Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Freeze is not working...

Dear Hitachi Team,

I am writing to formally lodge a complaint regarding the Hitachi Air Conditioner (Model: RAS.E318PCBIB/2023], that I purchased in June [2024].

I realised ticket for repair hitachi closed without any discussion an solution Call No [protected]


Since installation, the AC has not been functioning properly. Despite multiple complaints and technician visits, the cooling performance...

I bought ac of hitachi company last year .we have warranty but company will not resolve our problem . we buy in installements we have warranty till december 2025...

Good day.

Please be informed that the service technician from Hitachi demanded a payment of 1400 rupees for installation, despite the air conditioning unit not being fully installed. He was dishonest in charging for the piping, as the required length is 6 meters, yet he billed for 10 meters. When we pointed out this discrepancy, even though the job remain incomplete he forcefully took a full installing charge of Rs 1400.

Then I contacted customer service he is also refused to connect to talk with the manager to discuss in this regard. and finally, he told me if you wanted ac to be fitted then you will have to pay 1500 extra means 3000 rs for installation charges.

Thanks and best regards.

Avinash Kulshrestha
[protected]/ [protected]

It's been 2 months now. My 1.5 ton window ac was not cooling. I lodged a complaint. The personnel visited and said that the cooling coil had to be replaced. The AC is under AMC. After this, the chain of events is as follows:
* I was messaged that the coil has arrived.
* Complaint was canceled
* Raised multiple complaints after that.
* No action.
* Complaints are being canceled.

Very poor...

I have complained my 1.5 split Ac (low cooling) almost 20 days ago. since then I regularly contacted them (customer care) to resolve the issue but nothing happens. Every Times they replied that the problem 100% resolved today but all in vain. Very poor service such a renowned company. Now I will not go with this company and not recommended to anyone.

Dear Team,

I hope this message finds you well. I am writing to express my deep frustration and dissatisfaction with the quality of service and product I have received regarding my Hitachi AC.

I purchased my Hitachi AC three years ago with the expectation of a reliable and long-lasting product. However, my experience over the past one and a half months has been nothing short of a nightmare.

After experiencing issues with my AC, I contacted the service center, and they attempted to repair the cooling coil twice, but to no avail. Now, they are suggesting a replacement of the cooling coil, which would cost me ₹9500. This is absolutely unacceptable.

The fact that the cooling coil, a critical component of the AC system, would need replacement after just three years of normal usage raises serious concerns about the quality and durability of Hitachi products. It feels like a scam to require such frequent and costly replacements, making it financially unfeasible for me to maintain this AC in the long run.

I urge Hitachi to take immediate action to rectify this situation. I request either a full refund for the faulty AC or a replacement unit at no additional cost. Additionally, I implore Hitachi to investigate the quality of its cooling coils and take necessary steps to improve their durability to prevent similar issues for other customers in the future.

I appreciate your prompt attention to this matter and look forward to a swift resolution.

Sincerely
Vivek Rawat

Congratulations...

As per your Interview was conducted in Hitachi Ltd Industry for Dubai location, your first interview round has been qualified for the Positions SENIOR PROJECT MANAGER client's requirements, you have to send scan copies all of your documents and all of these documents are mandatory to send before the technical round. So arrange the documents as soon as possible.

Documents:

1....

Good day,

I had raised complaint about fridge not cooling.

Following problems faced.

1) Technician came back with part after 30- 35 days and my fridge was not working for such a long time.

2) technician came back with old/ repaired part which had its electrical wire plastic brittle. And broken at few places.

3) They had no price list and quoted very high price for this part.

I am writing to express my deep disappointment regarding reoccurring failures of my Hitachi Window AC 1.5 ltr, Model Kaze Plus 5 Star, RAW518KUDZ1 purchased on 15th Mar 2021. I have been your patronized Customer and never bought any other brand except Hitachi in last 3 decades. My 1st AC until the last one has been Hitachi. Not only does all my flats have your machines installed, I have also always recommended Hitachi to my friends and relatives. However, this unit has completely shaken my faith and confidence in your brand.

