[Resolved]  www.99labels.com — non-refund of money already paid for order that was cancelled by company due to non-availability of stocks

Address:

South 24 Parganas, West Bengal

This is regarding the non-refund of money already paid for order that was cancelled by company due to non-availability of stocks. In spite of repeated reminders on mail and phone they are not refunding the money back to me and giving false promises that the refund will take place in 7-10 days but 15 days have gone by and I have still not received the refund.They first said that the payment made to the credit card bounced back and that they will send the cheque but till date i have received none.Please help as I am feeling absolutely harrassed by this site 99labels.com.The order no is 9922625 placed on 23rd Dec 2010.

The chat conversation with the 99labels customer service representative that i made is given below:-
Please wait for a site operator to respond. '{AvgWaitSeconds, AvgWaitMinutes, QueueLength, PlaceInQ}'

You are now chatting with 'Rahul'

dipanwita: hi

Rahul: Hi Dipanwita

dipanwita: this is regarding my order no 9922625

Rahul: sure

Rahul: Please hold one moment

Rahul: ok

dipanwita: pl tell me what is the status of the refund?

Rahul: we have cannceld ur order

dipanwita: i know that

Rahul: as we didinot recieve any stock from the brand side

Rahul: we will be refunding ur money

dipanwita: i have been spaeking to u guys from two weeks now abt the refund

Rahul: wit some of the gesture points

dipanwita: varnika,prashant,tarun,bhawna

dipanwita: have all been speaking to me and telling me the same story over and over again

dipanwita: i want to know what is the status of my refund????

Rahul: iot is refunded

dipanwita: what is IOT?

Rahul: it will be done in 7-10 working days

dipanwita: prashant told me that it will be refunded back to my credit card a/c by ystrday

dipanwita: but it has not been done

dipanwita: can i know what the problem is????

dipanwita: this is going on from last 15 days

dipanwita: and the same story is being rtold to me by u all

dipanwita: that it will be done in 7-10 working days

dipanwita: after repeated phone calls and e-mails

dipanwita: still i am not getting the answer from u guys

dipanwita: i want my refund

dipanwita: immediately and i want to know from u what happened to the cheque that was being issued

dipanwita: from ur accounts dept that prashant called me up and told me on wed

dipanwita: i[censored] cant answer then pl ask some senior to chat with me now

dipanwita: otherwise i have to take help of the consumers complaint forum and get my money back from u guys

dipanwita: hello??????//

dipanwita: i want an answer pl

dipanwita: hello???????????????????

dipanwita: ???????????????

dipanwita: ????????????????//

dipanwita: i demand an answer

dipanwita: now

dipanwita: ???????????/

dipanwita: what happened?

dipanwita: u r not having the simple courtsey to even reply!!!!

dipanwita: this is ridiculous!

dipanwita: ?????????????

Rahul: yes

Rahul: i apolgise

Rahul: for the delay

dipanwita: yes

dipanwita: tell me

dipanwita: whats the status

dipanwita: of my refund?

Rahul: it will be refunded to u within 7- 10 wkng days

dipanwita: prashant told me that it will be refunded back to my credit card a/c by ystrday

dipanwita: but it has not been done

Rahul: yes but the payment bounced back

Rahul: so we ahve to refund ur money again

Rahul: i apologise for the delay

dipanwita: yes that bounced back on 18th jan

dipanwita: today is 4th feb

Rahul: i understand ur frustation

dipanwita: so whats going on?

Rahul: but that is sure 7-10 wkng days

dipanwita: i was told that a cheque will be issued

dipanwita: that was last friday

dipanwita: this was committed to me by tarun

dipanwita: then prashant told me on wed that it will be credited back to my credit card a/c

dipanwita: by ystrday

dipanwita: and it has not happened!

dipanwita: so then should i go to the consumer complaint forum and paste this chat msg and the series of mails that i have written to u

dipanwita: and the mails that i have got from u from past 15 days

dipanwita: making false promises

dipanwita: that the amount will be refunded in 7-10 days and nothing till date has happened

dipanwita: !!!

dipanwita: hello??????

dipanwita: yes?????????///

dipanwita: whats ur answer?/

dipanwita: ?????????????????

dipanwita: yes?????????????????//

Rahul: no the payment bounced back

dipanwita: yes that bounced back on 18th jan

dipanwita: what happened after that??

dipanwita: 15 days have passed by

dipanwita: can i talk to prashant or tarun pls

dipanwita: ???

dipanwita: i am lodging a complaint then

dipanwita: if there is no reply from ur end

Rahul: maam u will get ur refund in 7-10 for sure

Rahul: i apologise for the delay

Rahul: i understand ur frustation

dipanwita: how will the refund reach me?

dipanwita: cheque??

