[Resolved]  Www. Rediff.com — Losing customer data

Address:

Central Delhi, Delhi

Hi,

I have a complaint with www.rediff.com, As i was a customer of www.rediff.com when they come into existence. I had lot of albums and photos in "Photo" section of www.rediff.com for my personal use and those were rare photos of good moment in my life.

One day when i login to www.rediff.com to have a look on my snaps, i notices that "Photo" section has been converted to "MyPage" section with new interface and i was not able to get my snaps.

I contected www.rediff.com customer support at "[protected]@rediff.co.in" and requested them to help me in getting those rare snaps back.

But i was surprised to see the answer from them that "Once deleted can't be retrived", i repetedly saying them that that was not deleted by me, it was because of the migration with new interface, but i got the same reply from them.

I am very disappointed with the services of the www.rediff.com. I am nither going to user www.rediff.com in future nor goting to suggest any body to use, if they can't protect customer data.

Here are the conversation attached, which i had with www.rediff.com support.
________________________________________________________________________________...⇄
Let me make you understand,

I had some snaps in myphoto section of rediffmail.com.
Some day i login to myphoto section then i see a new interface of myphoto, that is my page now,
and i was not able to get my all albums and photo in my page (new interface section). So can you answer me where are those snaps and albums, which i had in myphoto section of old interface and how can i retrive them.


Regards
Manish Gupta
+91-[protected]

On Sat, 28 May 2011 12:16:38 +0530 wrote
>












Dear Rediffmail User,
Greetings from rediff.com
>
>We thank you for your time to communicate to us.



Kindly note that once deleted hen they cannot be retrieved.

Please feel free to contact us incase you have any further queries or suggestions.
>
>Warm regards,
Rediff.com

Customer Care

NOTE: Do not change the subject line of this message, for further correspondence.


-----Original Message-----
>From: manish kumar gupta ([protected]@rediffmail.com)
>Date: Saturday, May 28, 2011 07:51 AM
>To: [protected]@rediff.co.in ([protected]@rediff.co.in)
>Subject: Re: RE: Feedback





Hi Team,
>
>It was not deleted my me, once i login to my photos, i seen the new interface of account/page ( hope that has been migrated to newer version), from then i am not able to my rare photos.
>
>Please help me out to get it back in my account.
>
>Regards
>Manish
>+91-[protected]
>
>On Tue, 10 May 2011 17:03:23 +0530 wrote
>>
>
>
>Dear Rediffmail User,
>
>Greetings from rediff.com
>
>Thanks for writing to us.
>
>Kindly note that once deleted are shifted to trash folder. If it is not present in trash folder then they cannot be retrieved.
>
>Please feel free to contact us incase you have any further queries or suggestions.
>
>Warm regards,
>Rediff.com
>Customer Care
>
>NOTE: Do not change the subject line of this message, for further correspondence.
>
>
>-----Original Message-----
>>From: manish kumar gupta ([protected]@rediffmail.com)
>>Date: Saturday, May 07, 2011 01:42 AM
>>To: [protected]@rediff.co.in ([protected]@rediff.co.in)
>>Subject: Re: RE: Feedback
>
>
>
>
>
>Hi Any update on this.................?
>>
>>On Fri, 08 Apr 2011 17:33:56 +0530 wrote
>>>
>>
>>
>>Dear Rediffmail User,
>>
>>Greetings from rediff.com
>>>
>>>We thank you for your time to communicate to us.
>>
>>
>>
>>
>>
>>
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>>
>>
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>>Kindly elaborate on your query and provide us some more details regarding the information as required by you for us to help you in efficient and better way.
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>>Please feel free to contact us incase you have any further queries or suggestions.
>>
>>>Warm regards,
>>Swapnesh
>>>Rediff.com
>>Customer Care
>>>
>>>NOTE: Do not change the subject line of this message, for further correspondence.
>>
>>
>>
>>-----Original Message-----
>>>From: manish kumar gupta ([protected]@rediffmail.com)
>>>Date: Monday, April 04, 2011 11:50 PM
>>>To: [protected]@rediff.co.in ([protected]@rediff.co.in)
>>>Subject: Re: Feedback
>>
>>
>>
>>
>>
>>Hi,
>>>
>>>I have not received any reply for my problem. please let me know how i can recover my photographs and album.
>>>
>>>
>>>Regards
>>>Manish
>>>
>>>On Tue, 29 Mar 2011 21:29:45 +0530 wrote
>>>>DearManish Gupta,Greetings from rediff.com This is an automated reply to acknowledge that we have received your query. Our customer support executive will revert to you within two working days.If your query is regarding an order placed with us, you can check the status of the same by Clicking Here.Please feel free to contact us incase you have any further queries or suggestions. Glad to assist you.Warm regards,Customer Care Rediff.comNote: Your interaction is being tracked through the subject line; we would request you not to change the subject line for your future correspondence.
>>>
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>>>manish
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>>manish
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>>Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!
>
>
>manish
>




>Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!