[Resolved] Yamaha (Panache Enterprises) — WARRANTY NOT PROVIDED | |||
Dear Sir/Madam, I am not even sure if any one is reading this or not.I have no idea if it will be of any use or not to me.But still want to express myself.We have this freedom of expression in this country. I bought this yamaha bike last december. My first one.So natuarally I was too exited about the whole thing.I even ignored the seriously bad service which the Yamaha dealer (PANACHE ENTERPRISES) provided.he made me wait for the bike like a dog till evening.But as I told I was so exited to get my bike home.They even charged me 100 bucks as part of "baksish"... For wat?????? Anyway, I rode my bike for sometime.Then came my 1 st servicing, never do they stick to the promise of delivering my bike in time.In my 2nd servicing a weird sound was heard.They murmurred among themselves and just changed the engine oil.And I never came to know what happened.On my 3rd servicing they told that my bore kit was spoilt due to over tightening of spark plug.I had no idea again wat happened. I asked if i am eligible for warranty since this is no was any external damage and the servicing is done by yamaha authorized dealers.My several request were in vain. I felt like I am being charged for their mistake.Now isn't it common sense that I could not have possible damaged my engine in just 5 months of riding in city.(I do not ride rash).Even this was not enough ..they told me that the parts had to come from faridabad and it would take 5-7 days.I waited for atleast a call from the dealers but in vain.When I called they kept on postponing the date of delivery of my bike telling that parts did not arrive.I do not understand, I am livibg in bangalore which is no way a village or small town.How come they do not have basic parts in yamaha authorised service centers? In the mean time I asked the delers to get in touch with the "Company service engineer" and try for my warranty claim. But he said after a few days that the company engineer also had the same thing to tell. "My engine problem is not under warranty" My question is under what circumstances the warranty helps??????Please let me know. Today was heights, I was told to come at 6pm to get my bike . When I arrived there I found it still in pieces and in no way it was in any state to be delivered. The manager still told that it would take half an hour. I waited and after half an hour he toild me to have another bike as he can get my bike ready only by next day.Is n't it heights of bad service and more so for a famous company like yamaha. I am quite sure they will come out with some lame excuse tommorrow also . i am even doubting that I will ever get my bike back.the delear's address is given below: Dealer Name PANACHE ENTERPRISES Address NO.8 CMH ROAD;INDIRANAGAR City Bangalore Phone-office [protected],[protected]/25297349 Phone Res 369971 No mre a proud owner of yamaha fz-s, Aneesh Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
how is your bike now... ?? I was planning to take an fz from panache enterprises, but after reading your review i'm confused. Do you have any suggestion ??
Reply
Pananche is the worst service center i have ever seen in my life. No proper service, no warranty claim and don't deal gently with the customers. I had bought R15 from yamaha factory shop, pune and serviced 4 times. service was quiet good and no issues. 6 months back i moved to bangalore. i did my first service in panache and speedometer sensor failed. when i asked for warranty they said that sensor is not covered under warranty. i called up to pune factory shop and confirmed it is under warranty. finally i went to bangalore wheels service center and replaced it for free of cost. after my second service in panache i got temperature warning in the MF display often. then i took bike to perfect riders and came to know that the lid of the radiator is not closed. it is all because of careless, useless, shameless, , , brainless employees and managers of panache. they are educated to repair bicycles and bullock carts only.. still i have many other complaints about panache. please dont step into that nasty place even if they do service free of cost..
siva
siva
Yamaha — Intentionally Delaying the Bike Servicing
Hello Sir/ MamThis complaint is against the Yahama showroom situated at Raisen road, Bhopal. I have a Yahama Bike (FZ) which needs urgent servicing. The bike servicing will include :
1. Change of Block Piston
2. Change of oil seals
3. Change of headlight
4. Change of engine oil + (Regular servicing)
The workers in the showroom have been delaying my service since the last 1 month, as they are telling me that they don't have parts in available. The Block piston is under warranty and the warranty will end in Feb next month. That is the reason they are delaying the service so that i should also pay for the Block. Because of this delaying the condition of the bike is becoming worst day by day.
It's my request that please have someone look into this matter. I'll be very thank ful.
Thank you,
Nousheer Ali Khan
[protected]
The best is Orion motors (Opp to forum, Kormangala).
I have gone ther efor my bike's first 6 services.. All were at a very satisfactory level.
