Hitachi Home & Life Solutions India [HHLI] Customer Care
Hitachi Home & Life Solutions India Ltd.
Customer satisfaction rating: 30%
Submit a Complaint
1114
COMPLAINTS

Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India Ltd.

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Address
10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 70 3532 4848  [Customer Care]
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+91 27 6427 7571  [Head Office]
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+91 79 3041 4800  [Regd Office]
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+91 1​2 2717 1159  [Corp Office]
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+91 11 2271 7163  [Corp Office]
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+91 11​ 2271 7161  [Corp Office]
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Fax:
Fax:
+91 79 2640 2024  [Regd Office]

Additional info
Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006

Head Office & Works
Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana 382727 Gujarat
+91 27 6427 7571

Corporate Office
Hitachi Home & Life Solutions (India) Ltd., a Johnson Controls - Hitachi Air Conditioning Company, Shop No. TF 301, 3rd Floor, DMRC Building
New Ashok Nagar Metro Station, New Delhi 110096
View More Information...

Customer satisfaction rating
30%
Complaints
1114
Pending
0
Resolved
331
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Hitachi Home & Life Solutions India [HHLI] related photos (117)

Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

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Hitachi Home & Life Solutions India [Hhli] — pcb problem

 Maluprabu on Sep 13, 2019
2 years ago, my hitachi split ac 1.5 ton was not coling properly, we called technician they said, the problem lies in pcb, since machine is under amc they changed the pcb @no cost.. Now again pcb problem due to gas leak. Now i came to know that pcb which they replaced was not a new one, its already reworked pcb.. Now i paid nearly 4k.. Amc is waste.. Dont put amc, they are cheating customers for the sake of money.. Dont get fooled. I need a valid reason for this.. Y u changed the old reworked pcb....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — a/c not working properly and they are not taking any action

 nitij on Sep 12, 2019
My a/c is not cooling for last more than a month. I raised complain on 8th aug 2019. But till date no action has been initiated from them. A/c is under warrranty. Summers have passed and a/c is not working even today. They just say sorry for the inconvenience caused every day. My complain no. [protected]. I have already tried all the possible avenues to draw their attention but they probably have worst service network possible.
They have wasted my entire summer that too after spending 40000 on their # product....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — complaint of quality & service hitachi split ac

 BMishra92659190 on Sep 11, 2019
I have purchased 1 ton split ac (Esfg311hcea - ac i/d gt[protected], ac o/d gt[protected], ac/wm/ref/cooler gt[protected]) vide inv. Now1924/1920/03411, from great eastern trading co, baguihati branch, kolkata-700059), on 26/5/19 & got it installed on 30/5/2019. Issue started on 2/8/19 when i found the ac is not cooling. Complaint lodged on 4/8/19 & received the service on 9/8/19. Refill of gas done. Again found outdoor fan is not functioning & ac is getting switched off automatically. Complaint lodged on 9/9/19. Person came & told motor is not working & he will come with his senior. 10/9/19...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — refrigerator

 sirma on Sep 6, 2019
We are very disappointed with the service for our refrigerator (415 litres) in delhi. The service center people are coming and are not able to find the fault. It is nearly 2 months and we are very worried to buy this refrigerator 2 years back.

Please note that i have 4 ac's all hitachi. So i am very surprised why the quality is so bad for refrigerator. For last 10 days we are waiting for the sensor to be delivered and yet not sure whether this will resolve the problem.

Please help us.
Anoop
Mobile [protected]
Email: [protected]@yahoo.com...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — ac dead since 2 months - complaint number: 19071207334

 Vishakha Hegishte on Sep 5, 2019
I had logged a complain with hitachi dated 12th july 2019 stating my device is dead and not working and the led light blinks 7-8times. The technician said that the pcb & motar needs to be replaced, for which he has raised a request. Today is 5th of september, almost 2 months from the 1st day of logging complain and my ac is still dead. I have sent n number of emails & calls to the service centre guys and the answer that i get we dont know the status of the order and dont know when the part will arrive. Previously i was told that the waregouse has caught fire.. I understood their situation, but now...
Complaint comments  Read comments [1]Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — window ac evaporator coil damage

