[Resolved]  Yatra.com — Fake availability status and no refund

I had booked a hotel through yatra.com at Subhash Palace. Patni top , however after i contacted them that they have not mailed me the hotel booking voucher, they confirmed that the booking for the said hotel is full and offered me a lower category room. I denied to accept the alternative and asked for the refund. Though they confirmed that they will refund me the complete amount , i did not get any refund. On speaking to their customer care , the executive was not able to retieve the details.

I have lost the money paid to them and also the larger question still exists whether it is legal to charge the tariff on unconfirmed booking and also they are not bound by any law to show the the correct availability status online.

I suggest people who make online booking with these agents to transfer the amount only once they confirm the availability status on telephone and donot believe on the online status shown on the yatra.com site.

Alok Parashar
Mob no. [protected]