[Resolved]  Yatra.com — REFUND OF TRAIN TICKET

Address:

Tamil Nadu

I Had booked a ticket from Chennai to Trivandrum thru Yatra.com,s train bookings,in first class AC (Yatra booking Reference number YG232C) which was a RAC ticket. The ticket was not delivered to me nor reflecting in my booking section even 24hrs bfore my travel date. Worried of this i booked another ticket thru yatra on tatkal for third AC, and three days prior to my travel date i had kept on calling yatra customer care for the cancellation of my first ac, who gave me reason that due to technical issues, my ticket is not reflecting, pls wait and try tom. as per that i checked next day also and my FIRST ac ticket was not availabe for me to cancel and get the refund amount back,i spoke to yatra people and asked them to cancel it, and i got a call from MR IMRAN QURESHI stating that my refund amount will be credited within 7 working days which is 150 rs less of 1200 rs , bal entire amount will get credited. to my surprise i got a refund of 492/- with a note that ticket was cancelled later than 24hrs within the time of travel.i hav been following up on mail since last month till date where they just don care to reply. worst of all u call anytime , they say they don have train booking customer care people available. this non responsing attitude on mails, and calls..!!!!!