The after sale service of Voltas AC is really pathetic . I have complained numerous time for the non functioning of AC on the phone but nobody came to visit .They cancel the complaint automatically if customer don't keep track of the complaint . Anyways after a long wait of more than fifteen days a service man came . He inspected the AC and told me that the compressor has to be replaced . The compressor is still in warranty so I dont have to pay any charges for that . However just for visting he charged me rupees 350.00 . After that he told me the compressor will be changed within 2 days . After 2 days I called their local area service provider , Timex company to enquire about the status of the complaint , and to my shock the guy on the phone told me that my complaint has been cancelled because of no reason .The guy was talking to me like he is a sarkari babu . He told me to call the pathetic customer care again to register a fresh complaint and they will charge me for the gas filling charges if I want my AC compressor to be replaced . He told me the cost will be around 1700 rupees . Till today nobody has come to replace the compressor and calling them is of no avail . My complaint numbers are 12my3004294 and 12ju0603858 . Was this information helpful? |
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