Rahul: to to ur credit card

dipanwita: why will it take 7-10 days when it has already bounced back?

dipanwita: and what happened to the false promises made by you guys that a cheque will be issued?

dipanwita: and sent to me

And these are the exchange of mails that happened from so many days:-


Reply
|
Support
to banerjeedipa, me

show details Jan 28 (7 days ago)

from Support <[protected]@99labels.com>
to [protected]@gmail.com,

date Fri, Jan 28, 2011 at 12:43 PM
subject Regarding order number

hide details Jan 28 (7 days ago)


Dear customer,



This is regarding the order no 9922625 that you had placed for Famglam sometime back, while shopping on 99labels.com.We have been trying hard to procure the item and hence the delay in informing you of the status.



We regret to inform you that the item ordered by you as per the above order no. is not available with us due to which we will have to cancel that product. This has happened due to non-availability of the item with the brand which they were not aware of and that, they will not be able to arrange for the same.



The Refund of Rs 1324 will reflect in your account within 7- 10 working days.



Team 99 is extremely sorry about this situation. We would be crediting your 99labels account with an amount of Rs.100 as a small gesture of appreciation for shopping with us. This will be valid for any future purchase on our site.



Regarding Rs 176 bonus points , they will also be credited in your account and will be valid for a month.



Your business is important to us and we really hope that you will give us another opportunity to serve you again in the future. We have some very exciting sales planned out in the future. We assure you that utmost care will be taken for all future orders both in terms of availability of products and timely deliveries.



Also regarding your refund, your transaction was bounced back but we have again send your cheque which will take couple of days to deliver .



You can check the details through the transaction id – MCIT [protected]



Once again we apologize for the inconvenience and hope to see you again on 99labels.com.



Regards

Team 99

Toll free no.[protected]-47569999| web: www.99labels.com | email: [protected]@99labels.com

signature



From: Support [mailto:[protected]@99labels.com]
Sent: Monday, January 17, 2011 12:16 PM
To: [protected]@gmail.com
Subject: regarding order number



Dear customer,



This is regarding the order no 9922625 that you had placed for Famglam sometime back, while shopping on 99labels.com.We have been trying hard to procure the item and hence the delay in informing you of the status.



We regret to inform you that the item ordered by you as per the above order no. is not available with us due to which we will have to cancel that product. This has happened due to non-availability of the item with the brand which they were not aware of and that, they will not be able to arrange for the same.



The Refund of Rs 1324 will reflect in your account within 7- 10 working days.



Team 99 is extremely sorry about this situation. We would be crediting your 99labels account with an amount of Rs.100 as a small gesture of appreciation for shopping with us. This will be valid for any future purchase on our site.



Regarding Rs 176 bonus points , they will also be credited in your account and will be valid for a month.



Your business is important to us and we really hope that you will give us another opportunity to serve you again in the future. We have some very exciting sales planned out in the future. We assure you that utmost care will be taken for all future orders both in terms of availability of products and timely deliveries.



Once again we apologize for the inconvenience and hope to see you again on 99labels.com.









Regards

Team 99

Toll free no.[protected]-47569999| web: www.99labels.com | email: [protected]@99labels.com

signature


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Support
Dear customer, This is regarding the order no 9922625 that you had placed for...

Jan 28 (7 days ago)
Reply
|
Dear Sir/Madam, Thanks for your mail. I would like to know the status of the ...

