Hitachi Home & Life Solutions India [HHLI] Customer Care
Hitachi Home & Life Solutions India Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
1021
COMPLAINTS

Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India Ltd.

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Address
10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 70 3532 4848  [Customer Care]
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+91 27 6427 7571  [Head Office]
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+91 79 3041 4800  [Regd Office]
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+91 1​2 2717 1159  [Corp Office]
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+91 11 2271 7163  [Corp Office]
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+91 11​ 2271 7161  [Corp Office]
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Fax:
Fax:
+91 79 2640 2024  [Regd Office]

Additional info
Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006

Head Office & Works
Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana 382727 Gujarat
+91 27 6427 7571

Corporate Office
Hitachi Home & Life Solutions (India) Ltd., a Johnson Controls - Hitachi Air Conditioning Company, Shop No. TF 301, 3rd Floor, DMRC Building
New Ashok Nagar Metro Station, New Delhi 110096
View More Information...

Customer satisfaction rating
25%
Complaints
1021
Pending
0
Resolved
254
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Hitachi Home & Life Solutions India [HHLI] related photos (99)

Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

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Hitachi Home & Life Solutions India [Hhli] — window ac/service team

 Abhishek Manoharan on Sep 18, 2018
I am writing this mail with so much disappointment, as i bought Hitachi W Kaze 1.5 ton window AC on 29th April 2018, within 5 months of time we are faced with the issue of Gas Leak, i believed HITACHI were one of the esteemed brands in home appliances.
But this kind of issues should not be faced by the customer right? I had complete faith in your in your Brand Name but after this i don't know what to do now.

I request you to kindly t revert back ASAP.i have already lodged a complaint through Hitachi app, and not a single revert on mail too form there customer care team, non...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — fraudster service technician for hitachi refrigerators

 Tvisha Pandya on Sep 5, 2018
This is to bring to your notice that a fraudster mr. Salman - m : +91 [protected] has visited my house claiming to be hitachi refrigerator technician and claimed rs 16400/- for pcb replacement and rs. 3600/- for v guard 1kv stabilizer.
I am attaching the photos of the affected pcb, bills of a company called bird view, photo mr. Salman.

Below are the sequence of events since 29th sep. Night :
29/08/18
1. Called[protected] at 9.41 pm - call couldn't connect - 0 sec -
2. Called[protected] at 9.42 pm twice - call couldn't connect - both calls 0 sec
3....
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — inverter split airconditioner

 Madan Kaushik on Sep 1, 2018
I had bought hitachi inverter ac last year and used it in total a month only, now it is not starting. When i launched a compliant their service engineer comes to check it, that guy was coming from some local vendor and doesn’t know much about ac. He said there is an issue with indore unit pcb and motor both things needs to be sent for repair and the cost will be around inr 15000/-. This is like 40% of accost, hitachi is very bad in service and after sales cost....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — window air conditioner

 karanka on Aug 22, 2018
New ac purchased 14 july. When the ac was installed, the compressor was not getting on. The complaint was reigistered same day regarding the same.
Three days later technician visited and told that the wiring of compressor was tempered. He replaced the wiring. I asked him that it was a new ac purchased so requested a replacement. He said hitachi dont replace air conditioners. They only air repair. Then i contacted the showroom where the ac was purchased. They replaced the ac. When the new ac arrived it was not cooling properly. Again a new complaint was registered on 09 august. The engineer...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi 1 ton split ac dc inverter not working after 2 months in service

 Sana_tan on Aug 14, 2018
After using the product it beeps 12 times and no any function of ac. Complain and attended assured for replacement within warranty period. But after 15-days passed no any respond from the company attendent. Thus the warranty lapse process is goin on. Actually govt. Of india should take initiative to banned the all hitachi make items in india to cheat the indian peolpe....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi ac 1.5 windows [Resolved]

