| Address: | Bangalore, Karnataka |
Hi,
I was coaxed to enroll into the YLG Gold Plus membership in Sep 2009 by Kormangla branch front desk Uma & Amruta. According to the membership card provided to me the membership is valid till 22 Sep 2010 and comes with a hoard of complimentary benefits. (since i was among the first promotional enrollers)
As discussed with Bandita & Poornima (cluster manager – YLG Koramangla), I am listing the most significant of many problems encountered by me, being a member of YLG.
1. Mens’ Services: When I was offered YLG membership in Sep 2010, I was promised following complimentary services for my husband – Hair cut, Hair spa, Manicure, Pedicure, Body and head massage in YLG Men’s salon Kormangla (unlimited for 1 year). He had availed these for a couple of months as well. But since the men's salon was closed within 4/5 months of my membership I was not given any refund/alternative salon services.
2. Vouchers: I was promised by Sameer (then COO) that I will be given free compensatory vouchers for Spa Radiance facial, detan, chocolate wrap etc. since I did not get any of the earlier falsely promised high end services at the salon (prior promised chomo facials, all types of manicure/pedicure, all body spa). I have not got any communication on these vouchers or how I can avail them. Infact now i have denied all these. Is YLG only good at falsely promising and not delivering due to their high attrition rates.
3. Spa party: When I enrolled for membership, I was told that I can take spa party woth Rs. 25000. When I contacted YLG for spa party in Jan 2010 I was told that a rule is now made (in Jan itself) that spa party to be taken within 3 months of membership. But when rule was made 3 months had already passed. Now i am being told that i can take a spa party worth only versus Rs.25000 earlier promised.
4. Membership Extension: Before enrolling I had mentioned my constraint of my job. The job profile that I have requires me to travel for 6-8 months in a year. I was told that I could freeze my membership whenever I would travel with no limitation on number of months. Last year (Sep 09- Sep 10) I have been travelling for around 6 months. I have furnished proofs towards that to YLG management. I was told in Jan-Feb 2010 that new rules have been formulated and I can get only 3 months extension. I applied for 2 months extension at that time. I was not told that extension is only one-tome in the perios of membership. I again applied for extension after a few months. I was told by front staff in Kormangla that I have been given 3 months extension. Now I realize that in spite of being out of Bangalore for 6 months in a year I have been given only 2 months extension that was valid till Nov 2010.
YLG Salon has suffered on the hands of its sales employees who have sold memberships with complimentary services and freebies. This seems to be a fraud committed by the sales staff , the brunt of which is being passed to the clients like me.
I am yet awaiting a resolution to these issues that i have on numerous occassions reported to YLG Management verbally and in written form.
Regards,
Shilpi
Was this information helpful?
Regards,
Shilpi