Yamaha Motor India Complaints & Reviews

Dear Sir/Madam,

I am not even sure if any one is reading this or not.I have no idea if it will be of any use or not to me.But still want to express myself.We have this freedom of expression in this country.

I bought this yamaha bike last december. My first one.So natuarally I was too exited about the whole thing.I even ignored the seriously bad service which the Yamaha dealer (PANACHE ENTERPRISES) provided.he made me wait for the bike like a dog till evening.But as I told I was so exited to get my bike home.They even charged me 100 bucks as part of "baksish"... For wat??????

Anyway, I rode my bike for sometime.Then came my 1 st servicing, never do they stick to the promise of delivering my bike in time.In my 2nd servicing a weird sound was heard.They murmurred among themselves and just changed the engine oil.And I never came to know what happened.On my 3rd servicing they told that my bore kit was spoilt due to over tightening of spark plug.I had no idea again wat happened. I asked if i am eligible for warranty since this is no was any external damage and the servicing is done by yamaha authorized dealers.My several request were in vain. I felt like I am being charged for their mistake.Now isn't it common sense that I could not have possible damaged my engine in just 5 months of riding in city.(I do not ride rash).Even this was not enough ..they told me that the parts had to come from faridabad and it would take 5-7 days.I waited for atleast a call from the dealers but in vain.When I called they kept on postponing the date of delivery of my bike telling that parts did not arrive.I do not understand, I am livibg in bangalore which is no way a village or small town.How come they do not have basic parts in yamaha authorised service centers? In the mean time I asked the delers to get in touch with the "Company service engineer" and try for my warranty claim. But he said after a few days that the company engineer also had the same thing to tell. "My engine problem is not under warranty" My question is under what circumstances the warranty helps??????Please let me know. Today was heights, I was told to come at 6pm to get my bike . When I arrived there I found it still in pieces and in no way it was in any state to be delivered. The manager still told that it would take half an hour. I waited and after half an hour he toild me to have another bike as he can get my bike ready only by next day.Is n't it heights of bad service and more so for a famous company like yamaha. I am quite sure they will come out with some lame excuse tommorrow also . i am even doubting that I will ever get my bike back.the delear's address is given below:

Dealer Name PANACHE ENTERPRISES
Address NO.8 CMH ROAD;INDIRANAGAR
City Bangalore
Phone-office [protected],[protected]/25297349
Phone Res 369971


No mre a proud owner of yamaha fz-s,

Aneesh

Dear All,

This is Regarding Again my bike problem i send you many time more mail but you and Ur company not give any response regarding my bike .
Last date your company Hindustan Yamaha employee say me parts has been changed till dated 30/05/2010 but still date any type of part not come in your dealer Point many time i go their and told him regarding my bike problem like you know very well about all problem and rpm problem is also available their.

On Dated 07/05/2010 My husband Mr Robin Goyal going some personal work on the way when he is on highway bike run on her proper speed automatically bike RPM has been going in high speed and he is safe his life god knows and after that he going with friend your dealer ship Hindustan Yamaha compilation this Problem Yamaha Staff say you don't know about driving and miss behave with my husband .

Sir, plz let me know how many time i completion regarding my bike and mail you ? if you and your company don't take any action with my bike , i take legal action against with your dealer and company with in two days .

Once again i remind you any corresponding you want mail me on same mail id and phone no is [protected],[protected].

NOTE:- PLZ FIND ATTACH WITH PHOTO GRAPH THE CONDITION OF NEW BIKE AND MY BIKE PARTS .

NOTE:- I ALSO MAIL THIS ALL EPISODE COPY FOR CONSUMER FORUM.


Regards,
DIMPLE GOYAL,
W/O ROBIN GOYAL
Agra
[protected],[protected]




On Wed, May 12, 2010 at 7:52 AM, jitendra jain <1981.[protected]@gmail.com> wrote:

Dear Sir,

Plz let me know about my bike condition as soon as possible on same mail id.


