[Resolved]  Xolo A700 — more than 2 months and service center is not responding on the update/status

Address:Mumbai Suburban, Maharashtra

I Have been bought new XOLO A700 in month of February and the phone has gone faulty due to moisture and sent phone to repair on 4thMay to XOLO Service center in VASHI. Post which they have sent an update saying the phone is received and it found to be gone bad due to liquid damage and need to pay the amount to service the same.
For which I had few queries before I got it repair. this is the last communication, post which every alternative day I have been calling the XOLO Call center and sending mails to the [protected]@xolo.in mail id but there is no response, every time call the call center I get update saying the phone will be dispatched in 48 hours or you will get the update, and its been 2 months I have been chasing them for it. but no response

I have this pathetic response from XOLO

My Case id is :[protected]
And it was given to repair on 04th May'13
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Complaint marked as Resolved 
Verified Support
Sep 24, 2014
Xolo Customer Care's response
Dear Mr. Anil Thank you for giving us a chance to assist you. This is in reference to your complaint dated 22.07.2013 regarding XOLO Smartphone A700. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
Complaint comments 

Comments

But my query was that why it was took over 2-3 months to resolve an incident raised with customer care. is not about resolving an complaint :(

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