I have gone ther efor my bike's first 6 services.. All were at a very satisfactory level.
I had a similar experience when I got my first bike Yamaha SZ-X from Yamaha Dealer( Panache Enterprises- Marathalli Branch, Bangalore). It was my first bike so I was excited about it. The Dealer gave me a list of Accessories stating that they were inportant for the Bike, and I paid the price of all the acceesories, they gace me all the accessories except Petrol Lock which I am following it up with the dealer till date.
Today I went for my second servicing and I asked for the petrol Lock once again for which I have paid the price, again the same old story from the lady sitting in the Panache office that the Petrol Lock is out of Stock. So Yamaha selling accessories taking the price of the petrol lock and not givng the equipment, and it is really a awesome customer service from them when they are not at all sorry for such a pathetic service, when asked the lady about some compalint number where I can escalate it, after arguing and the end she gave me a number which keeps on ringing but nobody picks up the phone.
Dealer Name: Panache Enterprises (Marathalli Branch)
Telephone Number:[protected]
Regards
Md Zia Hussain
[protected]
Today I went for my second servicing and I asked for the petrol Lock once again for which I have paid the price, again the same old story from the lady sitting in the Panache office that the Petrol Lock is out of Stock. So Yamaha selling accessories taking the price of the petrol lock and not givng the equipment, and it is really a awesome customer service from them when they are not at all sorry for such a pathetic service, when asked the lady about some compalint number where I can escalate it, after arguing and the end she gave me a number which keeps on ringing but nobody picks up the phone.
Dealer Name: Panache Enterprises (Marathalli Branch)
Telephone Number:[protected]
Regards
Md Zia Hussain
[protected]
I bought a R15 from Panache motors on 10th Feb 2011. Within one month, the speedometer stopped working. They changed some sensor on the bike(free of cost).But the problem continued. They replaced the speedometer free of cost again. From last week, i am getting weird vibrations from the bike(the front mask part).When i checked, all the parts were tight and properly bolted. Then i found out that the right fairing was not placed in the mask groove properly, but this is not the reason for the vibrations.There were many more problems related to the bike. But in one way, the response from them towards me was very warm and comfortable. But, i hate the time they take to attend your queries.
few months back i was going home and gave my bike to a friend. coz the 3rd free service (claimable) falls in my vacation, he gave the bike to this yamaha showroom. During the next servicing I've observed that instead of 3rd they intentionally did 4th servicing. when i asked them they said it is short of 1 day.
On second servicing they opened the showroom an hour late. Some of the guys left waiting for 40 mins. I'm sure they also get the above problem like me...
Once I've observed a guy fighting with some in-charge here for not calling him after the service on the same day. When he called back for the status they said "we are closing now you can collect the bike tomorrow". They can delay accepting/delivering bikes but we should not. On 4th servicing I told that the chain is making noise when I hold the clutch, after the service i've observed that the problem is still there... I think they simply wash the bike and apply some oil and give it to you back. no proof of oil change or etc...
On 5th servicing they just washed the bike without wiping off water drops and parked outside the showroom... it was dark outside and i didnt observe it. you can imagine how it will be... I had bajaj pulsor for 3 years(in Hyderabad).
Every time i used to give it + or - 7 days and never get any problem.(even though it is free service)
Yamaha India has to take some action to improve servicing...
I did a big mistake by giving here for 4 times!!! and will never repeat for the paid services
On second servicing they opened the showroom an hour late. Some of the guys left waiting for 40 mins. I'm sure they also get the above problem like me...
Once I've observed a guy fighting with some in-charge here for not calling him after the service on the same day. When he called back for the status they said "we are closing now you can collect the bike tomorrow". They can delay accepting/delivering bikes but we should not. On 4th servicing I told that the chain is making noise when I hold the clutch, after the service i've observed that the problem is still there... I think they simply wash the bike and apply some oil and give it to you back. no proof of oil change or etc...
On 5th servicing they just washed the bike without wiping off water drops and parked outside the showroom... it was dark outside and i didnt observe it. you can imagine how it will be... I had bajaj pulsor for 3 years(in Hyderabad).
Every time i used to give it + or - 7 days and never get any problem.(even though it is free service)
Yamaha India has to take some action to improve servicing...
