Hitachi Home & Life Solutions India [HHLI] Customer Care
Hitachi Home & Life Solutions India Ltd.
Customer satisfaction rating: 11%
Submit a Complaint
1025
COMPLAINTS

Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India Ltd.

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Address
10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 70 3532 4848
[Customer Care]
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30
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32
+91 27 6427 7571
[Head Office]
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16
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18
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4
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8
+91 79 3041 4800
[Regd Office]
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16
+91 11 2271 7163
[Corp Office]
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10
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15
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4
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10

Fax:
Fax:
+91 79 2640 2024
[Regd Office]

Additional info
Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006

Head Office & Works
Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana 382727 Gujarat
+91 27 6427 7571

Corporate Office
Hitachi Home & Life Solutions (India) Ltd., a Johnson Controls - Hitachi Air Conditioning Company, Shop No. TF 301, 3rd Floor, DMRC Building
New Ashok Nagar Metro Station, New Delhi 110096
View More Information...

Customer satisfaction rating
11%
Complaints
1025
Pending
12
Resolved
104
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Hitachi Home & Life Solutions India [HHLI] related photos (81)

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Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

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Hitachi Home & Life Solutions India [Hhli] — breadkdown complaint pending since 18th june 2017 : hitachi split ac model rau318awd/2016

 ajay_mssl on Jul 18, 2017
Dear sir

Please support in fixing problem for my split ac model rau318awd/2016 - which is under break down for more than 1 month

(1) call no 17061801364 — person visited — collected rs 500 (As out of warranty) — call closed without fixing problem
(2) call no 17062501051 — person visited — call closed (In closure report mentioned that i do not want to pay for spare — which is not correct) — in fact person promised that spares will be arranged & will come to fix — in fact he left ac indoor unit in all open condition and all parts ket seprate —...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — Service is not provided - poor service

 Sumit266 on Jul 14, 2017
I have purchased hitachi windows ac in last month and handset stopped working, i have logged a service request # 17070104242. Engineer visited next day and asked me for handset replacement.

But after that i am doing continuous follow up and escalate to all levels but there is not any response very poor service.

Seeking help to get this resolved....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — Case # 2660610 - ongoing delay in replacement of a hitachi lcd since 5th june

 Tanu Saxena on Jul 13, 2017
This is to inform that i bought a hitachi led tv in the month of feb 2017 which started malfunctioning in the month of june so the case was filed on 5th june. After so many follow ups, the service team informed about the issue being with panel so they assured to replace the panel within a week and since then i am waiting for someone to resolve my issue.
They sent a technician named laxman (9711015965) on june 7 to check the tv who checked the panel and after that when my brother nitin saxena followed up, they asked him to send the pictures of the bill at snowpoint2002@gmail.com and then disappeared....
Complaint comments  Read comments [1]Complaint category TVs

Hitachi Home & Life Solutions India [Hhli] — Hitachi window ac rav 518 hud 1.5 ton

 Manish Rauthan on Jul 11, 2017
1. I had bought a hitachi window ac rav 518 hud 1.5 ton on 14 may 2017 from sham lal krishan lal, sadar bazaar, delhi cantt. I had made my decision to buy the product from hitachi since i had heard about the quality of their products although they are on the costlier side. However the hitachi window ac has not been working properly since day 1, with low cooling and frost forming on the coolant coils, which has caused great harassment to me. Since then seven complaints have been lodged with your complaint cell online about the low cooling and frost forming on the front cooling coil. Reps have come...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — Hitachi 1.5 ton split ac hitachi frequent pcb card faulty

 subhash Kumar RAJ on Jul 10, 2017
I bought hitachi split ac - 1.5tr hitachi waza 3200i inverter - r410a - rsd318eaea in june 2017. I have purchased this ac from
Big bazaar, gip, noida. Since then it has not been functioning properly. Soon after one week from the date of purchase, it stopped working. After complaining till more than 7 days, it was detected that pcb card is faulty. Finally it was replaced with another one. It worked well till 15-20 days. Then it again stopped working and is having the same problem which i had faced earlier. I am constantly complaining to harish gupta, head of the shine bagh branch, new delhi,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — Poor customer service by hitachi.

