[Resolved] Voltas Limited — Voltas AC not working

anoop98

from Mumbai, Maharashtra

Address:	Voltas House 'A' Block Dr. Babasaheb Ambedkar Road Chinchpokli Mumbai 400 033, Jammu and Kashmir
Website:	www.voltas.com

I purchase a Voltas Vertis Plus (Window) – 1.5 ton AC in the year 2010. On May’2013, the AC was not cooling properly and its remote was not working. I called the technician for repairing and servicing. He informed me that the transformer requires repair and also the front plate where there are switches requires repair as is heated due to fault in transformer and says that the repair cost for plate is around 2000/-. He took the plate with him and came back after about one week and informs us that the plate is not repaired and requires replacement. The new plate costs around 3000/-. I told him to buy the new plate. Again after about 10 days, he returned back and intimates us that the plate is not available anywhere. He gives us that old plate and makes AC workable by giving direct connection.
Again on 10th July’2013, the AC was not giving proper cooling, so I lodged online complaint with the customer care. A new technician came on 25th July’2013. Without seeing the AC, he took the plate and says that he will come back with new plate in next 2-3 days and the new plate costs around 3000/-. But he has not returned back so far.
I again called up the customer care on 30.07.2013 as my AC was totally break down, not giving any cold or hot air. Again on 31.07.2013, a new technician came and he says that he doesn’t know about the plate but its fan motor has burnt up. So, repair or requires replacement which costs 2500 – 4000/-.
Every time new technicians from Voltas come and take Rs 300/ - 400/- as visit charges and won’t do anything. Also every new technician tool one part of our AC with him for replacement/ repair but not give back that part.
In this hot season, I m spending so much money for the repair of my AC but voltas technician only makes money from me for the visits, without doing anything.
Kindly look into my complaint and do something at an earliest

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sapna Singla

from Pune, Maharashtra

VOLTAS LIMITED — Voltas window AC never works

We have purchased voltas window as 3 years ago. There is manufacturing defect n this AC. from that time this AC didnt work properly even in a single summer season. In every season it got defects 3-4 time and its service is also very poor. We have to make min 5-6 times calls every time.

This time also we make its complaint 5 days ago and made 5 calls till now no body came.

We are suffering due to manufacturing defect in AC. Its really not good if company do like this with their customers.

JDSANGWAN

from Vadodara, Gujarat

Voltas AC — NOT WARKING AC

DEAR SIR
I HAVE COMPLAINT VOLTAS CALL CENTER
COMPLAINT NO :- DATE
(1) 09MY 123092 12.5.2009
(2) 09MY 153450 15.5.2009
(3) 09MY 290295 29.5.2009
(4) 09JU 050120 5.6.2009

SIR NO RESPONC PLEASE ACTION TO VOLTAS
THANKS
JAGDISH SANGWAN
C-329 A SUSHANT LOK-1 GURGAON
HARYANA 122002
[protected]

K K BANSAL

from New Delhi, Delhi

voltas - ac — ac not working

dear sir,
two ac purchase from stearling videocom tower, jhandewalan dt.[protected] vide bill no. 829 and book no. 17 no. 17 for rs. 18200/- each. but ac not proper working, no cooling, etc And 2-3 time complaint but no response. or ac season only 2 months after then useless. pls action imm.

complaint no. :-

ac-1

1 09JU080978
2 09ju0252882

ac-2

1 25my201138
2 09ju252914

kindly look the matter of the urgent bas.
regards
k k bansal
ph. [protected]

rupesh jindal

from New Delhi, Delhi

voltas/vertis ac — not working from the buying day

I have taken two window ac around 5 months back but one of the is not working from the same day i have taken . voltas people have changed the compressor but still ac is not working.

Pulak Ranjan Dhara

from Chennai, Tamil Nadu

AC install on 8-4-2010 but when switch on Heat the all wiring in room. My electricial suggest that short connection in AC. If we start againt may be fire in room. I was complain in National Electricals, Jamshedpur on[protected] and no action till date. My complain no. 10AP1005294 dt. 10-4-10.

Kindly look into the matter urgent basis.

