[Resolved]  www.ticketstoindia.co.uk — Dishonest sales executive

I have had really bad experience with www.ticketstoindia.co.uk. I called them on the number advertised on their website www.ticketstoindia.co.uk to book 2 tickets from London to Amritsar on 08/07/2011. The Guy on phone told me Air India is offering the best price and check-in baggage allowance of 46Kg per passenger. I paid for the tickets with my debit card and even send them the scanned copy of my debit card on his request. But they never sent me the copy of e-ticket or any confirmation despite my emails. Two days later I checked my tickets on their website via ‘View Your Booking’ and found that baggage allowance was only 28Kg. I immediately called the office and asked for the person who booked the tickets for me. As he was on holiday on that day,

I called back next morning. Some another person told me that he is busy on phone and will call me back in few minutes. Whole day passed but no call from ticketstoindia office. I called back in the evening and got hold that guy. I asked him about the baggage allowance but he denied by saying that he can’t remember if he quoted the baggage allowance as 46Kg. He then told me that he can’t do anything about baggage allowance and I need to call airline office to have extra baggage allowance.
I called Air India office but they refused to increase the baggage allowance.

So I blame this to ticketstoindia agents who are miss-selling the tickets with wrong Baggage allowance. The customer like me is at loss now.