Voltas Split AC — AC not working

Kunal Verma

from Delhi, Delhi

Address:

Ludhiana, Punjab

Sir,

I bought Voltas Split AC of 1.5 ton 3 weeks before and now it is not working properly. I haev complained it on Voltas customer care service and they are not treating it seriously. I want to complain the service quality of Voltas company and quality of products.

Please take a serious action against voltas company so that it must be fixed ASAP.

Thanks,
PritPal Verma
[protected]
Ludhiana

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Comments

amitava2002

from Sambalpur, Odisha

i have lodged a complain with voltas ac customer care on 28.03.2011 ( complain no. - 11MR2802988 ) as my split ac was not working ( although it is in warranty period ). the same day they had sent their service engineer . the service engineer has opended my split ac and have taken away the PCB card , the display unit and the remote stating that they are not working properly and needs to be replaced . they ensured that the items would be replaced the following day . since 30.03.2011, i have been calling up the customer care and the service centre for the replacement and everytime they have been ensuring me that they are going to bring the new parts and would fit it immediately . but i am sorry to state that till date they have not responded .if they cannot replace the parts they can atleast return the parts so that i can get it repaired or replaced from the open market .