| Address: | Dehradun, Uttarakhand |
Dear sir/madam,
I am Atul Gupta from Dehradun, Uttarakhand 248002. I bought a Voltas Split AC in 2009 from Volcare Cooling Solution, Bhatia Arcade, 52 Neshvilla Road, Dehradun vide bill number 2006 dated 2nd May
2009. Since the last 2 months the remote of the AC has stopped working thereby making the AC unusable. I had called the customer care around 50 times during the last 20-25 days but there has been
no step taken towards the resolution of my problem. The complaint number is 11AP2602829.
Till date nobody from Voltas has made a single call to me to resolve the problem. I have spent thousands of rupees in calling them up repeatedly to remind them of my complaint and request them to take
a step towards its resolution. Every time I am just given a false assurance that somebody will visit and cater to my complaint. I have been mentally harassed by Voltas as during this peak summer I am
not able to sleep properly because of the AC not working. I want a compensation of Rs. 25000 towards the mental tension that I have faced because of the lack of sleep and also that my problem is
resolved.
Thanks & Regards,
Atul Gupta
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