[Resolved]  Yamaha Yzf R - 15 — excess delay in replacement of parts by the dealer.

Yamaha YZF R-15 — Major issues with product and dealer

Dear Sir/Mam,

I bought a new Yamaha YZF R-15, Cash Down on 17th June 2009 from Sahibabad, Ghaziabad, Geeta Motors. Initially I booked a red R15, however just before the purchase date was informed that the company has stopped the manufacture or sale of any color other than Racing Blue. The Dealer, Mr. Vinay Lohia made me speak to someone, who he stated was from Yamaha India and got confirmed that there will not be any new colors which shall be released Guaranteed before within 6 months. After a confirmation of the same I agreed for a Brand New Racing Blue color, out of lack of options.

When delivered on 17th June, the bike had already done 19kms on the speedo and there were no laminations on the bike, as it generally is for any new vehicle purchased. The tires were all dusty and it really did not give an impression of a new bike at all. The brake and the gear lever had strong ugly marks on them. I was confirmed by the dealer Mr. Vijay Lohia (Vinay and Vijay are brothers), that the parts will sure be replaced right before or on the first service. They did not even apply body polish/ provide fuel enough in the bike to even reach the nearest Petrol Bunk, which is less than 1.25 kms from the showroom, before delivering it me.

Right after riding it on the first day (less than 15kms), the bike started wobbling with a pillion rider on. When spoken to the dealership, they said it’s normal for any new bike to do so, and that they would correct it on the first service of the bike. While washing the bike on the fourth day I noticed that the tires were manufactured in July 2008!!! I am Highly Disappointed that I paid 1 Lac 5Thousand Rupees of my Hard Earned Money for a Year Old Bike! The dealer tried to calm me saying that a new unused bike is considered as a brand new bike only. Actually now I get to know that they wanted to clear the back log Old stock before getting on to new Bikes! But why me???
With less than a month after I bought my bike, Yamaha has come up with Three brand new brilliant colors. These dealer guys have really cheated me to the core. They have not yet changed the brake/gear lever. The tires are still misaligned. They applied “Poonam Polish” on my bike, and I have spent more than 13 hours on and off in their workshop to get the worst service I could have ever imagined. Prior to this I had a Hero Honda and I was Highly impressed by their professional behavior and outstanding service techniques.

On the first service they have scratched my bike’s Visor, the right Head light and fuel tank so bad that it looks really pathetic now. And more to it, the dealers are just not ready to take any ownership to their fault! They say “Sir, aap gaadi chalane se matlab rakho, nishaan ki parwaah na karo”. Why should I not? I’ve paid over a Lac rupees seeking to buy the best of the bikes around.
I need the following things to be done to my bike:

1. Brake Lever to be changed as promised
2. Compensation for selling me a July 2008 model bike in June 2009
3. Compensation for promising me that there will not be new color launched within at least 6months f me purchasing the bike.
4. Replacing the visor, right head-light and fuel tank
5. Alignment to be adjusted

I seek assistance now, I have been searching for Mr. Sanjay Tripathi’s email ID or contact number for lodging a complaint, and moreover I also wish to file a suit against the dealership if things are not taken care of immediately.

Hello All,
I bought Yamaha R15 from Orion Motors Bangalore. And soon after 300kms of the bike, the bearing oh the front wheel was broke . They replaced the bearing and again it broke off after 30 kms. Then they found out that it is the bent of the front wheels disc pad bend that is causing the problem. From then on its been more than five days that they have not replaced the part yet. They keep saying that they have to get the report and all. Very careless Service guys and irresponsible.