 AjayAhlawat09 on Aug 12, 2018
I bought a hitachi 1.5 ton windows ac. It stopped working just after 2 months. On 15th july i contacted customer care, they arranged an executive visit who informed us that compressor is damaged and need to be replaced. But we didn't hear back from them again. So i called customer care again on 27th july, this time we got excuse that there is transport strike so its taking time. On 8th august, i got call from field executive and he informed that he had received the compressor and it will cost rs 2800 for transportation and labour charges. I said ac is in warranty so why there are charges. Then he...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi — defective product

 Chander Shakher Sharma on Aug 11, 2018
Dear sir/mam,
I have purchased split ac 1ton model 312, make - hitachi dated on 02.06.2018 vide invoice no.3858 from balaji digital world, janakpuri,
New delhi-110045.
This is my big mistake to purchased ac from hitachi and also head pain, because of i am facing multiple problems again and again and i am very frustrated.
Ac is not cooling again from dated 09.08.2018 and i complaint dated on 10.08.2018 vide complaint no.[protected].

I want to refund my money 33k...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — split ac 1.5 ton [Resolved]

 prem on Aug 8, 2018
I have bought a 1.5 ton 5 star ac in june' 2016. Used only 3 months in which faced 2 times pcb problem and now this year aug'2018 two days back ac stop responding when i requested for service, found again pcb problem. Technician is charging inr 4220 + 500 + gst (Visiting charge) approx amount inr 4720 + gst
I will not buy or recommend any hitachi product again....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi ac split..great eastern [Resolved]

 mohit singha on Aug 6, 2018
I have purchased a Hitachi spilit ac from Great Eastern jodhpur (Uttam & Sakti) and he had not registered my mobile no. and send somebody else to install the product (not from company).after that we called in cc so many times and registered my no.

after 5-6 days ac was not working and from that day i complained every alternate days or week to change my product and 2 times gas also filled in new product.

and i complained to refund my amount from the beginning but nobody listen my issue and they repaired the new product everytime .
but i am completely fed up with...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — circuit board of ac not working after 14 month [Resolved]

 shankersingh1966 on Jul 31, 2018
Purchased inverter AC 1.5 ton in April 2017 starts malfunctioning after 14 months. Reported to service centre & told me circuit board not working. Leading Company like Hitachi had no quality control. I have question about their Indian product quality which was not maintained. This will creat bad image in India. Request u to replace this malfunctioned circuit...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — replacement of refrigerator [Resolved]

 Tripti Khetan on Jul 25, 2018
I have purchased two door refrigerator of hitachi in the month of may and from the day one it was not colling. I lodged the complaint and their technician came and told that fridge is not cooling damaged and it should be repalced. Now it has been one and half month neither they mail nor they call. I am still waiting. I called up so many times in customer care but they told me that its not their job and service center people call you. But i didnt get any call from their side....
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — ac replacement [Resolved]

 amitkr510 on Jul 25, 2018
I purchased hitachi split ac 1.5 ton 3 months back. The unit got faulty within 10 days of installation. The complain was registered and many times hitachi technician visited my place and finally declared the item faulty and recommended it for replacement. Now i am following hitachi customer care since last 3 months but they are harassing me like anything and giving me false promises and on every call they make me wait for hours even before someone can talk and then they give me a date which is never fulfilled i feel like cheated harassed. I just can't understand that why a company of so high brand...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — refrigerator [Resolved]

 genbaj on Jul 25, 2018
Since may 2018, i am having a problem with the hitachi three compartment refrigerator bought in july 2013. The initial complaint was registered for the machine not cooling. Later it developed a problem of ice cubes not forming. The water was leaking into the freezer compartment and freezing in the entire hold but not forming cubes. Two service providers have attended to it but without being to resolve it. They are - i care services, vikaspuri, new delhi and national refrigeration services, dwarka, mahavir enclave, new delhi.
I was advise by the latter to request for the company technician...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — hitachi s.ac rs0318bhea 1.5t invrtr [Resolved]

 CA vipin mittal on Jul 24, 2018
I am vipin mittal residing at h-19/ 129 sector 7 rohini, new delhi
110085. I have purchased two air conditioners of hitachi s.ac
Rs0318bhea 1.5t invrtr ('ac') from electronic paradise ('ep') located
At a-1/ 8 (Near m2k cinema) sector 8 new delhi 110085 on 14 july 2018
(Saturday) with invoice no. Rh/ r-2527/18-19.