The machine started malfunctioning just after the purchase and required service intervention and repairs. It has been failing in short intervals which has led me to start doubting its quality. It seems either Hitachi has stopped manufacturing reliable products any longer, else I have been sold a defective unit having an inherent fault.
I have been pouring money on this unit quite frequently, just to keep it functional. I always live with a fear that the system may start malfunctioning anytime. Its not even 6 months that I paid a hefty amount and got the AC repaired that it has again stopped working.

Although there are many cost effective brands available in India however, I have spent almost double the amount and blindly chosen Hitachi each time I needed an AC, due to my immense confidence in your brand. It is disheartening for me to be writing this note and escalating the matter to you as I am now loosing faith due to the unit failing every now and then.
I could never enjoy or be in peace ever since I bought this unit and request the company to intervene and replace the unit so that my trust built over 3 decades is not shattered.
I believe it is essential for Hitachi to uphold its reputation for excellence and ensure that its customers continue to enjoy high-quality products and services.

Deepa Raisinghani
[protected]

I had already registered a complaint for poor handling of my refrigerator issue on this platform yesterday. Today, i received a SMS from Hitachi to call on a given number for resolution. After calling upon, the female not only disconnected, but immediately i received a SMS saying that I had cancelled my request to Hitachi. What kind of cheating is this from HITACHI. They are not listening or solving my problem instead telling me that I, from my side had submitted a cancellation request. I didn't expected such a cheap tactic from such a big and esteemed brand.

My HITACHI REFRIGERATOR bought on in oct 2016 had some issues on 16tg July 2023. I googled to call Hitachi technical team.I dialled the first number that popped up when i typed Hitachi service near me. The person on other sides assured me of getting my fridge fixed and in hours time a technician visited me. He told us that fridge has some cooling issue and gas leakage and change of filter is required. for this, he quoted 5k. When we tried saying this is too much, we will enquire from someone if this is correct pricing, the fellow said, i[censored] get it done by someone else, the warranty on the product will expire, so better get it done by us His words made us believe that he is from team Hitachi. From there on our nightmare begins, every second day the fridge would have issues n after multiple fixing by the guy, he finally came up to say, we can't fix it n we are Hitachi dealers and u need to call Hitachi people . It's then we realised we have been duped. After somehow contacting Hitachi people, they came, clicked pics n videos, only to reveal that some parts were damaged n changes or removed by the previous technician hence company doesn't hold the warranty now. They mailed me a whopping bill of over 40k. I pleaded them this isn't my fault n that they should consider my case as I invested a big amount in their brand just bcoz of their big name. They offered me a discount by saying compressor will be free but I need to pay 18k . To which I had again requested my financial problems. Since then, they had stopped replying to my calls n my mails just go empty. i escalated to level 3 but nothing is being done. I, an ordinary person with limited digital knowledge tried contacting them on Instagram but only false assurance was made. After again connecting to them, they said, a senior technician would visit ...on calling again n again, i was told ur case is in system, u accept the proposal on that mail, then we will proceed. But nothing is happening on my mails . After again some brain racking, i happen to contact them through WhatsApp, i got to know my complaint n request stands CANCELLED. why and how ..God knows... i understand company 's policy that if some other party does something on product, the warranty expires. But my question to company is how a very ordinary person, who is not too much technical or digitally advanced would get to know who is real or fake. After all this almost 2months emotional stress, my fridge still stands unattended n case unsolved. I don't know whom to blame, the company, the Google search engine, the people who control this whole thing where anyone can put their name n number under any brand company name or myself to invest in such a big name by making a hole in my pocket thinking i am allowed to buy good stuff like Hitachi refrigerator. after repeated efforts n after asking so many people, have not received any satisfactory response till now. Really disappointed with the entire system

PCB of AC got malfunctioned second time now, they are saying that they will change the PCB again but I don't think that it gonna stay good at all because I have seen same problem in the same model on consumer complaints websites. I need straight refund for giving me inconvenience in the months of summers and for giving me faulty product.

I have raised 4 request since 29th march'23, details are:
1. 29th march'23: [protected]
2. 14th May'23: [protected]
3. 31st may'23: [protected]
4. 6th July'23: [protected]

Even cooling issue persist in the AC, it goes out of warranty in June'23 and now Service Person is asking for charge of Rs. 8000/-, saying AC is out of warranty.

Sir, My request was far before the warranty lapses,...

