[Resolved]  www.naaptol.com — Very bad service

Dear Sir,

I placed order on www.naaptol.com on 13th April 2009. As mentioned on their web I was waiting for the confirmation call from the seller. But there was no confirmation call from their side for 7-8days. After that I called up on their contact no. and was trying to ask about my order status. When ever they picked up my call they always said "Sir give us some time we will call you back" without taking my contact no. or my order no. After waiting for long I again and again called up their no. and they gave me same treatment.
Finaly I called and told them to cancel my order. And strainge, he canceld my order in a moment. That means after long follow up from my side there is nothing in my hand... I wasted so many calls to follow-up them... wated money on calls and finaly now there is no outcome for the same...

I think you should take this complain and try to take action against them...
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Feb 22, 2017
Complaint marked as Resolved 
Verified Support
May 22, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


Would request you to kindly provide us with your order number or mobile number so that we can help you effectively on your complaint.
You can also reach us at our customer care number i.e. [protected]



Thanking you in anticipation.
Regards,
Naaptol Customer Care.
Complaint comments 

Comments

i was placed a order before 15-20 days for bluetooth amd camara usb pen
but till we have not received this

this is bad impresion of this site
give us reply as soon as posible
Naaptol Online Shopping Pvt Ltd. Or naaptol.com
This site is not dependable... NEVER EVER PAY FIRST…..by credit card.
INSTEAD …..
PAY by CHEQUE … ONLY on actual delivery of the product
ONCE YOUR MONEY IS DEDUCTED…
They keep your money deducted from your credit card and don't return it, instead get you to buy another product for the same amount saying the product being offered is costlier.
Not many people take pains to comment on their activities therefore these sites flourish... Go ahead and have a taste of your hard earned money being cheated for.
They are the same ANMsoft Technologies Private Limited.
not satisfied with the service..


dear sir,


hi may name is kaiwal, i odered e phone, from your company... i have one quary about the tecnical part. i want to know about how to install the receved item direcly in to the memory card.. i called up at your place .. some budy said to me please hold on i give this call to my supirior.. but then no body respond me and suddenly my call was rejected... if your employee is not able to attend the call, and they have no knowledge about the product, then seg those fallows, it create bad imprestion of your organization...really i am not happy with your services...



kaiwal rana
[protected]
Dear Sir,

on dated 05/07/09 I have came to my knowledge from daily hindi newspaper Hindustan about TCL handicam and atonce I have place an order for the same handicam. On dated 10/07/09 I have received sms over my mobile that order no. 25302 has been despatched to me but till date I have not received the same. Several times I have made contacted to your office no[protected] and all the time your office staff had assured me that my order has been sent. Suddenly on dated 12/08/09 one sms has been received by me on my mobile that my order has been cancelled.

This is not a good way to handle this type of assurance.

hoping that you will provide me my order at earlist.

RAKESH KUMAR SRIVASTAVA
MOB. [protected]
Not responding my order no 52161 naaptol.com
my oder No.38857 .
I pruc. One Camera pan Driver 4Gb but you Prodect very bad & yours service very bed.
I gaven complant throw cell but no repsonce.
my cell to STD. & charge very high.
yours daisc to answer I have 7(Seven ) days Recive .bur No coming Courir service .
What ...Yours ...Service very poor...& complant attendaind Very poor.
You are want Only yoursv prodact sale.I call yours call center
some budy said to me please hold on i give this call to my supirior.. but then no body respond me and suddenly my call was rejected

Thanks for yours bad service.
Mukesh Kumar Sharma
[protected]
[protected]
My Oder No.38857 in one 4GB camera But this prodact very bad .
Yours service very bad...
Yours call center person very & Lower Quality man ...Bad Service...
I want fetutcher yours prodected no pruch in my company cercle ...no ...recived.




Thanks for yours bad service.


With regards
Mukesh Kumar Sharma
[protected]
[protected]
I think you should take this complain and try to take action against them for your bad prodact & bad service,
Sir please return my mony only fitty present. I agry.


your service very bad.

sir yours prodact my side & near my place not recived my friend cercle for yours bad service.