On Tue, May 11, 2010 at 11:41 PM, jitendra jain <1981.[protected]@gmail.com> wrote:

Dear Sir,

I Dimple goyal W/o Robin Goyal R/o IInd Floor Putariya Mahal Belanganj Agra Flat no - 205 ,Purchased Yamaha Fazer bike Reg No-UP-BM-4094 in the month of 5/02/2010,but till date i face many problem in this bike battery problem And relay problem & services problem like engine oil ,i send my bike first time your dealer ship Hindustan Yamaha Agra for service purpose but your dealer not change the engine oil and return my bike same Condition which i send the time of service after check my bike i found engine oil not change in my bike when i go back the dealer point says about the Eng oil than they change the engine oil .

Sir, as a customer i request you to plz arrange the good services regarding the bikes problems which costumers face in Agra your dealer Hindustan Yamaha is not given the proper Response regarding any thing and always Miss guide the customer ,says always what ever you done done that ,i request you plz solve my problems as soon as possible either i take any action against your company .

--
Regards,
DIMPLE GOYAL,
W/O ROBIN GOYAL
Agra
[protected],[protected]

I bought a yamaha fz 16 on january and in this 4 months i am facing a lot of problem.the service center is very poor and they dont hear what we say.From the first service I get a lot of noise coming from the engin and the pick up is very bad.even a splendor can overtake me.I reported this sevral times and never rectified.This creates a very bad impression on yamaha.I got the vechicle from Raj Yamaha, Thoraipakkam,Chennai.

Respected sir,
My name is Devendra Mirkute.I had booked a white R15(limited edition) in thane at AIMS yamaha showroom near akruti mall junction,next to vikas palms,Dr ambedkar road,Thane-400601.
I had booked the bike on[protected].The dealer told me that he will give my bike in a month and this bike is new edition and only ten days have passed.I visited the show room a couple of times and he used to tell me to wait for some days.41 days have passed and now he is telling me that the bike is not available and company will not produce that bike cause it was limited edition.i suspect that he is cheating me and giving the bike to other people just becuase they are going to pay him more.
Now a days dealers are taking more money in order to give bike early.I am attaching a image of the receipt the dealer gave me ...please help me sir.
i hope this complaint will not go on deaf ears.I am waiting for a positive reply..Thank you.

I brought Yamaha Frazer 150 cc on[protected], which after riding for an hour left me with bad shoulder pain when consulted doctor advised to check with the bike alignment which could be causing the pain.
The bike surprisingly did not have any stability the bike handle was pulling towards left side which is why i was having pain in my shoulder. Now after so may QC checks by Yamaha how come i received this kind of bike. What are my rights and how should I approach Yamaha regarding this.

I am dissatisfied with the kind of service provided by the yamaha service center people. From the last two times no proper service has been provided and my issues regarding my bike stability remains the same. Address is mentioned below:-
YAMAHA - PRO SERVICE DELHI;C/o YAMAHA MOTOR INDIA SALES PVT LTD;B-1/F-8;MOHAN CO-OPERATIVE INDL. ESTATE;MASPAR HOUSE;MATHURA ROAD;NEW DELHI - 110044

Dear Sir,

I own a Yamaha R15 (Reg No. MH06AR9074, CH.No.ME120P[protected], E No. 20P1001618) which was bought from Naman Auto, Panvel. I have had a very bad experience with the Yamaha Service Centre owned By Naman Auto, Panvel. I have been complaining about a coolant leakage problem from my bike during the last 2 free service. Both the time the service centre guys tightened the cap of the coolant cap in the bike and said that the leakage is because of that. This problem reported by me will be logged in their service records. After the completion of the free service and warranty period when i complained that the problem still persisted, they said that the radiator of the bike had a leakage and they sticked it with M Seal. When i asked them to replace they radiator they said that the bike's warranty period is over and will notify me when the area service manager comes to the service centre and that i can speak to him. Till now they have not called me and this is more than a month after i serviced the bike. I want the radiator replaced since this problem was notified to them before the expiry of my warranty and it was their duty to identify the problem and get it replaced.

