[Resolved]  www.ticketstoindia.co.uk — Consistent Frauds

I have been trying to contact the call centre of [url=http://www.ticketstoindia.co.uk]Tickets To India, Cheap Flights to India, Flight Tickets to India[/url] and had a word with various executives named: Amit, Anu, Abhishek, Pramod and the manager, Mr. Gagan. The response by all the executives including the manager is absolutely horrible. The manager`s is worse. I had a word with him on 27th December and he told me to pay the penalised charges. He changed the date to 11th of January and told me to pay 110 GBP. I have got the confirmation. I had insufficient funds at that point of time and I asked him to pay the remaining amount from some other account. But he had issues with it as it was my friend`s card (Due Friend`s Confirmation). He told me that the payment can be made later wards and I agreed on the same. I told him that the payment will be done within 2 3 days and he was absolutely fine with it. He did not mention anything else. I have got a mail from him that the ticket has been confirmed and also there would not be any further charges. The bank was closed for a couple of days and when I call them today I was absolutely shocked. He says that I have to make a payment of 120/person instead of 110/person. This is absolutely horrible. I never thought the services would be so horrible and now I strongly believe that some sort of strict action needs to be taken against this fraudulent company. This is absolutely terrible. I was in real anger and he hang up the phone.

Firstly, when I ask them to book a ticket on phone, the executive asks me to book it online. When I book the ticket online, I gets a wrong confirmation, I reply them back the same day, but they dont reply. I call them up, they put me on hold for over 20 minutes. I talk to the manager, named Gagan, he promised to sort out with in two days and promises to call back but didnt call back. When I call them up, he was always busy in meetings or out of office. I talk to him. I get ready to pay the penalty due to some emergencies of going back to India, he confirms and sends me a confirmation and the penalty charges were 220 pounds in total. Now when I call them to pay the amount, they say that the amount is 240 pounds and the fares changed today itself, as they reckons. I talk to them they hand up the phone.

Further, things were very clear on the day of my flight from London Heathrow on 11th January where I was not allowed to fly on the same day as the tickets were not confirmed by the travel agent as per Jet Airways people. I called them up and waited there for over 4 hours but they were being too rude. I asked for another flight but again nothing worked out. I had to suffer and take a cab again back to a friend`s place and had to pay another 80 pounds. (40 pounds one way) I called them up in the morning and again they made some fraudulent promises of getting the amount as refund and got me a booking for Air India which was available on a much cheaper price. I was fooled out and as it urgent for me to come back I had to trust them. I had a bad flight and then I was shocked to say their mail after almost 5 mails from my side. They are saying to pay back only 40 pounds which has not even come to my account. I have all the mails saved with me and I would like to make a strict complaint against the manager and the agent. The firm has its operations in India because I got to know about it during the conversation with one of the executives. Kindly advise me about the whole procedure. I am still trying to mail them but I am not getting the reply from the officials. I have made heavy losses due to their careless behavior and mistakes.

I am currently in India and I know that I made the booking in UK but their has to be some way out as it is extremely serious. I look forward to hear from you.

Regards
Abhishek
0091-[protected]