[Resolved]  Yamaha Motor India Pvt. Ltd — No Proper Service and Improper Response from Showroom Management

Address:

Hyderabad, Andhra Pradesh

Dear Yamaha Team,

Recently my bike Yamaha-FZS rear right signal flasher was broken. I bought the Flasher from Venkatesha Motors in Rajbhavan Road at Somajiguda in Hyderabad. Showroom people told me that we sell only spares at Somajiguda and installation/repair will be done at Erragadda which is approx 5km from Somajiguda. So i travelled from Somajiguda to Erragadda to get the flasher installed.

I reached Erragadda Venkatesha Motors Service center . I told the problem to the Work shop supervisor(His Name is Deepak). He gave the response that we will not be installing the flasher I showed him the bill which was issued by the showroom of where he is working but he did not care even showing the bill and told the same answer.

He even abused his employer saying that the in charge of the showroom will sit leisurely and send the customers to service center. After that Workshop supervisor(Deepak) told me to go back to the showroom from where I have purchased the flasher which means i have to travel back again 5km from there in hyderbad traffic.

This is not at all expected from Yamaha Service. Means, they don't want to replace the spares even though it was bought from their showroom. They even don't care the bill which were issued by them. And in turn abuse the customers. So I didn't give my Vehicle for Paid service with the response that he has given.

Even Yamaha Vehicles are equipped with State of the art technology but with this type of Service and with this kind of people how peoplw will trust Yamaha Products.

Please do the need ful in this issue. I expect a speedy response in this regard.

Details of Vehicle are as below:
Engine No:21C6018814
Chassis No:ME121106XA2018854
Date of Purchase :9-Dec-2010


P.S. My Father is the sub-dealer under Good Will Agencies Vijayawada. I bought the Vehicle from our showroom. Since my job location is Hyderabad my bike plies on the Hyderabad Roads. We also give service to the Vechicles which were bought from another Yamaha Showroom. T o be specific we serviced several Vehicles which were bought from Pearl yamaha and Venkatesha Motors.
Even upon telling the the Venkatesha Motors Workshop Supervisor(Deepak) that we are the sub-dealers he even didn't care that also.
It seems basically he didn't care anything .