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[Resolved]  West Bengal Surface Transport Corporation — Bus Fare

Dear Sir,

I am a daily passenger in Garia-New Town route White Mini Bus Service operated by West Bengal Surface Transport Corporation (WBSTC). The State Government reduced the bus fare due to fall in fuel price w.e.f February 10, 2009. The fares list (which is a photo copy) displayed in WBSTC operated buses in Garia-New Town route does not contain any Government Notification number and date. The revised fares list as displayed shows no change of fares, except from Science City to Garia where fare has been revised from Rs 7 to Rs 6. There is no original fares list in the bus – when the same is being asked for, the conductor is telling to contact their office at New Town.

The earlier fares list (when increased due to increased of fuel price) contained the Government Notification number and date. But in place of Government Notification number and date, the current fares list contains the words : “Franchise Name : Adrasha Paribahan Owner Welfare Society”.

Now my question to the Managing Director, WBSTC (who has signed on the fares list) :

(i) Whether the current fares list displayed in the bus is authentic (i.e. not tampered).
(ii) Whether the original fares list can be displayed in the bus, and
(iii) In case the displayed fares list is tampered from the one originally issued, what action is being taken.

Hope to have a return mail to know the fact

Thanking you,

Yours truly,

(Anbhimanyu Roy)

June 19, 2009
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Aug 14, 2020
Complaint marked as Resolved 
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I ordered a latest model of dell pc from kolkata to burdwan 24 days passed but still it has not come.

Complane from D.M Burdwan
Dear Sirs,

This is to bring to your notice that from the day of launch of new route from shalimar to beliaghata / saltlake there lies the confusion of charging to exact fare from the travellers.

As per the current chart prepared and passed by Mr. Thakur on above mentioned routes says that Rs 8 is chargeable to travellers travelling from B.E College stand to Azad Hind College. Since I am travelling daily from Shalimar No 3 Railway gate to Esplanade / Lindsay street to and fro some are charging Rs 7 Normally and some Rs 8(forcefully). For the travellers it make the journey hattick.

No one cares for spending Re 1 extra but the norms regulated by the gov. body should be obeyed by all else it will create unhealthy relationship.

Hence I request you to kindly grant me the clear vision of the said problem.


Santosh kumar Jha.
Bus Fare
Dear Sir,
I'm regular passenger in the route from Dunlop to Rubi
but on 13/02/2010 i had been charged Rs 10/- from Dunlop to Mathpukur on asking the chart the collector did not provide the same & said that this is only the fare. I asked him the fare from Dunlop to Rubi he said it is Rs 11/- I want to know why i had been charged Rs 10/- in place of Rs 8/- pls mail me the latest fare chart also.

Pls revert back at the earliest

Bus Fare
Dear Sir
I'm regular passenger in the route from Howrah to Park Street in any Mini Bus
I Know that the fare is Rs 6 only but Today ( 31/07/2011) a Mini Bus Rt no S129
Bus no is WB19E 6872 Taking from me 7 Rupees I ask abaut the fare chart but D't not so, way thei tak me exces Fare, i hop u will take the necessery action.

Pls revert back as earliest as possible in my mail id [protected]@REDIFFMAIL .COM


Kushal kr.jaiswal
Dear Sir,

I am a regular passenger of VS3, the A.C Volvo bus. Initially the bus used to start from Taratolla and ply through New Alipore / Chetla/ Rashbehari route and we used to get a seat. If it started at 8 from Taratolla by 8.05 I could board the bus from my stop but after the Pujas it has been starting from Purnoshree at it usual time and coming after 8.10 to our stop...not only it is upsetting our schedule but we also do not get a place to sit at times. I would like to suggest that since there is already a bus from Pornoshree(S4), I think it would be better if we bring this bus to Tarottal which is a very important junction and quite well connected.

Looking forward to hearing from you,

I am a daily passenger in Tollygunge to Sector V route of ST 6 Bus Service operated by West Bengal Surface Transport Corporation (WBSTC). Maximum days The Bus will not stay at the B M Road Bus Stop & the Driver & Conductor both are said that B M. Road is not a genuine Bus Stop.
Hence I am suffering a lot and spend almost double fare for attend my office. Please look into this mater and take necessary action.

Thanks & regards,

Saikat Biswas

West Bengal Surface Transport Corporation — Helpline Number

No one helpline number is active. Very bad.

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