Thanks & Regards for yours bad service.


Mukesh Kumar Sharma
[protected]
[protected]
my Oder No.38857 but yours service very bad.this is bad impresion of this site
give us reply as soon as posible.

I wait yours action.


Thanks Yours bad service.
Mukesh Kumar Sharma
[protected]
[protected]
my Oder No.38857 but yours service very bad.this is bad impresion of this site
give us reply as soon as posible.

I wait yours action.

yours service very bad...?
Thanks for Yours bad service.
Mukesh Kumar Sharma
[protected]
[protected]
dear sir,

i place the order no. 49456 against your porduct is Canon Powershoot A460, Rs. 4450/-. I Receive your sms of deel of this product. because my probleum is the delivered the other product of TCLDV708 Still Image Digital Video Camera, SR. No. [protected]. Rs. 3, 199/- against Canon Posershoot A460 Digital Camera.

I Exchange this product, because my orginal products is Canon Powershoot A460 Digital Camera.

i hope you will sir, you take the action in my Complain.

a waiting four your favoureble reply.


thks,

kalpesh thaker.
Dear Sir,
I have received a mobile model E-71through the currier today on dated 20/10/2009 . My order no was 72961.But I have not received USER MANNUAL GUIDE with the mobile. So i am unable to use this mobile. I have call to your customer care no [protected] but no response getting me from this no. So you are requested kindly send me the user mannual guide.
Thanks
ARUN GAUTAM
MOBILE NO> [protected]
i hav buy ephone. my order number was 77807.
it has some screen defect so i sent it back to u dated 5th november 09 by First Flight Courier. but i still dint get any kind of responce or acknowledgement.

r.k. pal
[protected]
from the day i recieve the two products one is handycam and the other is spypen camera, i havn't reciecve their service due to defect in them. i called many times to customer care as well as concerned complaint division but no further processing has been done so far . I am being cheated by the company Naaptol. please help me.
my code no.35189 replacement to my maltimidia ephone
Dear sir,

my order no. 40139 but mobile is not working some problem my complaint no.20740 and i allready sended mo phone by courier (v[protected]for replacement at last five days but not response your service is very bed please provide me status
against an order no. 23612 i had received an sigmatel mobile in july 2009 but it was defective as it was not working on its merit and feature mentioned in the advertisement in mail today. on advise of the conusmer care person I had sent back the said mobile with all the inclusive with a complaint to your Navi Mumbai office for replacement on Oct.25, 2009 by Blue Durt Corrier Service. I had made several contact to the custumer care and lauch the complaint everytime but your customer care persons replied everytime that they are sending the mobile next week. But I have not received it after more then 3 months. In this way now I have decided not to receive the mobile.
Now I want my cash back with all kind of expenses made on this

NAAPTOL — non reciept of user manual

From :-
Prashant J Thaickar
4 surat sadan gr,floor
88/89 surat street
Dana bunder near S B I
Mumbai 400009
Mumbai Dt. 06/01/2010

To,
Naaptol
New Mumbai
Mahape

Re;- our order no 128597 dl 23/12/2009
Your invoice no.677658 dl 24/12/2009
For smart phone 8502 Rs4999A
Dear Sirs
Above mentioned phone is received by us BUT USER MANUAL IS NOT
RECD YET we brought this to the notice of your customer care On 1/1/2010 at 2.38 hrs
to Ainrita.
We were told that you will recive it soon,
So far we have not received user manual.
This is a serious matter is not attended bu your company if I do not recive my user
manual in next 48 hrs I will have no other alternative but to send this complaint to media
Where your adds are published as well to consumer guidance which kindly note
I hope you will do the needfiil
I await
Prashhant J thakker
This is computer genrted leffer no signature required

PLEASE LOOK INTO IT AND CALL COMPANY TO DO THE NEEDFUL
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].
Thank you
Naaptol Customer Care.

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