Secondly the service centre guy do not allow anyone to be with the bike while it is serviced and i have always gone for Yamalube, the recommended engine oil during all my services and have also serviced my bike during regular intervals but they also told me during my last service that there was no engine oil in my bike when they opened it and my bike's engine has become rough and the engine oil is getting contaminated with some metal pieces. I dont understand how the bike engine oil can finish or get contaminated if they had filled it the last time during the service.

I am very much annoyed wih the experience and need justice for the same. After trusting a world leading brand in two wheelers like Yamaha and spenidng 1.08 Lakhs of hard earned money on a bike if this is the sort of service i am getting its very sad. I had always recommended my friends to go for Yamaha bikes and now such a experience in which they cheat me. I want to raise a complaint and get my problems resolved. Please Help Me. My mobile No. is [protected].

Sony Antony

hi
this is Janminder Singh Hanspal, i bay i Yamaha FZ bike dtd 20-06-09 and i had a problem from service dealer Rahul Yamaha, when i was leaved my bike for a first service to service center and i told the service manager i had i doubt the puncher in rear tyre could you plz check it that, but when i was took my bike from the service center they add the 250 Rs. in bailed for two puncher repairs in their tyre when I discuses the manager for that charged and he told me their has a tubeless tyre and it will be charged that same. and I was asked also who was took my vehicle for repaired the puncher tyre he told Mahender Mechanic was took my vehicle for repaired. when i asked the Mahender where from you are repaired the vehicle for punchers. he asked me some address and I was go there and i confirm that but the person who met me there they told me they can't repaired my vehicle and when I was rang the Mahender he asked me he was not repaired my vehicle's punchered from punchered shop and take it off all the amount 250Rs in his pocket. this is first impression from Rahul Yamaha to me and one thing more when I was leaving my bike to service center, mahender asked me for some money and he told me also he will be good care of my bike through this. and second time when I go there for my second service for my vehicle, I was leaved my vehicle with full tank of petrol, but when i was took my vehicle from the service center , my bike was Reserve position after run 8KM and I was consult the manager for that incident he bludy asked me Sir when you was leaved you vehicle it was petrol is about 2 point in their fuel tank. and he checked the fuel from his stupid scale. even I was told this incident to the owner of Rahul Yamaha but he can't listen anything from my side... and one more wonder thing happened some day before my bike was scared and it was Frok T was misalignment and I was goose to drop my bike in service center on Dtd. 20-02-10 and there manager was full inspections my bike and he assured me my bike will be repaired. and it has a goose in proper condition. in the evening when I was got my bike and received the bill and I can shock to saw the billed it has charged the following below:
1. Handle Bar 240/-
2. Servicing 150/-
3. Engine Oil 220/-
4. Chain Lube. 70/-
5. Chain Clean 70/-
6. String Backet Bal. 350/-
7. Shock Asmbly. RHS Balancing 375/-
8. Shock Asmbly. LHS Balancing 375/-
9. Front Alloy Wheel Balancing 250/-
10. Disc Plate Balancing 450/-
11. Opening & Fitting Labour 250/-
12. ST 50/-
Total Amount is 2920/-
and now the my doubt is this they charged me so much extra for the Sl. No. 7 to 10 because in have my knowledge is the both parts of the bike are changed when it was damaged or misalignment but my Service center manager asked me they repair the both parts now could you please tell the this kya ye parts jo hain wo repair hote hain ... Disc Plate or Alloy Wheels ....?
now the I was paid all the bill what ever the amount there... and tomorrow Dtd 21-05-10 I went to the Rahul Yamaha Showroom and I was told the all what happed to me after long dis cation with his Manager finally he asked me you sale the your vehicle because your are not satisfy from bike. that time I argue with him and I told him I was satisfy form bike but not your Service.... I was except from this type of ans from him...
now plz tell ki ab mein apani bike ko kahan par repair karwayon .... now I have a see only oneway now the I will realy resale the my bike in to much Lose.... and never purchased any vehicle of YAMAHA.....

