Comments
I had similiar experience with the website. The customer service was HORRIBLE !! I would not recommend anyone to use the services provided by this site. The person who delivered the gift wanted a "tip" from the recipient, another example !! The messages with the gift were never delivered, gifts were never on time and I had to keep contacting customer service regarding the status and never got a good response from them.
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thanks for you comment, I was about to buy from this site, thank you so much cant trust any indian website
Service: countryoven.in sucks giftagift.com sucks
My order was not delivered. This is how they deal with customer service
Day1:
I had an order to India, they have not delivererd the stuff they promised. When I called they said it was delivered and asked me to double check. When I told them the order was not delivered they they said they would call back in 10 minutes. I did not get a call back in the next 2 hours. When I called back someone else picked and said they would deliver it next day. Holy crap!!
Day 2:
They did not deliver the next day as well. When I called they said they they might deliver it if they can reach the associate in another city.
Day 3:
Still no delivery. When I called they said they could not deliver it due to operational issues. I had to make the call myself to find that out.
They do not have any confirmation numbers of the phone calls they talk. They are very unprofessional and they do not even know how to talk in english properly.
giftagift.com and countryoven.in websites are managed by a bunch of cheats,
Their names are Ravi, Varma, Giri Rao, Sunil(the imaginary boss whom you cant reach).
My order was not delivered. This is how they deal with customer service
Day1:
I had an order to India, they have not delivererd the stuff they promised. When I called they said it was delivered and asked me to double check. When I told them the order was not delivered they they said they would call back in 10 minutes. I did not get a call back in the next 2 hours. When I called back someone else picked and said they would deliver it next day. Holy crap!!
Day 2:
They did not deliver the next day as well. When I called they said they they might deliver it if they can reach the associate in another city.
Day 3:
Still no delivery. When I called they said they could not deliver it due to operational issues. I had to make the call myself to find that out.
They do not have any confirmation numbers of the phone calls they talk. They are very unprofessional and they do not even know how to talk in english properly.
giftagift.com and countryoven.in websites are managed by a bunch of cheats,
Their names are Ravi, Varma, Giri Rao, Sunil(the imaginary boss whom you cant reach).
Please wait for a site operator to respond.
You are now chatting with 'GiftaGift Customer Care'
GiftaGift Customer Care: Welcome to GiftaGift customer service, How may I assist you?
you: hi
you: how much do you charge for delivery of a cake?
GiftaGift Customer Care: to which place ?
you: Hyderabad
GiftaGift Customer Care: and pls confirm date ?
you: 03rd april
GiftaGift Customer Care: no shipping for HYD
you: can you guarantee shipping on that date
GiftaGift Customer Care: pls check for the prices in the site
GiftaGift Customer Care: it will be delivered
GiftaGift Customer Care: what would youlike to send
you: cake
you: what happens if it is not delivered on that date
GiftaGift Customer Care: will be delivered
you: yes I know
you: but what happens if it is not delivered on the date
you: I do not want it to be delivered the next day
GiftaGift Customer Care: this is the 1st time you are placing the order with us?
you: yes
you: I have had bad experiences with other websites before
GiftaGift Customer Care: certainly you will get the doubt
GiftaGift Customer Care: which site is it ?
you: https://www.consumercomplaints.in/complaints/www-giftagift-com-c93101.html
GiftaGift Customer Care: you were using ?
GiftaGift Customer Care: earlier
you: your own website
you: has bad reviews
you: which I just looked up
you: so I am not sure with you as well
you: I will use someone else.
GiftaGift Customer Care: when was it
you: I dont think I am going to use it
you: https://www.consumercomplaints.in/complaints/www-giftagift-com-c93101.html
you: it is in the link that I found
GiftaGift Customer Care: place the order and check
you: how come you were promising me delivery
you: this website has given such a bad review
you: and it says you did not deliver
you: and you dont even pick phone calls
you: I am sorry
So after 2 months I talk to the customer care at gift a gift.com to see if they have improved. I am pasting the chat that I had with Ravinder again. They still outright lie to you, like you see.
GiftaGift Customer Care: thts abt the product which is out of stock
you: thanks
GiftaGift Customer Care: this is for the cake rt
you: how do I know if the cake that I order is in stock
you: yes
GiftaGift Customer Care: it will be backed on the same day
GiftaGift Customer Care: we will not keep the stock for perishable items
you: can I get your name please?
GiftaGift Customer Care: im ravinder
you: ok Ravinder you are such a big liar. I was the one who made the order before, it was for a cake and it was not delivered by you guys. I did not even get a report that the cake was not delivered. I am going to post this conversation online for other people to see the review. You guys are a bunch of cheats. I still remember that I talked to you.
You are now chatting with 'GiftaGift Customer Care'
GiftaGift Customer Care: Welcome to GiftaGift customer service, How may I assist you?
you: hi
you: how much do you charge for delivery of a cake?