 Anu831 on Sep 5, 2019
I have raised a request/complaint on 28/08/2019 for my window ac. A technician visited on 29/08/2019 and found that the evaporated coil has damaged and needs to be replaced. It has been more than a weak now but the coil has not yet installed. There is no update after several follow ups with hitachi call centre executives and service centre manager.
Everytime i call them they only say wait for some more days. I bought hitachi product because of its good name in the market but i must say post sale service is very poor. I have also escalated this issue to their management (Mr. Vishal marar,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi inverter ac

 Shivant Gupta on Sep 5, 2019
My two hitachi inverter 1.5 tonnes ac’s are registered.18 days ago a technician visited me and checked the parts which were not working. There was two parts not working from each of the ac, i. E, four parts in totality. The technician told me that the parts would be bought under one week and it would be fixed. Till now i have not received any reminder of the parts and even 25 days have passed. I have contacted hitachi customer care more than 10 times to get reminder about the parts missing. I would request you to escalate this issue and serve this matter with high priority. So therefore without...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — breakdown of hitachi refrigerator r-s31nvnd (3 door 366 lts) not serviced for 2 years and above

 a4rocks on Aug 22, 2019
My hitachi refrigerator model number r-s31nvnd (3 door 366 lts) with case number [protected] is being worked upon currently. I had to raise another case because my fridge has been working intermittently for more than the last 2 years and everytime someone used to come, they used to do something, say additional parts were required, and then not follow up with the service.

And the refrigerator used to breakdown everytime the air temperature used to go up or lots of stuff was being put in the fridge.

The current executive working on my fridge with case number [protected]...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Service — motor servicing

 harpriya sharma on Aug 22, 2019
I am from guwahati. My a/c compressor is damge from 3 months. I have ordered the part nearby 3 months ago, till now my parts are not available. I really didn't liked the service of hitachi products. Hitachi employees are also very carless. They dont respond me nicely, whenever i cal they says today your service man will come, but they didn't vist once also....
Complaint comments  Read comments Complaint category Products & Services

Hitachi Home & Life Solutions India [Hhli] — hitachi ac not working : 2 months over to change the ac defected pcb part

 amit2209 on Aug 15, 2019
This is regarding below call number. I have booked the call with a complain for ac not working. It is almost two months over but still the issue is not solved.

We call the technician and he is mentioning that part is still not available. Request you to look into this matter to available the part as early as possible or replace the ac unit.

We have bought hitachi brand ac and premium kashikoi series. We can not not accept two months delayed service from hitachi.

Call no : [protected]
Name tanaya majumder
Model : kashikoi 5400i - 1.5 tr...
Complaint comments  Read comments [1]Complaint category Appliances

Hitachi — a. m. c complaint hitachi window ac 1.5 [Resolved]

 navpreet100 on Jul 28, 2019
I have been complenting more than two months to your hitachi customer care toll free service that i want to make a. M. C of my hitachi window ac 1.5. But till today nobody person came to me and did not call me to make amc of my air conditioner and my problem/complaint is staying as it is yet. Beside this i also did mail to their hitachi email address. But no action taken on my complaint. Again this mail you to take this serious and solve my amc complaint any how today. Else there will be your personal responsibility in this matter. Thanks. Mobile [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — customer service is not given yet.. [Resolved]

 Priya Pant on Jul 23, 2019
I purchased a refrigerator 2 days back from lotus and they said you cannot open a fridge without the hitachi executive who will give demo and then you can open..

Till this time of writing a complaint, no hitachi executives has yet not came.
This is a sick attitude of hitachi and poor customer service.

