Hitachi Home & Life Solutions India [HHLI] Customer Care
Hitachi Home & Life Solutions India Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
958
COMPLAINTS

Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India Ltd.

TwitterFacebookLinkedInGoogle+
Address
10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 70 3532 4848
[Customer Care]
up
27
down
24
+91 27 6427 7571
[Head Office]
up
12
down
13
+91 11 2271 7163
[Corp Office]
up
10
down
13
+91 79 3041 4800
[Regd Office]
up
11
down
15
up
3
down
7
up
3
down
8

Fax:
Fax:
+91 79 2640 2024
[Regd Office]

Additional info
Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006

Head Office & Works
Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana 382727 Gujarat
+91 27 6427 7571

Corporate Office
Hitachi Home & Life Solutions (India) Ltd., a Johnson Controls - Hitachi Air Conditioning Company, Shop No. TF 301, 3rd Floor, DMRC Building
New Ashok Nagar Metro Station, New Delhi 110096
View More Information...

Customer satisfaction rating
4%
Complaints
958
Pending
50
Resolved
24
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Hitachi Home & Life Solutions India [HHLI] related photos (73)

Complaints with pictures are more trusted and informative    View all

Hitachi Home & Life Solutions India [HHLI] Customer Care related pictures (73)

Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Sort by:

Hitachi Home & Life Solutions India [HHLI] — Change of new faulty hitachi inverter airconditioner

 prasanta kumar das 001 on Apr 29, 2017
I had purchased a Hitachi AC inverter 1.5 ton KASIKOI5400IRSA518CAEA on 24April2017 in EMI scheme financed from BAJAJ Finance from Raj Electronics Bhubaneswar. After purchasing I was informed about instalation charges.which should have been informed before I could makeup my mind. At last it was agreed for me paying Rs800/- more Thereafter it was installed on 25April, But was not cooling.Then again in the evening same people came but couldnot satisfactory explain its function. On insistence about their identity, they disclosed that they were hired peoples. I requested them to go and send authorised...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Refrigerator

 Vibha Baid on Apr 28, 2017
I am filing this complaint for the second time against the service center and the coordinator of hittachi company of Jaipur for not responding inspit of calling and complaining them sooo many times. I purchased a 4 door refrigerator worth more then a lac in September 2015. The door lock broke last month...we are waiting for that part but d coordinator Mr Akash says that they can't provide us that perticular part as they haven't received such requirement of that part. And now he just simply doesn't receive our call . It's as simple for them ...I am really can't find the way out ...ice formation in...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [HHLI] — Defective fan unit 1.5 t split ac SR 170410706710

 madhukarkuls on Apr 25, 2017
I bought a split ac less than two years.in less than one yr it's external unit fan broke down. It was reluctantly replaced by the company rep. However again on 16 apr 17 the external unit of ac started making abnormal sound.. I lodged a complaint and a rep paid a visit on 17 apr 17. He initially told me that the fan motor was defective and it will need to be replaced. On our further probing he said that the fan had broken down from the shaft hole and it will have to be replaced. He took rs 600 advance and went off. After that there was no response from the company for 5 days. After that i called...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — AC

 Arushi Gujral Bhalla on Apr 25, 2017
We have complained for non working ac on april 22, 2017. It has been 3 days and we have had no response from hitachi. Previously too we had complained and our complain went unanswered.

Dear sir,

We had purchased 4 split ac s from you last year.

We renewed and took amc for all four ac s this year.

Despite repeated reminders regarding breakdown of one of our aircons we still have an unanswered call and the ac is not in working condition.

All we are told it will be attended within 48 hours by a call centre.

Neither...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Split Inverter AC

 RNegi1984 on Apr 24, 2017
Hi Team,

My experience is going bad day by day with my first Hitachi equipment Inverter AC bought in Aug 2015.
This equipment took 20 days for installation. At that time many parts were damaged and replaced. Even few were not even installed.
First season it was ok but starting of new season April2016 it again stopped working. We got to know due to a missing part the squirrel has damaged the wires. We got that sorted out and took an AMC of approx 7000 Rs.
This season I got the AC serviced in March 2017. When we tried to use the AC it was again not working.
Complaint comments  Read comments [1]Complaint category Utility Services

Hitachi Home & Life Solutions India [HHLI] — 4 star split ac complaint

 Chintu J Shah on Apr 22, 2017
Customer name : chintu jashvantlal shah
Purchase date : 23-02-2017
Hitachi 4star 1.5 ton split ac
Mobile : 9879430285
Sir,