GiftaGift Customer Care: to which place ?
you: Hyderabad
GiftaGift Customer Care: and pls confirm date ?
you: 03rd april
GiftaGift Customer Care: no shipping for HYD
you: can you guarantee shipping on that date
GiftaGift Customer Care: pls check for the prices in the site
GiftaGift Customer Care: it will be delivered
GiftaGift Customer Care: what would youlike to send
you: cake
you: what happens if it is not delivered on that date
GiftaGift Customer Care: will be delivered
you: yes I know
you: but what happens if it is not delivered on the date
you: I do not want it to be delivered the next day
GiftaGift Customer Care: this is the 1st time you are placing the order with us?
you: yes
you: I have had bad experiences with other websites before
GiftaGift Customer Care: certainly you will get the doubt
GiftaGift Customer Care: which site is it ?
you: https://www.consumercomplaints.in/complaints/www-giftagift-com-c93101.html
GiftaGift Customer Care: you were using ?
GiftaGift Customer Care: earlier
you: your own website
you: has bad reviews
you: which I just looked up
you: so I am not sure with you as well
you: I will use someone else.
GiftaGift Customer Care: when was it
you: I dont think I am going to use it
you: https://www.consumercomplaints.in/complaints/www-giftagift-com-c93101.html
you: it is in the link that I found
GiftaGift Customer Care: place the order and check
you: how come you were promising me delivery
you: this website has given such a bad review
you: and it says you did not deliver
you: and you dont even pick phone calls
you: I am sorry
So after 2 months I talk to the customer care at gift a gift.com to see if they have improved. I am pasting the chat that I had with Ravinder again. They still outright lie to you, like you see.
GiftaGift Customer Care: thts abt the product which is out of stock
you: thanks
GiftaGift Customer Care: this is for the cake rt
you: how do I know if the cake that I order is in stock
you: yes
GiftaGift Customer Care: it will be backed on the same day
GiftaGift Customer Care: we will not keep the stock for perishable items
you: can I get your name please?
GiftaGift Customer Care: im ravinder
you: ok Ravinder you are such a big liar. I was the one who made the order before, it was for a cake and it was not delivered by you guys. I did not even get a report that the cake was not delivered. I am going to post this conversation online for other people to see the review. You guys are a bunch of cheats. I still remember that I talked to you.
They are cheaters... BIG TIME
BIG TIME CHEATERS...
It is a total RIPOFF !! They have cheated me for a hefty 100 bucks ... being a student i have worked my off in papers and oncampus jobs for this money !! The birthday is long gone ...its been a month NOW ... i have no gift ... no money ... They are totally untrustworthy. They dont reply email nor pick calls... 24 hrs customer service is a JOKE, they avoid talking to the customers so they can keep the money ... Does anybody know i can list them so that others do not use them ... !!! Please help me get the money back !!
I am not sure what are the items people posting here are ordering. I have been using this site for over 5 years now to send gifts regularly to friends and family in India. Their deliveries are always on time and the cakes, flowers etc. are always in excellent condition. I have used other websites/services before but always come back to this site. I would recommend them to anyone in a heartbeat.
They are big cheats, they double charged on my visa. Worst customer service and they have not refunded the double charge. They charge you without you knowledge. Donot use them. Big frauds.
I have been complaining for 6 months to get refund on double charges, spent hours of my time, loss of value of money and mental trauma due to the the whole experience fighting with them. But got no resolution yet on the whole issue.
I ordered a nice fresh fruit cake for my fiancée on her b'day with some roses, but these guys delivered the wrong cake, I think may be because they did not have it or ran out of stock or whatever which they never informed me but delivered nasty honey cake which was a sugar syrup cake. I would have rather asked them not to send it to her and rather make her fall sick. Anyways, when I called them to enquire about it, they said May be something went wrong and asked me to send an email and then they will take action. I said, what is done is done you cant change it. you delivered a cake that was less than half the price of my cake order, I said, I will go ahead and write the reviews about this and he was least concerned, as if that's gonna affect his business. So please, be careful with this giftagift.com... crooks totally!!
well after seeing every indian web site with bad reviews I thought it might be issues specific to case by case but no..they are MF crooks they lie upfront. I went to country oven web site to place order it was not allowing it then called to customer care they redirected me to giftagift.com and there started my issues..he promised me that he will match the same order as its on that site and when finally placed he asked to replace order as he is going to cancel it and refund it with in 24 to 48 hours..I am not seeing any refund even after two weeks...going to file dispute just utter waste of time and strain.
this is the response i got
Dear Customer,
Thank you for the mail.
As we check with our management, due to some technical issue in server hence it was not yet refunded. We request you kindly utilize the same amount for the future order to anywhere in India. Please check and confirm us ASAP.
Once again we extremely sorry for the inconvenience caused to you in this regards.
https://www.consumercomplaints.in/complaints/www-giftagift-com-c93101.html
Thanks & Regards,
Jaswanth
(Customer Service Department)
this is the response i got
Dear Customer,
Thank you for the mail.
As we check with our management, due to some technical issue in server hence it was not yet refunded. We request you kindly utilize the same amount for the future order to anywhere in India. Please check and confirm us ASAP.
Once again we extremely sorry for the inconvenience caused to you in this regards.
https://www.consumercomplaints.in/complaints/www-giftagift-com-c93101.html
Thanks & Regards,
Jaswanth
(Customer Service Department)
They have a store in USA in Iselin, NJ-Country Oven.
You should visit
The owners are wealthy
And doctors
Any issues Bring it them in person as clearly they do not know customer service.
You should visit
The owners are wealthy
And doctors
Any issues Bring it them in person as clearly they do not know customer service.