 Puneet Khosla on Jul 10, 2017
I recently bought a hitachi window a/c from vijay sales who said that rs. 500 would be installation charges where the hitachi company person would do the installation + fill up gaps in the window.

Now hitachi people are charging rs. 550 for installation and additional money to fill the gaps and are refusing to give a bill. When we are calling vijay sales, central market, lajpat nagar, delhi, they are not picking up the phones or the phones are all busy.

Hitachi customer care is refusing to help, even though i said that its a dispute between the company and dealer,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — Window ac

 Esha Chawla on Jul 10, 2017
Its been 5 months, i putting my complain in hitachi customer care.
They send the executive 10 days after complaint. Take our ac for minimum a week, come back n put it.
Next day its the same. They dont know what is the problem nor they know how to rectify.
We are really annoyed n dont know what to do.
Hitachi not heping us out.
Regards
Kapil chawla
9818800895
9818800238...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — Air conditioner

 deepaksaun on Jul 7, 2017
My hitachi ac stopped working just in a month of buying on june 23. I immediately logged a complaint with their customer support. Complaint no. Is 17062307023. Since then they are continuously saying they will repair it soon. After much arguments their technician visited on june 28. 5 days after complaint registration. He took one controller card with him to repair. After that nothing happened till july 4, when suddenly it was announced that the card was not faulty, another part is. And they have took away another card with them. Again they are saying same thing. It was taken with a promise to return...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — Window AC

 Arushi Bansal on Jul 6, 2017
Hi Team,

This is the fourth time I am contacting you for the same issue. In my last Email I mentioned that your executive promised to come to my house to fill leaked gas in the window AC. After making several calls to the customer, an executive visited and filled the GAS on Monday.

The Ac just worked for 1 day and again it is the same. There is no cooling at all.

I am so dam fed up with this product and your customer care. I have made another complaint today (Complaint num 17070603956) and this time I need this AC to be replaced ASAP.

I...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — Air conditioner

 Jayaraman AM on Jul 4, 2017
I purchased Hitachi Airconditioner 1.5 ton split ac, inverter type on 28/03/2017. from the day of purchase I have been facing several problems related to product and services.

below are the complaints made during last 2 months.
17070305733
17062901771
17060509906
17052001940
17042801459

the local service centre never attends call in timer and also never keep-up their commitment on appointment time. the unit remote was defective during sales and replaced thereafter. still the replaced one getting ON intermittently on its own. the...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — A.C was not working.

 Suvajit Rana Sural on Jul 1, 2017
Sir,
My Hitachi 1.5 ton A.C(Air Conditioner)was not working from 3rd June 2017.Complain no is 17060301831.The Mechanic from Hitachi was came on 05/06/2017 & He told that"The internal fuse of A.C is damage so it is replaced by company because it is under warranty period".Still the problem is not solved.I purchased it from Great Eastern, Kazipara, 290 G.T Road, Howrah-711102.
Kindly you grant this problem as soon as possible....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — 1.5 Ton Split AC

 s_shekhar7 on Jun 29, 2017
I bought new Hitachi 1.5 TON Split AC from Vijay Sales, Indirapuram, Ghaziabad on Sunday, 18th June 2017. The AC was installed on Thursday 22nd June, 2017. Just 2 days after installation, AC started giving loud NOISE in the outside Unit. A complaint was lodged on Sunday 25th June vide SR No.: 17062502215. After repeated reminder technician came for repair on wednesday, 28th June at 2:30pm. He inspected the AC but had no clue on why Noise is coming. Finally he made excuse that he is not carrying all his instruments and other parts so he will again come tomorrow. I'm very sure he will not come tomorrow.
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — 1 ac breakdown at purulia district hospital, from last 3 months

 dchak1982 on Jun 29, 2017
Complain no: 17060603247 / 17060603249 / 17060603400

we regret to say that very very poor service from johnson and control service centre, . whether we given Semi AMC of the machine, but one of AC at PURULIA DH still breakdown from last 2 and half months, which is really pathetic.
the machine is still not working for only leakage and replacement of Motor. Continually contact with area assistant mgr Mr. Subha Das, but receive only assurance not to do the work. Also give false quotation of 10, 000/- for rectification of leakage only after changing of whole copper pipe line.After...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — Hitachi is not able to fix the breakdown issue of my ac from past 2 months.