I did a big mistake by giving here for 4 times!!! and will never repeat for the paid services
I agree that PANACHE ENTERPRISES is one of the worst sales and service center. After giving so-many complaint to yamaha-india also they are changed as well as yamaha-india not taken any action to provide best service to the costumer.
I will explain about my problem in points.
My father first big gift is YAMAHA SZ-X With his retreated money.
1. I waited for delivery of my bike for a 2.5 months.
2. My bad luck exactly within a week i got major accident. They taken 1 month for service excluding one part which will avoid of sound coming from the bike.
3. At last they replaced that part after giving negative feedback on panache in YAMAHA servery and raised compliant to YAMAHA INDIA by online.
4. Till date i am getting mileage of 30-35 Km/Lit
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I will explain about my problem in points.
My father first big gift is YAMAHA SZ-X With his retreated money.
1. I waited for delivery of my bike for a 2.5 months.
2. My bad luck exactly within a week i got major accident. They taken 1 month for service excluding one part which will avoid of sound coming from the bike.
3. At last they replaced that part after giving negative feedback on panache in YAMAHA servery and raised compliant to YAMAHA INDIA by online.
4. Till date i am getting mileage of 30-35 Km/Lit
I gave my R15 to this center for a regular servicing which had shown no problem ever since the day of purchase.
After receiving my bike from the service center, my bike broke down right in between the traffic signal the very next day. It wasn't able to take the self start and I had to push it all the way. I put down a new battery in desperation; these guys took another 2 weeks to "repair" it by changing few more electronics part --charging me for it as well (obviously it was their fault as no such issues ever came before servicing). Now my bike has broke down again with so much money and time gone to waste.
It makes me think that these guys have either replaced my original bike part or they do not know their job at all. Either way, Yamaha owes me rectification of the damage they have brought to my bike.All these events of last 15 days have bordered on harassment . I am rlooking for a rectification of this issue from a trust-able servicing center
After receiving my bike from the service center, my bike broke down right in between the traffic signal the very next day. It wasn't able to take the self start and I had to push it all the way. I put down a new battery in desperation; these guys took another 2 weeks to "repair" it by changing few more electronics part --charging me for it as well (obviously it was their fault as no such issues ever came before servicing). Now my bike has broke down again with so much money and time gone to waste.
It makes me think that these guys have either replaced my original bike part or they do not know their job at all. Either way, Yamaha owes me rectification of the damage they have brought to my bike.All these events of last 15 days have bordered on harassment . I am rlooking for a rectification of this issue from a trust-able servicing center
Panache Enterprises is the worst place to either purchase or service your bike.
Purchase a Bike:
This store quotes the highest price in all of Bangalore and is not at all negotiable (not the case with other stores in JP nagar, Bannerghatta Road etc., ).
The waiting time is also high in this store compared to any other store in Bangalore.
Service:
The service here is pathetic. I went for my regular service, explained all the issues with my bike and handed over the keys to the guy. Before leaving he asked if I wanted to get Teflon coating (it is supposed to make my bike like a new one), and that would cost 500 for 2 coats. I agreed to that.
That day when i went back to collect my bike, it looked uncleaned (not sure even if they even did water wash). When i asked the guy about teflon coating he brought a piece of cloth and started cleaning the bike, when i asked if that was all 'Teflon Coating' was he replied 'This is a very special cloth on which he sprayed some very expensive fluid'. I was there all along and I don't recollect seeing anything like that.
I was shocked with their answer, left with no choice i had to take the bike. Seriously 500 bucks for cleaning your bike with apiece of so called 'Special Cloth'. These people are just looting the customers. The service charges are expensive compared to the other Yamaha stores.
It was a very bad experience there for me, I heard a lot from others as well about this store. Highly recommend you to skip the store.
Purchase a Bike:
This store quotes the highest price in all of Bangalore and is not at all negotiable (not the case with other stores in JP nagar, Bannerghatta Road etc., ).
The waiting time is also high in this store compared to any other store in Bangalore.
Service:
The service here is pathetic. I went for my regular service, explained all the issues with my bike and handed over the keys to the guy. Before leaving he asked if I wanted to get Teflon coating (it is supposed to make my bike like a new one), and that would cost 500 for 2 coats. I agreed to that.
That day when i went back to collect my bike, it looked uncleaned (not sure even if they even did water wash). When i asked the guy about teflon coating he brought a piece of cloth and started cleaning the bike, when i asked if that was all 'Teflon Coating' was he replied 'This is a very special cloth on which he sprayed some very expensive fluid'. I was there all along and I don't recollect seeing anything like that.
