Walk In M & B / Provogue — Damaged shoes

Address:

Delhi

Dear Sir/Madam,

I had bought a pair of Black Provogue shoes from Walk In M& B store in DLF Promenade , Vasant Kunj, New Delhi, on 12/07/2010. However the defects in stitching started to appear within a week. I visited the store on 20/07/2010 regarding the same. Instead of giving me an immediate replacement as only a week had passed and the shoes were not bought in sale, they told me they would repair it and deliver it at my house on Friday 23/07/2010. However as no one delivered the shoes home. I went to the store today ( 24/07/2010) and found my shoes lying there in an even worse condition than what i had returned it to M& B. Now the store manager told me to take another pair( after denying the same to me 1 week ago) . However the new pair had the same problem i had approached them with, so finally it was suggested i take a different shoe in exchange. I did not like any other shoe ,as if I would have liked any other shoe I wouldn't have bought the shoe I bought in the first place ( as the stock was obviously the same as on 12/07/2010) . So I requested a refund. They denied a refund and were adamant i buy any other shoe or wait for new stocks if i don't like any other shoe right now.

I paid Rs. 2285 for a specific shoe only because i like it, now if the company can not provide me with the same shoe in perfect condition it should return my money. Am I supposed to be harassed because now they have my money and i be forced to buy something i dont like ???

After 1 hour of discussion, I was left frustrated and absolutely unsatisfied as i was hoping of a great customer service after buying a brand like provogue. Now my money and my shoes are both with M& B .

Siddharth Astir
+91-[protected] begin_of_the_skype_highlighting +91-[protected] end_of_the_skype_highlighting
Bill Details:
Book no. 321
Sr. No. 16045
TIN No. [protected]
Date : 12/07/2010
Amount : Rs. 2285
Brand : Provogue
Article: 0860 BLK