Feb 1 (3 days ago)

to Support, bcc: dipanwita

show details Feb 1 (3 days ago)

Dear Sir/Madam,

Thanks for your mail. I would like to know the status of the dispatch of my refund cheque which I have not received till date. I had spoken to your customer service representatives Vanshika and Tarun on 28th and 29th January respectively and Tarun had informed me that the cheque will be dispatched latest by 31st January 2011.

Please update me regarding the same at the earliest.

Looking forward to an early revert from your end.

Thanks and Regards,

Dipanwita Banerjee

- Show quoted text -


On Fri, Jan 28, 2011 at 12:43 PM, Support <[protected]@99labels.com> wrote:

Dear customer,



This is regarding the order no 9922625 that you had placed for Famglam sometime back, while shopping on 99labels.com.We have been trying hard to procure the item and hence the delay in informing you of the status.



We regret to inform you that the item ordered by you as per the above order no. is not available with us due to which we will have to cancel that product. This has happened due to non-availability of the item with the brand which they were not aware of and that, they will not be able to arrange for the same.



The Refund of Rs 1324 will reflect in your account within 7- 10 working days.



Team 99 is extremely sorry about this situation. We would be crediting your 99labels account with an amount of Rs.100 as a small gesture of appreciation for shopping with us. This will be valid for any future purchase on our site.



Regarding Rs 176 bonus points , they will also be credited in your account and will be valid for a month.



Your business is important to us and we really hope that you will give us another opportunity to serve you again in the future. We have some very exciting sales planned out in the future. We assure you that utmost care will be taken for all future orders both in terms of availability of products and timely deliveries.



Also regarding your refund, your transaction was bounced back but we have again send your cheque which will take couple of days to deliver .



You can check the details through the transaction id – MCIT [protected]



Once again we apologize for the inconvenience and hope to see you again on 99labels.com.



Regards

Team 99

Toll free no.[protected]-47569999| web: www.99labels.com | email: [protected]@99labels.com

signature



From: Support [mailto:[protected]@99labels.com]
Sent: Monday, January 17, 2011 12:16 PM
To: [protected]@gmail.com
Subject: regarding order number



Dear customer,



This is regarding the order no 9922625 that you had placed for Famglam sometime back, while shopping on 99labels.com.We have been trying hard to procure the item and hence the delay in informing you of the status.



We regret to inform you that the item ordered by you as per the above order no. is not available with us due to which we will have to cancel that product. This has happened due to non-availability of the item with the brand which they were not aware of and that, they will not be able to arrange for the same.



The Refund of Rs 1324 will reflect in your account within 7- 10 working days.



Team 99 is extremely sorry about this situation. We would be crediting your 99labels account with an amount of Rs.100 as a small gesture of appreciation for shopping with us. This will be valid for any future purchase on our site.



Regarding Rs 176 bonus points , they will also be credited in your account and will be valid for a month.



Your business is important to us and we really hope that you will give us another opportunity to serve you again in the future. We have some very exciting sales planned out in the future. We assure you that utmost care will be taken for all future orders both in terms of availability of products and timely deliveries.



Once again we apologize for the inconvenience and hope to see you again on 99labels.com.









Regards

Team 99

Toll free no.[protected]-47569999| web: www.99labels.com | email: [protected]@99labels.com

signature




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Reply
|
[protected]@99labels.com
Dear Customer, Thank you for writing to us. We have received your query/ requ...

Feb 1 (3 days ago)
[protected]@99labels.comLoading...
Feb 1 (3 days ago)
[protected]@99labels.com
to me

show details Feb 1 (3 days ago)

Dear Customer,
Thank you for writing to us.

We have received your query/ request/ concern and will to revert you within 24/48 working hours.

Regards,

Team 99labels

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Reply
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Support
Dear customer Please accept our apologies in this regard. Please be updated t...

6:05 PM (18 hours ago)
SupportLoading...
6:05 PM (18 hours ago)
Support
to me

show details 6:05 PM (18 hours ago)


Dear customer



Thank you for writing to us.



Please accept our apologies in this regard.



Please be updated that we initiated your refunds, but the same bounced back.



As we were unable to check the same with accounts department.



We are checking the same with bank.



Or else we will issue you a cheque.



Your patience is appreciated.



