| Address: | Ahmedabad, Gujarat |
I placed order no.10316908 on 30.8.12 online for one toshiba netbook and paid through net banking Rs. 17491 and order no. 10316558 of 29th August, 2012 paid through credit card. The delivery period was within 3-4 weeks. On making enquiry through website it shows "AWAITING SHIPMENT" and today also it shows the same status. On contacting phone[protected] the customer care lady on 17th September and 25th September, standard reply was given "sorry for delay in shipment, wait for 5-6 days" Again enquired on phone on 30th September, the reply was "within 48 hours, the product will be delivered". Nothing came, on 3rd October contacting on phone, the CCO informed to wait for 5-6 days, otherwise cancel the order by going to 'contact us' tab and send the request. I did the same and they confirmed having received cancellation request. On enquiring again on 10th October, strangely the CCO informed that no cancellation request is there, I again followed the above procedure on their website and sent it through email also to which they responded that they will reply to me shortly. But till date no reply. Again sent email on 13th October and they replied that "We will get back to you shortly". Till date no reply. I am constantly contacting there CCO on [protected] and every time standard reply is given "your cancellation request is forwarded to back office and they will reply by email within 48 hours" but again no email is received by me. It shows that their intention is very clear not to refund the payment nor deliver the product. The necessary documents are uploaded here. Please take appropriate legal action so that people at large should not be cheated while making payment for online purchase.
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