[Resolved]  www.MakeMyTrip.com — Gouging the price after issuing ticket

Dear Officer,

I purchased air ticket from a representative from www.makemytrip.com over phone (Phone No:[protected] for a round trip ticket from Washington DC to Hyderabad at a price of $1,580.00. MakeMyTrips charged my credit card for the same price, issued an electronic ticket and sent confirmation email with both makemytrip confirmation number and airlines confirmation number (attached the confirmation email).

I thought I have secured the ticket. Several days after the transaction, I visited airline website to retrieve my reservation details in order to check the itinerary and seat assignment, but got a message on airline website that there was no reservation with the given reservation number. I contacted makemytrip.com over phone to see what the issue is. They took a day to investigate and came back and informed me that the airline has declined the ticket for the pewciously agreed amount and now I need to pay $400.00 extra in order to secure the ticket. They did not even inform me that the reservation is not finalized until I approached them. I feel that it is really outrageous after issuing the ticket and charging my credit card.

They abruptly denied issuing the ticket and told me to complain wherever I want to. It is such an irresponsible behavior and no ethical business attitude. The rules and regulations provided by www.makemytrip.com (in the confirmation email) clearly states that the ticket will be issued if the amount is paid in full (see rules 1 and 2).

I urge you to take a stern action against www.makemytrip.com and save other customers like me getting ripped off by this kind of business attitude.

Thanks for considering my complaint and taking stern action against them.

Sincerely
Srinivasa Madala
Contact Number: [protected]
email: [protected]@deloitte.com