| Address: | Central Delhi, Delhi |
To
Managing Director
(Voltas, Service Station New Delhi)
This is to inform that I Raksha Gupta, mobile no [protected] is registered user with Voltas.I purchased a window A/C Model- Vertis Elite, Size-1.5 ton, Power Saver-2 from Voltas last year on 19/06/2011.
I suppose as per your warranty scheme you provide 2 free services which are to be availed once before 6 months and second before 1 year.
Therefore my second free service was due with Voltas for which I’ve been complaining since 29th May 2012(before the expiry of my 2nd free service} . I made 7 complaints till 15th June 2012 for which I’ve been given a complaint number I.e. (12MY2908665). Every time I make a call I was promised that so and so technician will reach me in next 24 hours, but nothing happened like that.
After so many days I found that the compressor of my A/C was not working properly, so once again I registered my complaint with Voltas (complaint number 12JL1604162) regarding the faulty compressor and service. And finally after so much struggle a Voltas technician arrived and after configuring the problem he came up to this thing that the problem in compressor is due to service and denies do give the free service of mine even after mentioning the complaint no and repeatative conversation with Voltas customer care executives. Moreover he was behaving badly and in abusive manner too.
I request you to kindly take some action and process my complaint further and provide me all those services that I deserve. Hope to see a positive attitude from your side.
Thanking you,
Raksha Gupta
97/98 Model Basti Near Filmistan Cinema ground floor
New Delhi-110005
Mobile No- +91-[protected] Was this information helpful? | 
Post your Comment