[Resolved]  www.naaptol.com — bad response by Naaptol customer support

Address:

Tamil Nadu

Dear Mr Jignesh Gangapuram
Asst Mgr - Customer Service
,

My order no: 1665229

I saw this advertaisement in the Times of india Coimbatore edition and spoke to your telesales person and he assured that this was an original blackberry that was meant for the indian market and it had a warrenty.

What was shocking but true.was : A ] when i switched on the mobile it said Verizon wireless . And the moment the charge in the battery given with set drained it would not recharge again come what may for the four five days. Since thursday i have been trying to reach your coustomer support and luckyly when the line got through on saturday , a lady from accounts pick the phone and point blanck was curt and said nothing could be done and there was none in the coustomer service. I live in coimbatore and you are in mumbai. After paying 12000/- and when i cant charge the phone i feel so cheated . The hurt is more because, in spite of several calls since last thursday i am yet to reach some one your end for a response. Your coustomer service Sucks...i am Very sad and hurt by your attitude..

I trusted your advertaisement since it was on TIMES OF INDIA. Now i feel i made a great blunder. I think i should have picked a peice in coimbatore from a showroom since i could have got a better service. I once again regret this purchase . Dont know if a local Blackberry service centre will give me service.

Now that i have i request you to unconditionally replace the peice after i transfer into the new replacement .

Hope the replacement will happen with in a weeks time or kindly return the payment i have made to you.

Looking forward to a quick response.

Thanking you,

Regds


karthikeyan.Coimbatore.
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