I was shocked with their answer, left with no choice i had to take the bike. Seriously 500 bucks for cleaning your bike with apiece of so called 'Special Cloth'. These people are just looting the customers. The service charges are expensive compared to the other Yamaha stores.
It was a very bad experience there for me, I heard a lot from others as well about this store. Highly recommend you to skip the store.
This is not a good place to either purchase or service your bike.
Purchase a Bike:
This store quotes the highest price in all of Bangalore and is not at all negotiable (not the case with other stores in JP nagar, Bannerghatta Road etc., ).
The waiting time is also high in this store compared to any other store in Bangalore.
Service:
The service here is pathetic. I went for my regular service, explained all the issues with my bike and handed over the keys to the guy. Before leaving he asked if I wanted to get Teflon coating (it is supposed to make my bike like a new one), and that would cost 500 for 2 coats. I agreed to that.
That day when i went back to collect my bike, it looked uncleaned (not sure even if they even did water wash). When i asked the guy about teflon coating he brought a piece of cloth and started cleaning the bike, when i asked if that was all 'Teflon Coating' was he replied 'This is a very special cloth on which he sprayed some very expensive fluid'. I was there all along and I don't recollect seeing anything like that.
I was shocked with their answer, left with no choice i had to take the bike. Seriously 500 bucks for cleaning your bike with apiece of so called 'Special Cloth'. These people are just looting the customers. The service charges are expensive compared to the other Yamaha stores.
It was a very bad experience there for me, I heard a lot from others as well about this store. Highly recommend you to skip the store.
Purchase a Bike:
This store quotes the highest price in all of Bangalore and is not at all negotiable (not the case with other stores in JP nagar, Bannerghatta Road etc., ).
The waiting time is also high in this store compared to any other store in Bangalore.
Service:
The service here is pathetic. I went for my regular service, explained all the issues with my bike and handed over the keys to the guy. Before leaving he asked if I wanted to get Teflon coating (it is supposed to make my bike like a new one), and that would cost 500 for 2 coats. I agreed to that.
That day when i went back to collect my bike, it looked uncleaned (not sure even if they even did water wash). When i asked the guy about teflon coating he brought a piece of cloth and started cleaning the bike, when i asked if that was all 'Teflon Coating' was he replied 'This is a very special cloth on which he sprayed some very expensive fluid'. I was there all along and I don't recollect seeing anything like that.
I was shocked with their answer, left with no choice i had to take the bike. Seriously 500 bucks for cleaning your bike with apiece of so called 'Special Cloth'. These people are just looting the customers. The service charges are expensive compared to the other Yamaha stores.
It was a very bad experience there for me, I heard a lot from others as well about this store. Highly recommend you to skip the store.
I have Yamaha FZ version 2, bought when it got launched on Aug 14 delivered to me on Sep 15. With Every service i see some
problem in bike . I do service only in YAMAHA Panache Enterprise, with in time and kilometers.
They have quoted everytime some issue and icharged me more then service, On dec 15 they changed my Air filter and relay
with out informing when i told there was no problem in my bike then they fitted old air filter.
I complained this issue with Indiranagar manager he told he will change Air filter, i went to Indiranagar service center
manager no : [protected] he changed my air filter according to him . Today i gave for service and i got call from Panache Enterprise Yamaha Air filter is bad and has to replaced . When question why it got bad in 3 months as it was newly fitted . then they
told I am driving in dust area thats is reason .
I am upset with the service by Panache Enterprise Yamaha they suck money and time of customer .
problem in bike . I do service only in YAMAHA Panache Enterprise, with in time and kilometers.
They have quoted everytime some issue and icharged me more then service, On dec 15 they changed my Air filter and relay
with out informing when i told there was no problem in my bike then they fitted old air filter.
I complained this issue with Indiranagar manager he told he will change Air filter, i went to Indiranagar service center
manager no : [protected] he changed my air filter according to him . Today i gave for service and i got call from Panache Enterprise Yamaha Air filter is bad and has to replaced . When question why it got bad in 3 months as it was newly fitted . then they
told I am driving in dust area thats is reason .
I am upset with the service by Panache Enterprise Yamaha they suck money and time of customer .
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