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[Resolved]  Voltas Vertis Curve — VOLTAS AC is worst AC of India ! Don't Buy

Address:Gurgaon, Haryana

I want to state my unfortunate story. I purchased a Voltas Windows AC named Vertis Curve from CROMA Palam Vihar on 6th May 2011. Croma ( Phone[protected] committed that they will install on 9th May 2011 by Voltas engineer. After calling numerous times, Croma suggested that Croma engineer will install the Air conditioner as voltas engineers do not have time. On 9th May 2011, the AC got installed, after which Air on starting made terrible noise. When I asked the installer that it is not installed properly. He tried to put some plywood inside the AC. This did not solve the issue.He suggested to call up Voltas and get the AC checked.

I have called up Voltas customer care since 9th May till date 20 times. No Voltas engineer visited my house to solve the sound and vibration problem.
My complaint nos is 11MY0901534, I have been told that Mr Navin will visit from DP Airconditioning.
I am feeling frustrated with Voltas AC since day 1. I have another AC of different brand , they have amazing service.
Voltas AC has zero after sales service. I don’t know how Ratan TATA is managing this company.

VOLTAS Should change there slogan to India ka AC, EK BAR LE Rona Zindigi BHAR

Anybody reading this article, I would suggest to buy a cooler rather that Voltas AC. Atleast you will save money.

Please send me Ratan Tata Email address
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Aug 5, 2021
Complaint marked as Resolved 
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Comments

I want to thank Croma for replacing the AC on request. Croma has amazing service.
Reply
Air Conditioner Service request not being addressed properly

References : Service Request Number : 11MY0704632 dated 7th May, 2011, e-mail to [protected]@voltas.com dated 13/5/2011, e-mail to [protected]@Tata-bss.com dated 16/5/2011 and 18/5/2011, almost daily follow up at[protected] and[protected]

My VOLTAS make, Vertis plus, window air conditioner stopped working in less than one year, I lodged the complaint at helpline numbers.After a lot of follow up Voltas technician visited my place on 11 May 2011 at around 7:00 p.m.

Technician informed PCB is faulty and needs repair. Understanding quality of VOLTAS, I did not allow him to take PCB with him and asked for replacement.

After that no body turned up from VOLTAS. I am regularly calling helpline number[protected] or[protected] to discuss the issue. I am writing mails even to their Corporate office. Except assurance, we are not getting anything.

Their officials do not pick up phone.

Now my prime concern is that Voltas will not attend the problem and I would have to scrap the AC.

I sincerely urge not to opt TATA products. They are worst in quality and services

Amit Kumar

501, Arihant Residency,
2, Ahinsa Khand-2,
Indirapuram,
Ghaziabad

Phone :[protected]/ [protected]/[protected]
e-mail : amit.[protected]@jalindia.co.in
Reply
Very true agree wholeheartedly.
Same story
Please boycott voltas

Dr Gaurav Agarwal
[protected]
[protected]@gmail.com
Reply
I had logged a complaint (No: 12MY1908449) with Voltas Customer care on 19-May-2012 . Technician had attended this and stated fault with fan blade in outdoor unit. Until now the fan blade has not been replaced due to lack of stock as conveyed by the service centre . Has Voltas company stopped manufacturing Parts for the sold pieces? Being peak summer season, this complaint needs more attention and focus. I am totally unhappy with the voltas service and would never recommend it to anybody else.
Reply

brand new ac not working properly

Technician visited twice stillthe same 1.5 ton ac window not working at al Pls help me Its a poor product of voltas
Reply
Dear sushantyadav0909

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Reply
Dear sushantyadav0909

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team
Reply

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