[Resolved]  www.ibibo.com — Money not refunded on booking cancellation

Address:

Lucknow, Uttar Pradesh

I booked a room through the website IBIBO.com at Agra in the Hotel Amar yatri Niwas for 3 days and plan to check in on 27th May’12, but due to certain reason I cancelled my booking on 20th May’12. I was promised by IBIBO staff on phone that I will get full amount back, only the cancellation charges of 300 Rs. Will be deducted from my amount.

As per IBIBO cancellation policy we have to cancel our booking 24 hrs prior to actual chek-in, I cancelled my hotel booking well in advance, i.e. 7 days prior to actual check-in date, but 51 days passed and my money not yet refunded back to my account despite several reminders by email and by phone to IBIBO.

Whenever I am calling to the phone number of IBIBO mentioned on website and on voucher, It will take around 1-2 hrs continuous try to get connected, and when connected, then also IBIBO representative will not give any solution and simply lethargically say “ok sir we will investigate and inform you by phone” or “we will look into this matter and come back to you soon).

This harassment is going on since 51 days and now I am considering the legal options to demand a hefty compensation on ground of cheating to customer and making false promise during booking.

Does anybody have solution to my problem and help me to get back my money.

The contact detail of IBIBO are:- [protected]@goibibo.com, [protected]@goibibo.com [protected]

Best Regards

Husain Akbar
[protected]