[Resolved]  Voltas — Pathetic AC complaint response by Voltas

Address:

Gurgaon, Haryana

Hi Sir,

I am writing this to complain about pathetic Service by Voltas. Kindly look into it and help me.

I unfortunately bought 1.5 ton AC from Voltas last year. Few days back, it stopped cooling at all. Below are the series of events since then:-

1)I called in Voltas and submitted a complain of it and also submitted the request for generic service on 11th May.
2) A technician came to visit us after couple of follow up calls and he told that compressor had some leakage causing the gas to be leaked. He promised that someone would get to us on the same
day or next day.
3) The technician mentioned that he doesn't have generic service request for my AC so one of my
request was already lost by now.
4) No one even called back. I called the technician back who gave me one of the direct number which always comes as switched off.
5) I called in the helpline again few more times and escalated the issue to level two couple of times. As always, I got assurance for resolution on same day.
6) As usual, no one called me back or came in.
7) Till now, I have escalated the issue to level 2 manager 4 times, level 3 once and with level 4 once (which as per them is the highest level of escalation).
7) Mr Ashutosh, level 4 and highest level of escalation promised that the issue would be resolved by Monday, 20th May, afternoon for sure. Again, no call back or visit.
8) The frustrating and ridiculous part is that every executive says that they understand the situation which seems like they are making fun of the customer since ultimately there is no
action at all but only big assurances.
9) I called them twice during night time where there senior most executive Mr Vikas again gave me many false assurances. He told that I for sure dont need to give any callback to them and the issue would
be resolved but there was no action again. Vikas was too rude while talking.
10) When I asked his manager number, he gave me the procedure to find area sales contact number, I tried the area sales manager number 4-5 times but the number always showed engaged.
11) I asked them to admit that they can not fix the issue and if they could close my request. Adding to frustration, the senior folks as well as the juniors were happy enough to agree to close the request rather than taking care of the request.
12) I have made total 12 calls to the helpline till now.

I stay in Gurgaon which is burning at 46 degrees - I have a one year daughter who has been crying every night due to heat. I had to finally buy a new cooler yesterday since I am hopeless now. This
has been the worst service that I have seen in my life. I have wasted so much time. Couple of weekend have been wasted waiting for the issue resolution. On one of the weekend, I had to cancel visit to a family event expecting that some technician would come and solve the problem. On another weekend, I had to swap my official activities with another colleague of mine which caused me further financial loss. It has caused too much mental stress.

The issue is still unresolved and I have not got any call back from Voltas yet. Kindly look into the matter and help me to resolve this issue.

Thanks,
Sumit