I had purchased a Yamaha FZ 16 bike from a Yamaha dealer M/s Karpe on 27th January 2010. Some days back i just checked the petrol tank and i noticed that it was totally rusted. I informed the same to the dealer and asked for a free replacement under warranty. But instead of replacing the tank the dealer started blaming me saying that i mixed water with petrol and so it got rusted and hence i cannot claim warranty for the same.

Kindly advise me on my further action

My contact no is [protected]
or
Reply via mail on parag.[protected]@rediff.com

Please help!!!

Dear Sir,

I am Purchasing a Bike of Yamaha ( Yamaha FZ 16 ) 16 months back . on that time the average of bike is 38 kmpl. but now the average of bike in 20-22 kmpl. and also througing carbon ( smoking ) so huge when i am complaning the dealer against the same he is not entertaning says when company enginer comes will discuss the same with him. but my problem is not solve plz suggest

My Mail ID is : amit.[protected]@yahoo.co.in

I purchased a yamaha fazer on 25th feb(2010).it has covered about 2500 kms. the problem is that even a 1 day break causes starting problem
the battery is not supportive at all
fazer has no kick start and you can't just always run along with the bike to start
this is so irritating
help me out as i don't feel like i purchased a new bike

Very bad experience with the service Dealer and service Manager.I purchased my gladi last year.it was gone smooth.after six months heard some noise from the engine.I told the service manager about this issue.He made some changes and gave back to me.later a week the noise again.after this issue i gave them more then 3 services.but still its not rectified.The service manager didnt respond me correctly..

Dont Go for gladiator in Gemini bike tech Trichy..

I HAVE BOUGHT A YAMAHA FZ16 ON 14.05.2009. I LOVE THIS BIKE AND PERFORMANCE. BUT SOON AFTER DRIVING 13500 KM MY REAR TYRE OF THE BIKE IS TOTALLY DAMAGED. I ASKED FOR WARRANTY CLAIM, BUT NOBODY IS READY TO CLAIM FOR WARRANTY. I DON'T KNOW WAT TO DO. ITS BECAUSE OF THE SERVICE MY REAR TYRE IS FULLY DAMAGED.


I WILL BE HAPPY IF THE COMPANY REPLY ME SOON.
MY MAIL ID: senthilstar.[protected]@gmail.com

Dear Sir,

I would like to draw your attention regarding a problem with the after sale service at one of your dealer "Excellent Yamaha" 1, Shanti Sadan, 45, Telli Park Road, Andheri (east) Mumbai where I have purchased FZ 16 Registration No: MH-02- BK- 1512.

Please find below my experience with my last paid service.

1) Servicing is not carried out in a professional manner. It’s better if I wash it at home with a hose and clean it myself.

2) They Charge us for filter and oil replacement, but when I checked the engine oil at home the same day, the oil was black and watery. I have been cheated by Excellent Yamaha and this matter is serious and could tarnish Yamaha India’s name. I have been using bikes since 23 years and never seen an unprofessional service center like Excellent Yamaha

3) The rear excel nut was lose and could easily maneuver it with your bare hands.

There are a list of things and I have attached links of people who have similar complains of Excellent Yamaha.

Please look into this asap.

Awaiting your reply in anticipation,

Thanking you,

Hi,

My name is abhijeet. I bought new YAMAHA R-15 racing blue color on[protected] from PEARL YAMAHA, Kondapur branch.From the day one im facing the issues with its tyres as the air is leaking from both the tyres and i need to refill it every alternate day. I told the same to the sercvicing people 4-5 times, but every time they told me its not a problem,c;oz its summer and it happens so and the same we will check in first servicing.