Write to us for further queries.



Regards

Team 99

Toll free no.[protected]-47569999| web: www.99labels.com | email: [protected]@99labels.com

electronic-signature-jan





From: mailto:[protected]@gmail.com]
Sent: Tuesday, February 01, 2011 4:44 PM
To: Support
Subject: Re: Regarding order number



Dear Sir/Madam,



Thanks for your mail. I would like to know the status of the dispatch of my refund cheque which I have not received till date. I had spoken to your customer service representatives Vanshika and Tarun on 28th and 29th January respectively and Tarun had informed me that the cheque will be dispatched latest by 31st January 2011.



Please update me regarding the same at the earliest.



Looking forward to an early revert from your end.



Thanks and Regards,



Dipanwita Banerjee


On Fri, Jan 28, 2011 at 12:43 PM, Support <[protected]@99labels.com> wrote:

Dear customer,



This is regarding the order no 9922625 that you had placed for Famglam sometime back, while shopping on 99labels.com.We have been trying hard to procure the item and hence the delay in informing you of the status.



We regret to inform you that the item ordered by you as per the above order no. is not available with us due to which we will have to cancel that product. This has happened due to non-availability of the item with the brand which they were not aware of and that, they will not be able to arrange for the same.



The Refund of Rs 1324 will reflect in your account within 7- 10 working days.



Team 99 is extremely sorry about this situation. We would be crediting your 99labels account with an amount of Rs.100 as a small gesture of appreciation for shopping with us. This will be valid for any future purchase on our site.



Regarding Rs 176 bonus points , they will also be credited in your account and will be valid for a month.



Your business is important to us and we really hope that you will give us another opportunity to serve you again in the future. We have some very exciting sales planned out in the future. We assure you that utmost care will be taken for all future orders both in terms of availability of products and timely deliveries.



Also regarding your refund, your transaction was bounced back but we have again send your cheque which will take couple of days to deliver .



You can check the details through the transaction id – MCIT [protected]



Once again we apologize for the inconvenience and hope to see you again on 99labels.com.



Regards

Team 99

Toll free no.[protected]-47569999| web: www.99labels.com | email: [protected]@99labels.com

Image removed by sender. signature



From: Support [mailto:[protected]@99labels.com]
Sent: Monday, January 17, 2011 12:16 PM
To: [protected]@gmail.com
Subject: regarding order number



Dear customer,



This is regarding the order no 9922625 that you had placed for Famglam sometime back, while shopping on 99labels.com.We have been trying hard to procure the item and hence the delay in informing you of the status.



We regret to inform you that the item ordered by you as per the above order no. is not available with us due to which we will have to cancel that product. This has happened due to non-availability of the item with the brand which they were not aware of and that, they will not be able to arrange for the same.



The Refund of Rs 1324 will reflect in your account within 7- 10 working days.



Team 99 is extremely sorry about this situation. We would be crediting your 99labels account with an amount of Rs.100 as a small gesture of appreciation for shopping with us. This will be valid for any future purchase on our site.



Regarding Rs 176 bonus points , they will also be credited in your account and will be valid for a month.



Your business is important to us and we really hope that you will give us another opportunity to serve you again in the future. We have some very exciting sales planned out in the future. We assure you that utmost care will be taken for all future orders both in terms of availability of products and timely deliveries.



Once again we apologize for the inconvenience and hope to see you again on 99labels.com.









Regards

Team 99

Toll free no.[protected]-47569999| web: www.99labels.com | email: [protected]@99labels.com

Image removed by sender. signature




Reply

Forward


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to Support, banerjeedipa

show details 6:22 PM (18 hours ago)

Dear Sir/Madam,

It has already been more than 15 days since 17th Jan 2011 when the refund got bounced back from your end that all of you namely Varnika, Tarun, Bhawna and Prashant are sharing the same story with me. Don't you feel that 15 days is quite a long time to just check out with the bank or your accounts department about the status of the refund transaction or, even for that matter,to issue a cheque???

This is extremely unprofessional and irresponsible behaviour from your end which is absolutely unacceptable!!

