[Resolved]  Voltas Window AC — Defected AC Received

Address:

West Delhi, Delhi

Hi, I have bought Voltas AC on May 05, 2011 and within a month I have registered two complaints that this AC is defected, kindly replace the AC or kindly refund the money. I have sent around10-15 emails to the corporate office in Mumbai, cc it to Ashish Mathur (Main Contact Person for Delhi) and also cc it to BB Dua (Area Manager West Delhi) however my complait is still not considered and I am still struggling. A month age we all agreed that the company has to refund the money since there are many problems coming for VOLTAS AC's moreover few company executive also cam to my place and other places to check as to why there are so many complaints coming with the AC's. The same has been communicated to all the Responsible Employees working for VOLTAS and I must say that they are not at all reponsible enough to handle these situtaion. The main culpurate is Mr BB Dua who always commit false statements. As per him the dealer should be refunding the money however as per Dealer Companys should be responsible for money. They both are shifting their reponsibilties and commitments to each other and the surviving entity is me, Its been more than 3 months I am struggling with this situtaion. I have all the email that I have sent to all the Responsible Executives of VOLTAS and copied all the emails to the corporate office which is located in Mumbai however I have not received any possitive response from them, its just delegating the reponsibility/authority to each other. Mr Ashish Mathur who is the boss of Me BB Dua commited that Mr Dua would resolving this asap however as per Mr Dua, Mr ashish delegated this responsibilty on me and I would not be able to consider this. At times Mr Dua commited to resolve the issue within no time and at times he totally refused to handle this situation, as per him he cant do anything, walk up to the Dealer from where you bought the AC.
Please help me and guide me how can I take this forward legally, and get my refund with the compensation. Its been 3 months and no one from the company taking this thing seriously.
My Contact# - [protected]
email id - sunny.[protected]@gmail.com