[Resolved]  Voltas, Super Mini, Water Dispenser — poor quality and after sales service

Dear readers, i purchased, a super mini, water dispenser, a product of voltas in july last year. since june 2nd the cooler part is not working, their technicians have come and decided to re gas the compressor unit, after finding leakages, after 16 days they took it to their workshop and repaired it. when i recd back the unit, their technician told me to fill the water into it. as i filled water it drianed out . now the dispenser had a water leakage. on further inspection their technician found the flexible hoses for the outlet valves are not connected properly, they asked me for cello or electricians tape, so that they can repair the pipe. when i insisted then they accepted to replace the pipe from local market. now one of the technician has taken the pipes for the sample and has not returned back since last 4 days
bottom line is that, repairs of such small item is being done by outsourcing... means they have contacted local repairer without proper training to handle the equipment.
our first job every morning is to call up their call centre no. and ask for the complaint to be attended
can consumer forum do anything about it.