[Resolved]  Voltas Limited — very very poor service of voltas a.c

Sir,
I am been using voltas air conditioners since 2004 and am very satisfied with the product. The product has outstanding quality and reliability. I have been referring voltas a.c to my friends and relatives since then.
Last year also I bought a 2 ton window a.c, serial no.[protected], from Baidyanath Electric Stores, Shyam Ganj Road, Deoghar[protected], [protected]) on 20/06/2008.
The a.c was working fine since last month when it stopped cooling. I booked a complain in the company’s toll free dept. on 13/05/2009, complain no. 09MY132812. A technician Mr. Rajeev from deoghar service centre ([protected]) came on 14/05/2009 and visited my place. He checked the air conditioner for about 3 to 4 hours and informed me that fuse & relay are defective and he took away these parts and told that he will replace the defective parts within 2 to 3 days. But after several reminders and hundreds of phone calls, he didn’t came back to rectify the a.c till 12th of June. He came on 13th of june, but even after working for 3 to 4 hours, he could not rectify the a.c.
I am really fed up with the quality of service which the local service centre is giving to me on behalf of such a reputed company. We are suffering a lot as the a.c is not working since more than 1 months. I am sending you’re the copy of the scanned service report of the technician who visited my place. My warranty will expire on 20th of june 2009.
Please take some serious steps so that our faith on the company remains intact.

Yours Sincerely


Piyush Jaiswal
Ganeshas Infotech
Dukhi Sah Road,
Jhousagarhi,
B. Deoghar, Jharkhand – 814112
06432 – 236270
Mobile[protected]