 k2cusat on Jun 28, 2017
I have been facing the breakdown of the ac from past 2 months. The technician comes every time and without completely monitoring the issue they leave. Every time they say that some part is needed to change and after that i have to wait for 10 days minimum. After replacing the parts also the problem persists. Now the current complaint 17062207134 is opened from 22nd june and the technician informed that he needs to change the motherboard and check also for that he has place the request for the motherboard. Till date he has not came to me with the spare parts. Is this how hitachi use to torture its...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — Air conditioner [Resolved]

 shweta pratap on Jun 27, 2017
Hi
I have purchased a split 1.5 ton ac from hitachi ras318iwd (3star) from vijay sales on 10 th june 2017 from gurgaon

After the purchase the installation took 7 days and got installed on 17th june where as tat claimed by hitachi is 48 hours.
Anyways, the engineer from hiitachi 3rd party agency vr aircon engineers, gurgaon took pain to visit my place to get this ac installed. They didnt took pain to take me through the its features etc. (No worries i managed to learn on my own)

It was just 4 days i enjoyed the cool air, a surprise was waiting for me....
Complaint comments  Read comments Complaint category Appliances

Hitachi — Hitachi air conditioner-the worst service providers

 Deepak874 on Jun 27, 2017
Worst services ever seen. I have taken 3 ac's from hitachi and i was promised free installation on it. After purchase someone from service team called me for the installation and said it will be chargeable. I have send them the invoice stating free installation on which they said we cannot help you talk to showroom people from where you bought them. What a pathetic after sale service. Its been almost a week ac's are lying and no one is helping me. Neither i am getting resolutions from hitachi customer care. Go for any brand except hitachi as its a nightmare buying anything of this brand. Worst after...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — Climate aircon services, molarband extn., badarpur not able to identify/correct the problem

 sagar243 on Jun 24, 2017
I have a window ac - 1.5tr hitachi kaze standard - raw318ksd which was bought in year june 2012.
Ac was working fine until april 2017 when we started having problems with cooling of ac, service request was opened and service executive named firoz visited the premises and said that the problem is with the capacitor of the ac and replaced the capacitor and took rs 750/- for capacitor and visiting charges as rs 400/- (Dated 14/4/2017).

Again, after couple of weeks, same problem was identified and again one of the executive visited our premises and said that the there is no problem,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — Refrigerator

 Vandy007 on Jun 19, 2017
Been almost 2 weeks our just 1 year old shiny hitachi refrigrator has broken down. This the second time issue in just one year okd fridge. Tired of calling hitachi customer care - absolutely of no use. Just same answer everytime, no one visits u ever. Frustrated to core, regretting decision to buy hitachi. How can someone stay even for single day without eefrigartor in such summer...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — Problem in 3 door fridge

 Harryanju on Jun 16, 2017
My complaint for 3 door fridge pending since 1st june. The service people managing faridabad area are the worst people, the service head mr tarun and service guy manoj kumar are bluffing us from last 17 days. They must be sacked from their job for not performing their duties. Do you realize what it means without fridge in this heat.

Buying hitachi product is the biggest worst decision. Never ever buy hitachi....
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — Break down request 17011803608 for rauo 14 hpd pending since january, 2017

 Kishorkumar Ochhavlal Shah on Jun 14, 2017
I would like to bring to your notice that i registered break down of my split ac, model rauo 14 hpd, on 17th january, 2017 through web portal. Since then my complaint/request is unresolved.
Against my complaint, local franchisee deputed service technician twice in the month of january, 2017 to diagnose the problem and to trace the error code. Later i was offered quotation for required spares namely pcb & smps. While discussing with area manager & service technician, they confirmed that dc motor within the ac is fault free. Since quotation of spares found on higher side, i requested area...
Complaint comments  Read comments Complaint category Products & Services

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