| Address: | Mumbai Suburban, Maharashtra |
Mr. Pravin Nevrekar,
Regional Service Manager
Voltas Ltd
UPBG, Voltas House,
Dr Babasaheb Ambedkar Road,
Chinchpokli, Mumbai 400 033.
Sub: Complaint Regarding Voltas Vertis Air conditioner (Complaint No – 11MY2300249)
Mr. Nevrekar,
I had purchased a 1 tonne Voltas Vertis air conditioner on October 10, 2010 from Vijay Sales in Andheri West. Once installed, the machine did not cool and there was a problem on some circuit board. I was told it would take 3-4 days to replace, which angered me and after tracing ASMs, etc the machine was fixed within 24 hours.
This was my first bitter experience with Voltas, considering a faulty piece of equipment was sold to a customer and no effort was taken to fix the same at the earliest.
On May 23, 2011; I called your toll free number to complain that the air conditioner was not cooling. It was collected the next day and I was informed that there was a leakage and that the air conditioner would be brought back within 2 days. When it did not come back, I called and was informed that the cooling coil was not working and that it would take another 2 days. 2 days passed, and since I didn’t receive a call nor the air conditioner, I called the agency, (Synergy Electronics) and was informed by a Ms. Meenal that they have ordered the coil, but the Voltas company is not sending the same. I was given Mr. Mithun Das’ number (ASM) and was told to follow up with him.
I called Mr. Das and he took down my details and said he would get back to me. He didn’t do so. I kept calling him but he didn’t respond to the calls or SMSs. I then called the agency and got Mr. Sapkar’s number (apparently the RSM) and spoke to him about the same.
What really is upsetting, is that you expect the consumer to follow up with the Voltas ASM because he is not sending the parts to the agency. THIS IS RIDICULOUS!
I was assured that my complaint would be attended to. I then received date after date from Mr. Das, but no air conditioner. It is June 2, 2011 and I have still not received the same. I got a call from Synergy saying they will deliver it tomorrow, but considering the past track record, I very honestly do not expect it to come tomorrow either.
I await your response.
With unfortunately no more regards for Voltas,
Ishmeet Singh Chandiok
Complaint No – 11MY2300249
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