I now want that either you send me the cheque or you refund the amount back to my credit card immediately and I require a time frame from you within which this will be done from your end.

Hoping for an immediate action in this regard and an immediate reply from your side.

Regards,
Dipanwita Banerjee


From: "Support" <[protected]@99labels.com>
Date: Thu, 3 Feb 2011 18:05:58 +0530
To: <[protected]@gmail.com>
Subject: Regarding order number
- Hide quoted text -

Dear customer



Thank you for writing to us.



Please accept our apologies in this regard.



Please be updated that we initiated your refunds, but the same bounced back.



As we were unable to check the same with accounts department.



We are checking the same with bank.



Or else we will issue you a cheque.



Your patience is appreciated.



Write to us for further queries.



Regards

Team 99

Toll free no.[protected]-47569999| web: www.99labels.com | email: [protected]@99labels.com

electronic-signature-jan





Sent: Tuesday, February 01, 2011 4:44 PM
To: Support
Subject: Re: Regarding order number



Dear Sir/Madam,



Thanks for your mail. I would like to know the status of the dispatch of my refund cheque which I have not received till date. I had spoken to your customer service representatives Vanshika and Tarun on 28th and 29th January respectively and Tarun had informed me that the cheque will be dispatched latest by 31st January 2011.



Please update me regarding the same at the earliest.



Looking forward to an early revert from your end.



Thanks and Regards,



Dipanwita Banerjee



On Fri, Jan 28, 2011 at 12:43 PM, Support <[protected]@99labels.com> wrote:

Dear customer,



This is regarding the order no 9922625 that you had placed for Famglam sometime back, while shopping on 99labels.com.We have been trying hard to procure the item and hence the delay in informing you of the status.



We regret to inform you that the item ordered by you as per the above order no. is not available with us due to which we will have to cancel that product. This has happened due to non-availability of the item with the brand which they were not aware of and that, they will not be able to arrange for the same.



The Refund of Rs 1324 will reflect in your account within 7- 10 working days.



Team 99 is extremely sorry about this situation. We would be crediting your 99labels account with an amount of Rs.100 as a small gesture of appreciation for shopping with us. This will be valid for any future purchase on our site.



Regarding Rs 176 bonus points , they will also be credited in your account and will be valid for a month.



Your business is important to us and we really hope that you will give us another opportunity to serve you again in the future. We have some very exciting sales planned out in the future. We assure you that utmost care will be taken for all future orders both in terms of availability of products and timely deliveries.



Also regarding your refund, your transaction was bounced back but we have again send your cheque which will take couple of days to deliver .



You can check the details through the transaction id – MCIT [protected]



Once again we apologize for the inconvenience and hope to see you again on 99labels.com.



Regards

Team 99

Toll free no.[protected]-47569999| web: www.99labels.com | email: [protected]@99labels.com

Image removed by sender. signature



From: Support [mailto:[protected]@99labels.com]
Sent: Monday, January 17, 2011 12:16 PM
To: [protected]@gmail.com
Subject: regarding order number



Dear customer,



This is regarding the order no 9922625 that you had placed for Famglam sometime back, while shopping on 99labels.com.We have been trying hard to procure the item and hence the delay in informing you of the status.



We regret to inform you that the item ordered by you as per the above order no. is not available with us due to which we will have to cancel that product. This has happened due to non-availability of the item with the brand which they were not aware of and that, they will not be able to arrange for the same.



The Refund of Rs 1324 will reflect in your account within 7- 10 working days.



Team 99 is extremely sorry about this situation. We would be crediting your 99labels account with an amount of Rs.100 as a small gesture of appreciation for shopping with us. This will be valid for any future purchase on our site.



Regarding Rs 176 bonus points , they will also be credited in your account and will be valid for a month.



Your business is important to us and we really hope that you will give us another opportunity to serve you again in the future. We have some very exciting sales planned out in the future. We assure you that utmost care will be taken for all future orders both in terms of availability of products and timely deliveries.



Once again we apologize for the inconvenience and hope to see you again on 99labels.com.









Regards

Team 99

Toll free no.[protected]-47569999| web: www.99labels.com | email: [protected]@99labels.com

Image removed by sender. signature