[Resolved]  Xolo — Fresh stock of Xolo Q800 coming with downgraded chipset MTK6589W-M

Address:Delhi
Website:www.xolo.in

The Xolo Q800 was a wonderful phone with an economical price tag. But it was very shocking and demoralizing when some of the users who recently bought the Q800 have claimed that the chipset has been downgraded. Those users are not happy with this sudden change without any intimation and perceive it as a breach of contract.

Initially Q800 came powered with Mediatek MT6589 quad core chipset. New buyers have complained that the chipset is MT6589M or MT6589W-M instead of MT6589.


MT6589M cannot record videos in FHD resolution. GPU is also under-clocked at 156MHz. MT6589M can record 720p videos only. 1080p video playback do not work in MX player by selecting H/W mode. You can better check Q700 to see the performance of MT6589M. If anyone else find such degradation of chipset, please comment here as it would bring out awareness of such malpractices. Emails alone can't fulfill the purpose. So new buyers of Q800, who have purchased their phones recently, do post here regarding same.
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Complaint marked as Resolved 
Verified Support
Sep 23, 2014
Xolo Customer Care's response
Dear Mr.Sameer Thank you for giving us a chance to assist you. This is in reference to your complaint dated 25.06.2013 regarding XOLO Smartphone Q800. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
Complaint comments 

Comments

beware to buy it if you are planning.
The official xolo specification page on their website does not claim 1080p recording or playback. In fact, it clearly specifies 720p recording and playback. So what is your problem sir, you are getting what they promised. You cannot complain that somebody is not delivering more than promises. If you are dead set on 1080p, go for some other mobile handset.
It may be true that website dint specify 1080p recording.. But how can it support 1080p in same model of old handsets and newones not support it.. How is that justified?

I Lost My mobile

Sir, I lost My Mobile, Please give any suggestion regarding How to get it??, i Have Imei Number & other Details

late service

yet I haven't received my phone. they said you will get your phone within 5days but its been 9 days still they are not replying properly.

Touch

I have given my mobile for repair at XOLO-care centre, Paradise but still i have not received my mobile and they are stating that the product is handed over to company. My Mobile model no Q700 the work order num. is[protected]

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