I have purchased hitachi 4 star ac from shakti electronics ahmedabad vide bill no.43416 dtd.23-02-2017 which was installed on 26-02-2017.
Sir i have complaint regarding cooling from very first day. I have never satisfied till today.
After installation i am not satisfied for cooling i have made complaint, then after your service center person mr. Uvesh (M) 8733056887 come at site and without doing any technical work said...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [HHLI] — Reg- No service for Hitachi Split AC even after registering complaint

 dpknras on Apr 21, 2017
I bought a Hitachi split ac in July 2016 and the first service request I placed few months back and I was assured that my request would be attended by Hitachi technician within 48 hours but it was completed after 1 week and the technician only cleaned the filter and went back whereas I told him to check and clean full AC but he did not care and went. Again I placed the Service request almost 2 weeks back vide No- 17040800899 and requested Hitachi customer service that AC is smelling bad and from outdoor & indoor unit water was dipping out, again the same reply came from Hitachi customer care executive...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — PCB faulty

 sohil agarawal on Apr 20, 2017
I also have same issue, I bought AC last year, just 5 days after 1 years warranty completion, pcb got fault, hitachi service person is asking to replace it, and costing 3500 for pcb, please suggest can I ask for service from local vendor, as I read people are complaining pcb gets faulty frequently, I have done a bad choice of purchasing hitachi AC....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Hitachi 1.5 ton split ac is not cooling

 Prince0894@gmail.com on Apr 20, 2017
My split A C was faulty on 13 april and i lodge the complaint on same day. The complaint no. is 17041400017. But no one attended my complaint then i again lodge complaint on 16 april 2017, complaint no is 17041602130 . i lodge reminder daily on 98994 89586 this mobile number of hitachi serviceman but no body attended the complaint . Due to this I & my family facing a lot of problem of HOT WEATHER . Now from today my phone call not attended by customer care executive. I think, I am wrong to buy a Hitachi product. If my complaint is not attended then I think for Consumer Court.i will file a court...
Complaint comments  Read comments [1]Complaint category Other

Hitachi Air Conditioner — Air conditioner water leakage gas leakage earthing problem

 jyoti123456 on Apr 19, 2017
We purchased a/c brand - hitachi. Model no - rau518avd. Capacity-1.5 t., from vijay sales chandkheda, ahmedabad on 31-03-2017

The installation has been done by the hitachi itself on dt - 05-04-2017 very odd timing 9:30 pm, but we faced some water leakage issue with the a/c due to improper installation. We informed to hitachi many times but we got very poor response from their side then we informed vijay sales chandkheda again they came in action after 2-3 days of complaint for which we faced lots of trouble and that water leakage damaged our wooden flooring completely.
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — HITACHI window summer tm model is not functioning properly

 Juhi Nitin Arora on Apr 19, 2017
! We recently bought a hitachi window a/c 1.5 ton rat518hud to be specific we bought it on 7th april 2017. We got it installed on 16th april 2017 (Sunday). Right after the installation the a/c was not working properly. We called to customer care they sent a technician. Technician said that one of a part of a/c has to be replaced as its defective. We asked to replace our a/c as its defective by default but the technician gave us a fantastic reply as he said to replace it you have to talk to hitachi company. We called customer care again and lodged a complaint and they said one of our another technician...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Rav518erd 1.5t window air conditioner

 SureshSA on Apr 18, 2017
I had bought 3 nos rav518erd window airconditioners in aug 2011.
One of the units displayed e9 error message recently and i registered a service call with hitachi service center.

Their engineer diagnosed the problem as defective dc motor which required replacement. Their estimate for the part and service was rs 10, 500!!!

I am shocked at the extortionate charges that hitachi levies for their after sales service, which on top of the premium pricing for their products, makes the cost of ownership very high.

All oems must be compelled to sell and...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Refrigerator

 Vibha Baid on Apr 17, 2017
I have purchased Hitachi refrigerator- freezer R w 720fpnd1x which has 4 doors in September '15. Last month on 24th of March 2017 the locking system of one of the door broke. Same day we registered a complain regarding the same. Engineer visited after 3 days told us that it need be replace but on chargeable bases as it's not covered in warranty. We agreed to him. But since then after reminding every day we are getting messages like your work is been done and it got cancelled due to denial of payment etc. But that's not the case. Our complain numbers are 17033011196
17041305820. This forum...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Hitachi ACs

