[Resolved] Xolo — Didn't get my mobile from service centre for 15 days

Animeshharsh23

from Mumbai, Maharashtra

Address:

Maharashtra

I only had problem in the battery and it was leaking thats why I had given my xolo X910 on the 20th july 13, and they promised me 5 days TAT. its almost 15 days now, i get a response from their call centre that it shall be dispatched within 48 hrs...which doesnt happen at all. Today when i call them they tell me the status updated is under repair.

I feel Lava is cheating the end users and I recommend not to trust Lava and buy any kind of products from them.
Even every time i call them they just only says that we don't have the updates regarding this kindly call after 24 hrs.
What they are doing in the service centre they even do not having the updates.
I REQUEST TO ALL DO NOT BUY XOLO OR ANY LAVA PRODUCTS.
Now I have no option but just wait...

Regards,
Animesh
Case Id[protected]

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Complaint marked as Resolved

Verified Support

Sep 23, 2014

Xolo Customer Care's response Dear Mr.Animesh Thank you for giving us a chance to assist you. This is in reference to your complaint dated 02.08.2013 regarding XOLO Smartphone X910. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in