We have been suffering since 2 days and no solution has been done

I want to return the fridge and does not wish to keep it and want a full refund of my hard earned money...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi ac bought 2 months back [Resolved]

 Meezu on Jul 23, 2019
Its been 2 months, i have bought hitchi ac..
It was a defected piece and within 1 month, one of its part got damaged.
Now when we have registered our complainent, no body replacing that product, neither they are repairing that.
When we called to customer care, they are also disconnecting our call.
15 days back, an engineer was also assigned and he is also not picking up my calls.
I want to escalate this issue asap.
Thanks...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — ac [Resolved]

 debad on Jul 22, 2019
I would like to inform you that i had purchased an inverter ac of hitachi - split ac - 1.5tr hitachi kashikoi 300i inverter - r410a - rau019ivea

The ac was not cooling properly and even dropping the temperature to 16 -17 ° c was not working. Accordingly, i registered a complaint in the web call registration form of hitachi portal with breakdown request -[protected]. The complaint was booked on[protected] and it is almost two months but my ac has not been repaired. I am very sorry to inform you that such a pathetic service of hitachi was not expected....
Complaint comments  Read comments [1]Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi split ac | not working | worst service experience | no response [Resolved]

 77vips on Jul 12, 2019
Hi,

Really bad experience with Hitachi team and product. Definitely, I will never recommend your's product to anyone else.

Billing Name: Vipin Sahu
Registered mobile number: [protected]
Split AC: Still in warranty period

I am facing an issue with my AC from the last couple month. It is really frustrating for me to call every day to Hitachi customer care and explain the same thing to every call. There is no followup from the Hitachi team and no one taking the responsibility to resolve my issue.

This is my last hope and mail...
Complaint comments  Read comments Complaint category Other

Hitachi Home & Life Solutions India [Hhli] — ac first time installation [Resolved]

 vvh697 on Jul 2, 2019
I bought a new hitachi 1, 5 ton inverter ac. I got a call on 1st july that a service person would come to my home on the same day. As i was in office i requested him to send the person on 2nd july around 10 am. I got a message with technicians number and name as sesumani. S. I just want to get the confirmation that he would be visiting my home on 2nd july. But he did not pick my phone. I could not take leaves and wait for him at my home expecting him to come on one fine day. You # can not even pick my phone and tell me when you would be coming. I will teach you a lesson for your rude behavior. I...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — new ac purchased but faulty product delivery [Resolved]

 greatsunilnigam on Jun 30, 2019
Dear Hitachi,

I am getting frustrated to purchased this Hitachi brand New AC. It gave complaint from start date of delivery to end of the warranty. Complaint/Issue detail Sheet as following:-
Hitachi New AC Purcahsed but Faulty AC provided & Repairing History
S.No. Complaint/Issue Complaint Date. Resolved. Complaint No.
1 Wrong Tag Box Deliver with AC Unit 26/06/18. 29/06/18. Paytm Customer Care
2 Return Requested generated to Paytm Due to Delay/Worst AC installation 01/07/18. 13/07/18. Paytm Customer Care
3 First No Cooling & Wrong...
Complaint comments  Read comments [1]Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — dc inverter pcb unit problem [Resolved]

 vbakshi3 on Jun 29, 2019
I have purchased dc inverter through hitachi in 04th june 2018, this year (16th june 19) outdoor unit pcb has not been working and engineer (Ravindra pratap) visited our house and confirm us the same and told us this is part is not readily available with us and it will take 7 to 10 days. Now it is 15 days is over but noboday even customer care is not give response to us. This is pcb unit is covered under five years warranty and this has been confirmed by engineer as well. Complaint number is [protected] dated 16/6/19....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — extremely poor service and an extremely dissatisfied customer [Resolved]

 Pradeep Saha on Jun 24, 2019
With an utter frustration i am writing this email rather i would be very specific that hitachi sales after service response had made us so frustrated that i am bound to write this email. The details of ac is mentioned below, we use to renew the amc of ac every year on time expecting that whenever there will be an issue with the ac we will get a prompt service. Now forget about receiving service, we had registered a complaint of ac non functioning on 17th june and till 19th june there was no engineer visited and after making multiple calls to the customer care on 20th afternoon an engineer visited,...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — service center not receiving complaint [Resolved]

 eashish93 on Jun 22, 2019
My Job no- [protected] has not been received since 11 days which I booked on 11th may 2019. Also the guy from service center which is near my home once came to my home with local brand compressor and broke my window AC. They are also not replacing my compressor with new one and charging high transportation fees and gas charging as your warranty for compressor states that transportation will be applied only if its out of municipal corporation and the because the compressor is faulty, gas must be filled free of charge with he replaced compressor. So please resolve this as soon as possible....
Complaint comments  Read comments Complaint category Electronics & Appliances

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