessary arrangements to repair my AC at the earliest.

Thanking you,

Jacob George, Tel.[protected] Mob.[protected]
George Villa, Sankaramangalam,
SARA 105, Parur Road, UCC P.O.,
Aluva - 683102

It appears that the company does not care to attend to repair requests of their AC products In Ernakulam. I complained thru the regular channel to Voltas on line and got the complaint number 12 MR 2802796 and customer ID 2694481 on 28/03/2012, one week after the complaint was made. The AC was purchased from Multisales, 39/4251, Indu Chambers, Ravipuram, Ernakulam.When contacted over telephone, they will reply that they are busy and will call back, which they never do. When the show room is approached, they will say the matter will be attended to shortly. More than two months have elapsed since I contacted them first and still nothing has been attended to.

P Kumar Menon
XXXIX/3499 A, KUMARA NILAYAM ANNEX 2, KUMARA NILAYAM LANE, RAVIPURAM ROAD, COCHIN -682016.
MOBILE [protected]. E MAIL [protected]@dataone.in