eBay / Gautam Company — Product dead on arrival

Address:

North West Delhi, Delhi

This is regarding the issue i have talked your customer care representative today name 'Jignesh Shah' first of all, he misbehaved on phone badly and later on without resolution, he cancelled my call. i dont know being such a loyal and regular customer of ebay. this kind of response i am getting. also my actual issue is that i have taken one seagate 1 TB hard drive from ebay and got the dead product on arrival from ur seller gautam traders from mumbai.

within hrs of recieving it,i have raise the claim request for replacement for my hard drive as it was in dead condition the moment i tried to use it for the first time.

ebay guys helped me contacting my seller to resolve the issues as it was in manufacturing warrenty. wen i contacted my seller, they said we ll get u replaced with new one as you recived the dead product , you just submit the product to the local saegate service center they will get you replaced. i did the same and seagate service center itself told me that you will get the new product with new package .
but when i recived the product today after 20 days , it is diffrent product with id STBU1000302.

Call id registered with seagate is :SGTBPL[protected]DW.
PRODUCT SUBMITTED STBU1000300( DEAD PRODUCT RECIEVED FROM GAUTAM ON DELIVERY)
PRODUCT SUBMITTED STBU1000302 FROM SEAGATE SERVICE CENTER IN RECERTIFIED STATE.

I AM NOT SURE WHY THEY HAVE DONE EVEN I AFTER COMMITTING THAT THEY WILL PROVIDE ME THE NEW PRODUCT WITH SAME COLOR AND SPECIFICATIONS.
IF YOU GUYS DONT HELP ME FURTHER TO REFUND, I AM PUTTING THIS CASE IN CONSUMER COURT TO TAKE THE COMPENSATION AMOUNT WHICH IS MUCH HIGHER THE ACTUAL AMOUNT I PAID TO EBAY.
EXPECT A QUICK RESOLUTION. REALLY NOT HAPPY WITH THESE KIND OF SERVICES FROM KNOWN BRAND LIKE EBAY.