www.Timtara.com — Partial Delivery of Order & Octroi amount not refunded yet

Address:

Mumbai City, Maharashtra

Order Details:-
WebSite -> www.timtara.com
Product: "LG MC-7148MS 21Ltr Convection Microwave Oven"
Date & time:[protected] @ 5:36 PM
Price Rs. 7,383 INR
Timtara Order no.:[protected]

1 - Although the site says:- Delivery between 5-7 working days still I got the order only on 21st Sept that also after 5 calls & 4 emails.
2 - I was promised that I will get a Starter Kit for this & later on after sending multiple emails & calls, they agreed to send it (I have the mail proof of that), but I havnt received yet. I have already sent around 6 emails & made around 10 calls.
3 - I had to pay an Octori Rs. 385.00 (I have the receipt) which I was not supposed to pay. After repeated emails & calls they agreed but still I have not got the refund.

Most of the times, no one picks up the calls. When I call them they will send an email. When I will email them they will give a complaint ID (so far I have got 2 complaint IDs) but of no use. Its almost 2 months & still I am unable to use the product.

Please advise what should be the next steps. I would like to file a case against them.

Thank You.

Regards,
Piyush
+[protected]