[Resolved] Vriti Infocom Private Limited, Noida Tata Photon Data Card — Fraud case and worst customer service | |||
I booked a Tata photon data card on 21st Apr,2011 from connectindia.in website which is being managed by VRITI INFOCOM PRIVATE LIMITED,Noida and they contacted me to deliver the device next day. After providing the data card,they have not yet activated the data card connection(almost after 6 days) and not even bothered to answer my calls.When I personally visited their pune office,they took the device with them for activation and when I tried to contact them for activation status update,they are not answering my calls and not even bothered to contact me for any further update.THis is the worst ever customer service I have got from any company which is into the telecom sector and creating a bad impression for a brand name of TATA PHOTON. I want a strict action to be taken against VRITI INFOCOM as they are making false commitments and providing worst customer service.It would be a huge negative impact on brand name like TATA who is commited to provide best customer service throughout the years. TATA teleservices and Consumer forum,please take strict action against this company. with regards, Vikram Patel Mob: +91-[protected] Pune(Mah.) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
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Thanks for looking into the issue from your end.
Today I have got my Data card back from the dealer and it seems to be activated however I have not thoroughly checked it.I hope it should further work.
Apart from my case which is not being taken care properly by this dealer, there are several other cases in which VRITI INFOCOM is providing their worst services to the customer and not bothered to communicate with the customer to resolve their issues.
My suggestions for TATA Indicom customer care team is to give continuous attention to those cases in which customer have purchased data cards from this dealer as this is finally impacting the image of a brand like TATA on which every indian rely.
Thanks once again for looking into my case through this consumer forum.
with regards,
Vikram Patel
[protected]