I waited fir the first servicing and then they told there is no problem with typre....damn......after filling the tyre with 28 (front) and 33(rear) after one day its becoming 15 and 10.......the same when i told them i asked them for replacement ..they are telling me the cant replace the tyres......its very frustating for me after paying 1,13000 rs for a bike and not getting satisfied....can anyone help me on this ????

my no is [protected]

I bought my Yamaha FZ 16 some 6 or 7 months back in Warangal, Andhra Pradesh.
1. From the very beginning the front tyre was giving problems. I got it checked for any punctures but could not detect any. After a month or so i went back to the dealer, Shiva Yamaha, Warangal with the complaint. They just checked the tyre pressure, pumped in air and asked me to come back after a few days. In the meantime, i along with my family relocated to Gwalior, Madhya Pradesh.
2. After about a couple of months in Gwalior, i took my bike for servicing to the local Yamaha dealer- Shri Krishna Motors, Gwalior. In the meantime i noticed there was profuse leakage from the fuel cock. And the bike all of a sudden shuts down completely while riding. I told the supervisor of the workshop of all these problems, and he noted them down in service worksheet, and handed over the bike to the guy who was to do the servicing. When i wanted to tell this guy about the problems, he very grumpily told me to sit down and said he will take care of it and refused to listen to me.
3. Which proved true, because when the bike was delivered to me after the servicing I was shocked that they have not changed the fuel cock. Upon reminding them they asked me to shell out Rs. 175/- for a new fuel cock.
4. Upon reminding them of the sudden seizure of the engine, they just kept mum and went about their business. The guy who serviced my bike apparently vanished from the scene.
5. When i reminded of the tyre problem, they too pumped in some air and asked me to come after a few days. I went, but they took the tyre out and got it fixed from somewhere outside.
The point is, i went for the bike thinking that Yamaha being an international company will have proper professional servicing agents. The workshops have all modern gadgets but till now i haven't seen them using them. Neither in Warangal or in Gwalior. They are just gathering dust. The mechanics are not very helpful and very unprofessional. On the other hand, I found the servicing of Bajaj bikes much better. There they at least inquire about the problems and try to fix them. And they also wash and polish the bike before delivering the bike. Yamaha just washes, and thats a very shoddy job.
I don't know if this complaint will have any effect on Yamaha Motors or not, or to the above mentioned dealer. With this kind of shoddy after sales service Yamaha will surely loose its value and customers. This kind o[censored]nprofessional attitude and bad servicing is not expected from an international company of such stature.
Please look into the matter and try to help me out.

I had BuyedYamaha fazer on 05/02/10 in nalagonda and i gave my byke servicing in khammam which was my native place when i went to give servicing i said about problems regarding digital meter,fuel indicator they just said that digital meters doesnot work and they argued with me so please try to keep good servicing centers and try to check digital meters for comming ymaha fazer bykes

I had purchased a new bike from Ms Yamaha Motors private limited authorized dealer on[protected]. I had given periodical services as per the users manual and at that time i claimed some complaints regarding the poor performance of the vehicle, the mechanics are not at all attempted to resolve the claimed complaints and they return back the vehicle after washing and changing the engine oil. The responses and service from the show room and mechanics are very poor.

Hi, My name is Sunil Sharma. I have been resigned from Yamaha Motor India Pvt Ltd on 30.11.08 and applied for PF withdrawl on August , 08 .Still I am looking for action from PFDelhi office.I would request you to please look in to this matter urgently. My PF account no. is DL/33738/168. Many thanks for your assiatnce in advance.

With Regards
Sunil Sharma
[protected]

I have booked for yamaha yzf R15 at Power Bikes Pvt. Ltd. on 18/03/2010.
I preferred midnight black color for the same.
Since then I have been told by the dealer that company is not sending fore said model in midnight black color. It's been around a month I have been calling the dealer when would the vehicle arrive. They said they are helpless as company is send other variant colors.
Could you please guide me how many days I have to wait for the vehicle.