Aug 31, 2018
Updated by Agnel Stella Hi,
One thing I want to tell that, You have mentioned Chocolate truffle cake, not a normal chocolate cake. Also I haven't accepted that cake too, I have asked you to cancel that order, but you people told me that the delivery person already came to the delivery point. How it could be possible, without confirming the order, how the delivery person could take the order and come to delivery point. It is your careless mistake that you haven't follow up both customer and vendor.
And if it is not possible to deliver the cake to Bhavani, then why you people accept the order and confirm the same. I have sent the mail with address details and asked you people to confirm the address. You have confirmed both the Red Velvet cake and the delivery point. After that only, I placed order for Red Velvet cake. But you people asked me to change the order at the last minute. It is not my mistake, it is your mistake that you people provided wrong confirmation to me that you could deliver the expected cake for me to the address which I have provided. But you haven't delivered that too. If you want, let me know I'll share the email communication details with you people.
Till now, I haven't raise complaint about the design of the cake, how you could tell that I'm asking about the design. I have asked about the worth of it. I have paid Rs.825, but you promised me the Chocolate truffle cake (worth of Rs.1, 198 for 1kg) about 500 grams, so the 500 grams will be Rs.599. But you have delivered normal chocolate cake (not truffle cake) and it is not worth of Rs.599 and surely it will be around Rs.299 or it may be lesser to it. Previously, I have attached the screenshot of how you people delivered to me, can you tell me whether that is truffle cake. I have contacted this with your team people, and they accepted that this is not truffle cake and it is normal cake.
Your comment says 'The customer also not paid the additional delivery charge for Bhavani as it is very far from Erode'. When I place order, I clearly told that it is about 20km far away from Erode, and your people confirmed me that you took order all over India and you can deliver to all the surroundings of Erode. Why you people confirmed the address to me? And you told like I haven't paid the delivery charge. You should prove me that, when you have asked the delivery charge for this and when I have refused to pay that? You should prove me regarding this. If you can't prove this, then it clearly shows that you are a cheater and you should ready to accept that.
Also, I haven't asked you to refund the complete amount. I have paid Rs.825, but you have delivered Rs.299 cake only. So I need refund of Rs.526.
Also You should tell that, if mistake is not yours then why you are hiding. I tried lot of times to contact Manager of your branch, but he is hiding and he is not ready to talk with me. Why you people are hiding and not ready to talk with me, you should tell me the answer for this. I have contacted your team people and asked him to call you and he called you when I'm in the call, but Manager told he will call later and I heard that one. First, tell me why you are hiding, if mistake is not yours.
If you need email chat between me and your team people, let me know I'm ready to attach the same for further clarification.
OrderYourChoice – Team