 Pr_anjul on Apr 17, 2017
I had bought 2 Hitachi AC (1.2 & 1.5 ton) from Tata Croma, Bangalore on 5th April 2016. Initially both damaged pieces were delivered. Then after so much arguments they replaced both the ACs. After that, issues started with both the AC. One AC gets started automatically & other AC doesn't work with remote. I filed more than 50 complaints in last one year & called-up customer care more than 200 times. Every time I got response that "ticket has been raised & it will be sorted out.". Many times tickets was closed without even calling me. Some times, tickets were closed saying that "customer was not...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [HHLI] — Hitachi inverter ac complaint 17032402616 not attended more than 21 days

 Chandan Datta Noida on Apr 14, 2017
Kind attention: mr satish mair/ rajesh nagari / vishal marar
Mr kojin nakakita, md / mr kojin nakakita, ceo service

I have logged a complain no 17032402616 on 24 th march 2017 as my hitachi inverter ac is not cooling. Since then, it has been 21 days that my ac problem has not been resolved even after repeated follow up with call centre and sec 65 noida hitachi aervice centre.
Please note that i have amc contract for my ac

After repeated follow up, someone from sec 65 noida service centre turned up on 10 th april and after inspection, informed me that...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [HHLI] — Hitachi ac 1.5 acf 3200i in (rau318eweas

 ramaranjanpadhi on Apr 14, 2017
I have purchased the above ac from bharat electronics on 22/04/2016. After purchasing the ac is not functioning properly for which i am raising complain more than 20 times the engineer comming and every time replaceing one one part and in last month the engineer replaced all the pcb and remote and told if the problem remains then you contact with the company because there is nothing to replace more. After repairing the problem as it is . Further i have booked complain on 10/4/17 but no engineer came and closed the call. I therefore request to replace the defective a c product. My warrenty is going...
Complaint comments  Read comments Complaint category House, Apartment Rental

Hitachi Home & Life Solutions India [HHLI] — Service under amc of split ac

 Sudhir K Bhatia on Apr 13, 2017
We have paid Rs.3182. on 22nd march2017 for Comprehensive AMC service of our Spilt AC installed at our house A-1/12, rana Pratap bagh, DELHI-110007.
We have lodged a service rtequest atleast five times but no one has vsiited so far.
Please arrange to send tecnician to provide amce services or refund our money.

Awaiting response
S K BHATIA
A-1/12, rana Pratap Bagh,
DELHI-110007
Mob. 9810038361...
Complaint comments  Read comments [1]Complaint category Appliances

Hitachi Home & Life Solutions India [HHLI] — Service/defect complaint not attended in the warranty period

 deepak palta on Apr 12, 2017
Complaint for service/defect in window ac was lodged on the customer support no. 01135324848 and the complaint no. was allotted as 17033008214 dated 30.03.2017. The same was not attended till date inspite of many verbal communication on customer no. dated 04/04/2017 and 11/04/2017 and after lapse of 12 days. It is also pertinent to mention that my window ac is under warranty of 1 year and the company is committed for 3 free services in the warranty period as per the company policy. But till date not even the single service of my AC has been done by the company. My warranty period is about to expire...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — No Cooling from Split AC

 Chinniajay on Apr 11, 2017
I bought Hitachi 1.5 Ton Split AC in 2015.It works fine in the first year and from the second year we faced the cooling issues. At that time we reported the problem to customer care people and they resolved the issue temporerly by collecting 3000 rupees for filling gas and visiting charges. After 4 days again the smae problem started and we tried our best to reach out your customer care but no response .Finally i got frustrated and stopped rea out your guys.
On 28th March 2017 we registered a complaint regarding the AC is not cooling with the above SR #:17032810186. On the next day morning...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [HHLI] — Unprofessional conduct in delivering Hitachi refrigerator

 Ushashi Kundu Majumdar on Apr 11, 2017
I booked for a Hitachi refrigerator with model number- WB550PND2(510 ltr) on 29th March from Ezone, Bhawanipur, Kolkata and they have told that it will be delivered by 4th April but till today, 11th March the product has not yet been delivered.
Is this a professional conduct that Hitachi gives where there is no commitment. I claim compensation for the same as I don't yet have the confirmation when ultimately the product will get delivered.
Please look into the issue as I am also going to escalate this to higher level.

Regards,
Ushashi Majumdar Kundu...
Complaint comments  Read comments Complaint category Refrigerators

Recently Discussed

(1 minutes ago)
Reliance Communications
Legal notice for 9382538893
(1 minutes ago)
TVS Tyres
Rear tyre gets 2 cracks
(5 minutes ago)
Inox Leisure / Inoxmovies.com
Regarding not getting same noof tickets as i booked 444965
(9 minutes ago)
Whirlpool India
Malpractice adopted by whirlpool
(10 minutes ago)
BookMyShow
Amount deducted but ticket not confirm

Featured Complaints

www.bdomains.com