I bought the Hitachi Refrigerator thru TataCliq on 16 June 2020.
Model: R-WB480PND2

The fridge worked well for 2 years. Then we moved house in the same city. Now the fridge broke down in two days on 29 Dec 2022.
I was told by the technician that there is power fluctuation and so the PCB broke down. I had to pay Rs. 20, 540 for the replacement. I asked the technician if it is required to install a power stabilizer, but he said not necessary.

On 8th July 2023, the fridge again broke down and same issue. And I called the Hitachi CC and their technician this time repaired the PCB and fixed it on 14 July 2023 for no cost. Now this time I installed a stabilizer.

On 18th July 2023, it again broke down, within 4 days. Again a complaint was lodged (CN[protected]). The technician said the same issue, in spite of the stabilizer, the PCB broke down. Now I am asked to pay Rs. 15, 667 (20% discount offered) to replace the PCB. And this time I asked if there is a warranty for the PCB if I replace it, and the answer is NO.

Dear Sir/Madam,
I want to inform you that our air conditioner isn’t working. On complaint, technician came and told that compressor does not work but the problem has not been resolved yet.Also Company did response to our product.Even after repeated calls, he is just saying that problem will be solved within 24 hours, but nothing has been done so far. I request you to please look into the matter personally because it's been a long time no response came from their side.

We are looking forward to your response. Thank you.

Anurag Singh

Dear Sir/Ma'am,

I am writing to bring to your attention a significant issue I have encountered with my Hitachi air conditioner and the subsequent unsatisfactory service experience I have had with your company.

On 19 APRIL 2021, I purchased a Hitachi AC unit, model number SPLIT AC - 1.5TR HITACHI MERAI 3100S CHAMPION INVERTER - R410A - RSNG318HDEAZ2. The AC unit initially performed well, and I was satisfied with...

I raised service request .xxx0482 a month back because my compress was not working. Agent came after a week and informed that PCB board has issue and since it is in warranty it will be replaced free of cost. After 2 weeks i got a sms saying 'Your call no .xxx0482 is closed in our system'.

I again called the customer care and they asked me to raise new service request and admitted by mistake it was closed. New service request xxx4549 was raised. After two weeks (on July 5th) the service request was closed automatically without my approval.

I called back to the service center, customer care, mailed them multiple times, contacted via twitter... Zero response till now.
I suffered a lot with Hitachi this summer and never ever seen such a service from any company till now.

Hi,

I hope this message finds you well, although I must confess that my current state of mind is far from "well." I am writing to express my extreme frustration and deep disappointment regarding the unresolved issue with my air conditioner, which has been non-functional for the past 1.5 weeks.

To say that this situation has caused me immense inconvenience and discomfort would be an understatement. Despite my repeated attempts to seek assistance and multiple follow-ups with various individuals within your company, I have yet to receive a resolution or even a satisfactory explanation for the delay.

When I initially reported the malfunctioning air conditioner, I had hoped for prompt action and a swift resolution. However, the passage of time has only exacerbated my frustration as the spare part required for the repair remains elusive. I have taken all the necessary steps to cooperate and provide any information or documentation required, yet I feel as if my efforts have been in vain.

The soaring temperatures during these past weeks have made it almost unbearable to spend any time at home. I have suffered through sleepless nights and endured the sweltering heat, all while patiently waiting for a resolution that seems to be slipping further and further away.

It is disheartening to think that a reputable company like yours, which prides itself on providing quality service, has failed to deliver on its promises. I implore you to understand the gravity of this situation and take immediate action to rectify the issue.

At this point, I no longer wish to be placated with empty assurances or vague promises. I demand a clear timeline for the arrival of the required spare part and the subsequent repair of my air conditioner.

I must emphasize that if this matter is not resolved promptly, I will have no choice but to explore alternative options, including seeking legal assistance. I sincerely hope it does not come to that, as I believe in finding mutually beneficial resolutions.

I trust that you will treat this matter with the urgency and seriousness it deserves. I eagerly await your prompt response, providing me with a concrete plan of action and a definitive timeline for the resolution of this issue.

Call Number for Issue Raised - [protected]

Regards

Deepanshu Das
M - [protected]
Address - H.no - 1177, Sector 3, Ballabgarh
Faridabad, Pin - 121004

Sir my window ac freezes ice and cooling is less then the normal. Otherwise working fine. I think it's gass problen.