[Resolved]  Yatra Online / Yatratrip.in — Urgent: Payment Deducted but Booking Not Confirmed - Order Booking Reference #[protected]

I recently made a booking on Yatra with the reference number[protected]. The order number for Snapmint is 14547899. I am writing to bring to your attention a concerning issue related to the payment for this booking.

I have already reached out to Snapmint regarding the matter, and they have assured me that the payment from my end and theirs has been successfully deducted. According to Snapmint, the issue seems to be on Yatra's side.

To provide you with the necessary details:

Snapmint Order Number: 14547899
Yatra Booking Reference Number:[protected]

Despite the successful deduction of the payment, my booking on Yatra has not been confirmed. I kindly request your prompt attention to resolve this matter at the earliest convenience. It is causing me significant inconvenience and concern, especially considering that both Snapmint and I have confirmed the payment.

Please investigate this issue and provide me with an update at your earliest convenience. I would appreciate it if you could expedite the resolution process and confirm the status of my booking. If any additional information is required, please do not hesitate to reach out to me.
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Feb 23, 2024
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Jan 23, 2024
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! As checked and found that no booking is confirmed and the amount of INR 4935.00 got auto refunded on 21st Jan 24 in the same mode of payment against Yatra booking reference number[protected], kindly note private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care
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