Kolkataonlineflorists.com Complaints & Reviews

I called them almost 10 times paid 175 for express delivery but they didn't deliver

After 4pm the phone was switched off. Looks like this is a fraud company...

I placed an order & made payment. No response after that. Number given is switched off and tool is not showing up the order made and not accepting complaints to clarify or call back...

The Kolkata Online Florists cheated and committed Fraud on several occasions for order number order # HKOF-[protected]
date - 15th Oct 2020 --- as part of resolution I would require a FULL REFUND of my entire money RS. 2070 and some additional penalty to them maybe 10% of order amount Rs. 200 penalty to be paid by them for ruining customer surprise and harrassing recipient to come and collect delivery outside home on the road?br...

They collected extra money for early deliver before 10 am and said later on their customer care whatsapp chat that they cannot delivery until 5 pm.. I asked couple of times for refund and they didn't say anything to it... just said since the location is far we couldnt deliver on time.. they collect the pincode information when online order is booked and collect extra money beforehand so they are responsible to deliver on the confirmed time...

I have ordered a "mixed roses premium bouquett accompanied with 12 mixed roses tied in a net tissue" for my wife on my anniversary.

But i found she received 10 roses of red and yellow combination.. Wrapped in a cellophane paper. The photo attached what i received...

The cost of the product which i ordered was rs 455, the cost of thr product ehich i received should not be more than 150/-.

I am very...

My order no kof[protected]m with customer details as cmh121c. The cake and flowers were to be delivered on 10th october 2016. The cake and flowers as promised is not delivered. I'm very disappointed with the services. They do not responds on their customer service. Pathetic service. Wouldn't recommend this service to anyone.. Highly disappointed. They do not have an online telephone no on which u can call. Very very bad online service....

Fraud company.
This is height of lying.
1. Customer service is not available most of the time even though its written as 24*7. Very poor service. Most of the bpo people are in the roads while doing their jobs. Bad behaviour.
2. Delivery was suppose to happen on the same/next day. It wasn't done at all.
3. They fake quality and hygiene of products.

Managers and senior executives do not some on...

This feedback is in regards to the above order which was placed on the 7th of May, with high hope and aspiration that the order will be delivered seamlessly. However out of my utter dismay, I am embarrassed infront of my Mother in Law. I wanted to surprise her with the bouquet of flowers on Mother s Day, but the experience became a disaster due to your handling agent. When I placed the order on the 7th I had a talk with your customer handling...

This website had shown a lovely bouquet for which I paid 900+ and they delivered simple roses which I could have got in less than half of the price. I asked to re-deliver or refund, they simply replied as per availability they can change item... BULL S**T Then as per availability they should remove items from site like other e-commerce sites remove unavailable items or atleast ask customer before delivering something else. I want my money...

Order No. HKOF[protected] What a horrible service this online stores give.They don't at all bother about customer .First of all they deliver bad quality things, then call be back and said that they cannot pay any compensation for that since they don't have hdfc gateway to return back to the money to debit card .And now when I am calling thenm they are disconnecting the call. I don't think they care about any of their customers and...

Last Saturday I ordered a cake for my father's birthday from Bangalore.They delivered the cake by 5.30 pm Tuesday .After some time I got a call from my home that the cake they have delivered is not at all baked properly and smelling like artificial gum and kerosine.My order number is Order No. HKOF[protected] .
They are cheating the customers who stays far away and ordered online.I call their customer service multiple times...

I have ordered a cake and flower for my Father's birth day. I ordered on 10th May, and mentioned delivery date as 11th Morning. Today is 12th afternoon..my product yet not delivered.. Birthday is over and my gift did not reach to my parents... I already paid almost 1000 bucks for it. And the worst part is they dint pick up call, every time they are saying all executives are busy which is absurd. I have tried at least 30 to 40 times since...

A order for delivering flowers was made on 20st February at about 1:10 pm (Order no :HKOF[protected] for delivering fresh flower bouquet to Howrah on date 21st February. As this was a birthday present, a request was made to deliver the bouquet along with a big birthday card in the morning itself, by 9 am. On 21st February, when the recipient did not receive the gift till 12 pm in the afternoon, the customer service was called to enquire...

This is height of lying.
1. Customer Service is not available most of the time even though its written as 24*7
2. Delivery was suppose to happen on 5th May. It wasn't done at all.
3. They fake quality and hygiene of products. My father in law got a call from the company say cake to be delivered had gone bad and they will not be able to give another one
4. Refund process is absolutely screwed up. The customer...

Hi,
The customer service department of Kolkataonlineflorists.com is absolute rubbish. They are not courteous and one of them even hung up the phone while I was still speaking.

The website takes ages to update status of the order (48 hours gone and still nothing).

If a person is cancelling the order, neither is there any sms or any mail which states that the order has been cancelled and by this many...

I ordered for a gift on Saturday, I got a confirmation saying my delivery confirmation would be sent as soon as possible. Its been 2 days no confirmation yet. Money has been taken out from my account and customer care number [protected] not picking it up. its frustrating..I could see similar kind of situation happened to so many other people who have used their services. I wish I did the read the review first before ordering 1500 Rs worth...

Hi,
My name is Avishek Saha. I placed an online order at kolkataonlineflorists.com on 13.02.08 to deliver a bouqiet, cake, ballons to a specified address on 14th february.

For this they charged Rs. 1665 and I paid it by my credit card.
Stil today the ordered flower and cake is not reached to the specified address,but the amount is being debited form my credit card account.
I got the customer care number...