[Resolved]  Voltas / Vertis Pluto 1.5ton Window AC — complaint not attended

Address:

Aligarh, Uttar Pradesh

i purchase a voltas vertis pluto 1.5tn ac from 'sham lal and company, 206/25, sadar bazar, delhi cantt' on 8/5/11. i installed the ac at my home at aligarh on 11/5/11. when i open the case there was no remote, no information booklet and no pipe for moisture/water out flow. after installation it produce a disturbing sound. i complaint on costumer care on 11/5/11, complaint no. was 11MY1109003, i again call to costumer care on 18/5/11, 20/5/11, 24/5/11. but the complaint was not attended. on 24/5/11 the costumer care again register my complaint on new complaint no. 11MY2406507. today is 30/5/11, but my complaint is not attended. neither engineer call me on phone nor any one come to solve the problem. is voltas is the tata product?