Pulak Ranjan Dhara
Station Road, Gamharia,
PH: [protected]

Rahuljoda

from Bhubaneshwar, Odisha

Voltas Limited — SERVICE AFTER SALES

I HAVE REGISTERED A COMPLAIN REGARDING DEFECT FOUND IN MY VOLTAS VERTIS PLUS SPLIT AIR CONDITION IN THE TOLL FREE IVRS NO.[protected] AND THEIR REFERENCE NUMBER 10AP1800643 DATED 18TH APRIL 2010 AND DAILY THEY PLAY WITH THE SENTIMENTS OF A CUSTOMER AND SAY THAT THEIR ENGINEER WILL VISIT NEXT DAY BUT THEIR NEXT DAY NEVER COMES DOWN. I WILL REQUEST ALL PEOPLE WHO WILL READ THIS BLOG PLEASE DO NOT BUY A PRODUCT OF TATA COMPANY AS THE QUALITY AND SERVICE IS GONE VERY POOR IT WILL ONLY HARASS YOU

manu_agrawal1977

from Chennai, Tamil Nadu

VOLTAS/Airconditioner — not chilling

i head allready complained to voltas related to my problem and my complain no is 10 oc 1803004 dated 18/10/2010 i had contacted to voltas customer care time to time but complain not solve please resolve my airconditioner problem regad. manu agrawal

manu_agrawal1977

from Chennai, Tamil Nadu

normal please resolve atones

javed69

from GANDHINAGAR, Gujarat

voltasac — NOT SATISFIED WITH COOLING

i have purchase a voltas(SPLIT- VERTIS)1.5T. a.c on 13.04.2011 lots of time call to dealer and 3 time complain on voltas toll free no. but my problem not solved . colling is not good and not satishfied. lots of time take for cooling then other a.c.

vijayan.1950

from New Delhi, Delhi

Voltas Limited — Complaint No.:11JU1706507 Dated: 20/6/11 Not Attended by the firm

Dear Sirs,

Purchased Voltas Gemini 5 Star Split AC from Keshav Aircon Shopee, C-391 Palam Extension, Sector-7, Dwarka, Newq Delhi-110075 on 1.5.2011 . After one month the cooling stopped and the auto-Swing Blade of the inner unit stopped functioning. On complaint technicians came on 20.6.2011 and the gas leakage of the unit have been solved and the cooling part of the AC became OK. They told that the Swing blade is defective and is to be replaced and will be done within two days. On my repeated requests in the Service Centre, till today the problem is not solved. They reply that the Swing Blade of this particular brand is not available in their factory, and it will be replaced on its arrival. It is now more than two months and every week I request the firm to change the swing blade or the unit itself, but it seems they are not taking my requests seriously. I have sent two mails on the Voltas complaint site also and Ireceived replies from them but no action has been taken so far.

In this circumstance, I have no option left except approaching you in this case. I request that this problem may kindly be got solved quickly.

Thanking you,

Yours faithfully,

(Vijayan.P)
L-201, Kaveri Apartments,
Plot No.4, Sector-6, Dwarka,
New Delhi - 110075

PH No.[protected]
+91 [protected]

rock949

from Ludhiana, Punjab

VOLTAS — Not cooling

I had purchased voltas AC but within 2 year giving problem -Not cooling. I had judged Voltas Product is third class and their Service and Customer Care I don't have the words to say So please I request U all Don't but Voltas AC and tell your friends also

vikas23875

from Hyderabad, Telangana

VOLTAS — not working

Sir my name is vikas vij cell no. [protected] I have purchased 2 split ac of voltas last year . one ac is not working last 4 days . i contact to the dealer but at this time no executive will be reach me .

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear Anoop Gupta,

Sorry for the inconvenience. This is to inform you that your concern listed 31 july 2013 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at [protected]@gmail.com and kindly mention your complaint number (283612) in your subject line.

Thank You for your cooperation.

Regards,

Voltas Customer Care

raja malhotra

from Gurgaon, Haryana

current passing or not chilling

we called several times against complaint for water dispenser but there is no any response from service center we r totally depressed from voltas service

satish15

from Mohali, Punjab

compressor not working

1.5 ton split ac purchased on 11/06/2013 is not cooling ,compressor not working.details as under:- cbu code- 4501631, odu code-4511549 purchased from Frontier Electronics clock tower dehradun

Anjaneyulu sripathi

from Pune, Maharashtra

Defective delivered

Sir,

we have purchased voltas cooler with but cooler motor is not working since we bought, i have given request to change motor or cooler, but they are not responding till now

pl. take a necessary steps to issue close

Regards,
anjaneyulu Sripathi
[protected]
Ramnagar,
Hyderabad- 500020

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear anjaneyulu Sripathi

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear satish15,

It seems to be an old complaint. Please write to us with your latest complaint number if you are still facing any problem at voltas.[protected]@gmail.com

Regards
Voltas Online team

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear raja malhotra

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear raja malhotra

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team