Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I had already registered a complaint for poor handling of my refrigerator issue on this platform yesterday. Today, i received a SMS from Hitachi to call on a given number for resolution. After calling upon, the female not only disconnected, but immediately i received a SMS saying that I had cancelled my request to Hitachi. What kind of cheating is this from HITACHI. They are not listening or solving my problem instead telling me that I, from my side had submitted a cancellation request. I didn't expected such a cheap tactic from such a big and esteemed brand.

My HITACHI REFRIGERATOR bought on in oct 2016 had some issues on 16tg July 2023. I googled to call Hitachi technical team.I dialled the first number that popped up when i typed Hitachi service near me. The person on other sides assured me of getting my fridge fixed and in hours time a technician visited me. He told us that fridge has some cooling issue and gas leakage and change of filter is required. for this, he quoted 5k. When we tried...

PCB of AC got malfunctioned second time now, they are saying that they will change the PCB again but I don't think that it gonna stay good at all because I have seen same problem in the same model on consumer complaints websites. I need straight refund for giving me inconvenience in the months of summers and for giving me faulty product.

I have raised 4 request since 29th march'23, details are:
1. 29th march'23: [protected]
2. 14th May'23: [protected]
3. 31st may'23: [protected]
4. 6th July'23: [protected]

Even cooling issue persist in the AC, it goes out of warranty in June'23 and now Service Person is asking for charge of Rs. 8000/-, saying AC is out of warranty.

Sir, My request was far before the warranty lapses, but due to the sluggish service, person call, that I am coming and not appear and then I got a message, customer not approachable and complaint closed.

Dear Sir,

As problem starts in warranty period and resolution delayed due to Hitachi Service team, my AC should be repaired considering under warranty.

Please help.

Details of AC: SPLIT AC - 1.5TR CLASS HITACHI MERAI 3100S INVERTER - R410A - RSD317HBEA
SR No. SE18DE40924

Thanks & Regards
Shashank
[protected]
[protected]

Thanks & Regards
Shashank

I bought the Hitachi Refrigerator thru TataCliq on 16 June 2020.
Model: R-WB480PND2

The fridge worked well for 2 years. Then we moved house in the same city. Now the fridge broke down in two days on 29 Dec 2022.
I was told by the technician that there is power fluctuation and so the PCB broke down. I had to pay Rs. 20, 540 for the replacement. I asked the technician if it is required to install a power stabilizer,...

Dear Sir/Madam,
I want to inform you that our air conditioner isn’t working. On complaint, technician came and told that compressor does not work but the problem has not been resolved yet.Also Company did response to our product.Even after repeated calls, he is just saying that problem will be solved within 24 hours, but nothing has been done so far. I request you to please look into the matter personally because it's been a long time no response came from their side.

We are looking forward to your response. Thank you.

Anurag Singh

Dear Sir/Ma'am,

I am writing to bring to your attention a significant issue I have encountered with my Hitachi air conditioner and the subsequent unsatisfactory service experience I have had with your company.

On 19 APRIL 2021, I purchased a Hitachi AC unit, model number SPLIT AC - 1.5TR HITACHI MERAI 3100S CHAMPION INVERTER - R410A - RSNG318HDEAZ2. The AC unit initially performed well, and I was satisfied with...

I raised service request .xxx0482 a month back because my compress was not working. Agent came after a week and informed that PCB board has issue and since it is in warranty it will be replaced free of cost. After 2 weeks i got a sms saying 'Your call no .xxx0482 is closed in our system'.

I again called the customer care and they asked me to raise new service request and admitted by mistake it was closed. New service request xxx4549 was raised. After two weeks (on July 5th) the service request was closed automatically without my approval.

I called back to the service center, customer care, mailed them multiple times, contacted via twitter... Zero response till now.
I suffered a lot with Hitachi this summer and never ever seen such a service from any company till now.

Hi,

I hope this message finds you well, although I must confess that my current state of mind is far from "well." I am writing to express my extreme frustration and deep disappointment regarding the unresolved issue with my air conditioner, which has been non-functional for the past 1.5 weeks.

To say that this situation has caused me immense inconvenience and discomfort would be an understatement. Despite my...

Sir my window ac freezes ice and cooling is less then the normal. Otherwise working fine. I think it's gass problen.

It has been more than 2 months, I had requested repair of my split AC. The technician visited in March and had taken advance of Rs 2000 (sent to ‪+[protected]‬). They later cancelled the existing call and placed a new one with number [protected]. I have been calling the technician and Hitachi's customer care, however, both are hanging up on me- the technician has blocked my number and Hitachi customer care knowingly stage network drama and put the call on hold. I had requested CC three times to escalate the issue due to which I received a call ‪+[protected]‬ from the escalation department but they haven't done anything since last month. I have now my money stuck, time wasted and am repenting of make a choice of purchasing Hitachi AC. The worst part is that during the initial chat with technician he said the product is available in India but they is some issue with logistics. How long can a part take to move from 1 part of India to other? Please help me get my hard earned money back.

I bought a Hitachi AC (HITACHI 1.0T3S FS-RAFG312HEDO) on 20th April 2023 from Seema Electronics, Burdwan, West Bengal, Pin-713101. The product that has defect item. Even after informing the dealer they did not respond as such. So I want a replacement of this product. Please guide me what should I do for that.
Primary Ph. No- [protected]
Secondary No- [protected]
Email- debabrata.modak.[protected]@gmail.com

I have purchased one 1.5 Ton SPLIT AC - 1.5TR HITACHI KASHIKOI 5100X INVERTER - R410A - RSOG518HDEA in the year March 2021 . ( Raipur Electronics-Kharagpur, WB). Add-540/324/1, Inda, Kharagpur. WEST MEDINIPUR.-721305
[protected]@raipurelectonics.com

Service request CALL- NO-[protected].
Hitachi complain ref no-80CE46A1347

Within less than 2 years I have noticed that the machine is giving less...

I have purchased hitachi 1 ton window ac from vijay sales indrapuram on 12/4/2022 and after one year there is problem in my ac of not cooling and then i called the hitachi customer care which is worst as they have not reponded and i have found one whatsapp number from where i raised a complaint after they see the ac they said your one year warranty is over as it s a gimmick fighting over it and they also want me to give them visiting charges to see the fault

I have purchased Hitachi AC 1.5 ton AC in June 2022.
I am not a frequent AC user.
Still, there are 2 times that PCB board inside the outdoor unit has been replaced. Since it is in the warranty, it is replaced freely. But what after the warranty? The technician of service recommended a stabilizer, but company says no need. Then what should I follow?
I have informed to the company if there is a third time PCB problem within the short duration, then it will be a problem with your product.

My refrigerator is not working well. Items which we put in the refrigerator are melting…

Attention Guy's,
I want to inform you all the some fraud person taking payment on behalf of the offer letter for HITACHI GLOBAL,

actually I have received a mail from [protected]@bipsindias.in ( Person Name - Aryan Singh Contact no - +[protected] on 24th Feb 2023 that my profile was shortlisted for the position of Senior General manager post your 1st will going on the 25th Feb 2023, Aryan Singh called me and said that...

Fraud offer letter

Since no one contacted me since yesterday and no service provided for now almost 15 days.

I have contacted the Grahak Seva : the STATE CONSUMER DISPUTES REDRESSAL COMMISSION MAHARASHTRA

Post this I will arrange a legal notice through Consumer Protection Bureau.

When it’s so difficult to raise a complaint no doubt I will take to months to fulfill a warranty commitment