ComplianceOnline — Awful refund policy

I enrolled for an online course (webinar) from ComplianceOnline. It cancelled the program due to lack of sufficient number of participants. When I mailed the company about the refund, it is now saying that this amount will not be refunded, but will be used for a future course that I could enroll for.
This is utter crap and totally unethical. First of all, they treat you as if it is your mistake that there weren’t sufficient numbers of participants for the webinar you enroll for. On top of that, it wants me to wait indefinitely till they conduct a webinar of the same topic. How do I know when that is going to happen? They are not committing themselves to a date. This is highly irresponsible and unbecoming of a company that claims that its parent organization is MetricStream based in Palo Alto, CA.
Was this information helpful?
No (0)
Yes (0)
ComplianceOnline customer support has been notified about the posted complaint.
Jan 18, 2018
Vijaya Priyajk's response
i am sathish. i was missing my passport on 2/5/2012. passport number k3485641, Iam living in madurai my house no.4639 villapuram housing board, charge road, madurai 625001please solve my problem for passport . Thanking u
Complaint comments 

Comments

My name is c.sathish son of chellapandi. i was missing my passport on 2/5/2012. passport number k3485641, Iam living in madurai my house no.4639 villapuram housing board, charge road, madurai 625001 please help me sir, please solve my problem for passport . Thanking u

Ur sincerly

c.sathish

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ComplianceOnline
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    1%
    Complaints
    26
    Pending
    1
    Resolved
    0
    ComplianceOnline Phone
    1 800 982 584 (Australia)
    8000 3570 2845 (UAE)
    ComplianceOnline Address
    2600 E. Bayshore Road, Palo Alto, United States - 94303
    View all ComplianceOnline contact information