Voltas Silver 1.5 Ton 3s — Not attending any service

Address:

Ghaziabad, Uttar Pradesh

To,
Mr. Sanjay Johri
CEO
Voltas India Ltd.

RespectedSir,

EXCLAIMER”I Mr.Bhavanesh Chopra bought VOLTAS SILVER 1.5 Ton 3S AC from Atul Radio House on 05/05/2012.
SR. No. of the ac is 45111375A12D001551 costing INR 27,000.
I installed my ac within 5 days of purchasing and since than I am facing problem with my outdoor unit which is making very loud noise hence causing disturbance. I called Customer Care and filed my complaint on 20/05/2012. My complaint no. is 12my2000866. An engineer from Voltas came to enquire about the problem, after all the check ups he told us that the problem might be caused due to incorrect installation so he will send installation people to check. After that,the installation people came and fitted the unit properly again but still there was no change or improvement in the unit so they told that they will send the engineer again but no one came. Then we again called Voltas Customer Care and after that also we didn’t got any reply we again called your Voltas Customer Care than your engineer came and checked the ac again and told us that there is a problem in the manufacture only and they took away the unit and told us that the new unit will be given to us. But as we faced the same problems before so for our satisfaction we noted the serial no. of the outdoor unit i.e.4511375k12d001451 without their knowledge. After 1 week they brought back our new unit but before installation when we cross checked the serial no. it was the same as noted before so when we enquired about it from the people who brought it they first denied that the unit is old one and told us that they have brought it from the warehouse a new piece but after sometime they told us the truth that it was the old unit only and they have just washed the old one and replaced the part and brought back to us. Then they installed the unit but the problem was as it is there it was still causing a lot of disturbance and they were not ready to accept that the problem has not being resolved. After that we called Mr.Om Tyagi on the same day i.e. 13/06/2012 and asked him to have a home visit so that the problem can we resolved,he promised us to visit us on FRIDAY 15/06/2012 but we got no response from him than we called him in the evening again on Friday he promised us to visit on the same day only so I waited whole day for him at my place only as I am a buisenessman so I also have my shop and I could not go there and had loss just because he has to visit my place but after all this also he didn’t visited my place till today i.e. 17/06/2012.
PERSON WHOM I CONTACTED FOR MY COMPLAINT AND GOT NO RESPONSE FROM ANYONE and moreover when I called the customer care again WHAT I GOT TO HEAR IS THAT without my knowledge the complained has been closed. Im listing you the contacts below whom I contacted:

1. Mr. Ajitabh [protected]
2. Mr. Akilesh [protected]
3. Mr. Shyamdev [protected]
4. Mr. Om Tyagi [protected]
5. Mr. Sanjeev Kumar(Branch Service Manager Ghaziabad UP West) [protected]
6. Mr.Mahesh [protected]
7. Customer Care [protected],[protected]”
IF MY COMPLAINT DOESN’T GOT RESOLVED WITHIN 24 HRS I WILL FILE A CASE AGAINST VOLTAS IN THE CONSUMER COURT.