[Resolved]  Xolo — phone not sent back

Address:

Pune, Maharashtra

i bought a XOLO Q700 mobile handset in the month of july. due to a mishap, the mobile screen broke and developed a crack and the screen stopped working. i live in pune and they have no service centres here so my phone was sent to the Vashi centre. i was supposed to recieve a mail from them confirming the delivery of my phone and the amount of the charges i had to pay to get the phone repaired. i have yet not recieved it. i have been calling their helpline number everyday but it has not helped. i sent numerous emails to their mail id [protected]@xolo.in but that has not helped either. i finally asked for my mobile back without repair but now they are not even sending me my mobile back. they are holding back my mobile phone. all the helpline people say is "your mobile will be sent back as soon as possible." all this has grossly violated their guarantee of 5 day service. my complaint number is [protected]