I have enclosed copy of invoice for your reference.

I have presented series of incidents below.

1) ep has delivered and installed ac at my residential address
Mentioned above on 15 july 2018 (Sunday). After...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi expensive freezer [Resolved]

 smartankit2009@gmail.com on Jul 24, 2018
Sir/mam i purchased a hitachi freeze from m/s gurumaa enterprises, rudrapur which is not working since 45 days and costomer care (Mr. Sakir malik) of hitachi saying that gurumaa is not a authorized dealer of hitachi, so we can\'t do anything and guru maa enterprises saying that we only sold the products and the company will provide the service.

Please do needful action against gurumaa and hitach...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — complaining about the service [Resolved]

 ankit19 on Jul 21, 2018
Its been a month that im calling again again for refrigerator service...its not working since a month..100 times they have logged a complaint and nothing has been done yet..i mean what service is this? ur agents says they logged complaint guy will come and sort it..if they are logging a complaint then y ur technician is not here..over a month..summer time nd no refrigerator service has provided yet..pathetic....
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — hitachi split ac [Resolved]

 kumar_aditya on Jul 20, 2018
We have purchased Hitachi 1.2 ton RIDAA split AC on 16th may 2017.After installation the AC didn't started for the same we lodged the complain and the technician found the outer unit internal wire was loosely coupled.
When we ask for the unit replacement Hitachi says it happens sometimes when we manufacture in peak season these kind of minor issues remains.
After that In warranty period we complain several time for Inner Unit Noise.But every time the technician come and says its working fine there is no issue.
But this time when Warranty ("1 year")expires when we lodge complain...
Complaint comments  Read comments Complaint category Appliances

Hitachi India Pvt. Ltd — hopeless after sales service for hitachi refrigerator wb730pnd5 [Resolved]

 nirajj77 on Jul 17, 2018
Name: Mr. Niraj Jain Complete address: 77, Arihant Nagar, West Punjabi Bagh, New Delhi – 110026, India. Tel No.: [protected], [protected] Mobile No.:(registered) [protected], [protected], [protected], [protected] Model No. of your Product: Hitachi R-WB730PND5 DD-MM-YY of Purchase:[protected] Amount – Rs. 1, 17, 500 We have made a complaint regarding the non cooling of the Refrigerator to your Care Service – WZ – 43, Vikas Puri, New Delhi wide receipt no.955 dated[protected] and paid visiting charge of Rs. 590.00 as requested. It was told to us that the part will be available within a week time...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — warranty ... taking 25 days and no answer [Resolved]

 Bhaumi Shah Vaghela on Jul 17, 2018
On 3/7/2018 : This is to inform you that our Hitachi refrigerator suddenly stopped working and we made a complaint on 27th June 2018 for the same as it is into warranty period. The technician came and saw it, and said that there is some circuit issue and it will be resolved in 2 days. Today its almost 7th day we are without the refrigerator. Is this service given by so called HITACHI COMPANY????? Does it take 5 days to change a single part? We are using so many other known brands at our place but never faced such an issue of waiting for so many days. We had the same issue in IBF brand but it was...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — inverter ac stopped functioning and service by company took long [Resolved]

 krishan m gupta on Jul 16, 2018
I used my new hitachi inverter ac only for 2 months at delhi and it stopped working. It is in warranty period. The technician was called who said that the pcb is to be changed. Hitachi took 10 days to replace it and we suffered during those summer days of july 2018 without ac. I was informed that it takes so long because spare pcb is not stocked in delhi and is transported from gujarat to delhi.
My experience shows that hitachi ac is not reliable and the service time taken by the company is too long....
Complaint comments  Read comments Complaint category Electronics & Appliances

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