Hitachi Home & Life Solutions India [HHLI] Customer Care
Hitachi Home & Life Solutions India Ltd.
Customer satisfaction rating: 26%
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1037
COMPLAINTS

Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India Ltd.

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Address
10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 70 3532 4848  [Customer Care]
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+91 27 6427 7571  [Head Office]
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+91 79 3041 4800  [Regd Office]
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+91 1​2 2717 1159  [Corp Office]
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+91 11 2271 7163  [Corp Office]
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+91 11​ 2271 7161  [Corp Office]
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Fax:
Fax:
+91 79 2640 2024  [Regd Office]

Additional info
Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006

Head Office & Works
Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana 382727 Gujarat
+91 27 6427 7571

Corporate Office
Hitachi Home & Life Solutions (India) Ltd., a Johnson Controls - Hitachi Air Conditioning Company, Shop No. TF 301, 3rd Floor, DMRC Building
New Ashok Nagar Metro Station, New Delhi 110096
View More Information...

Customer satisfaction rating
26%
Complaints
1037
Pending
0
Resolved
270
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Hitachi Home & Life Solutions India [HHLI] related photos (103)

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Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

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Hitachi Home & Life Solutions India [Hhli] — installation and replacement of ac [Resolved]

 9804255745 on Nov 9, 2018
Hi hitachi team,
My faulty hitachi inverter ac was to be replaced and its been 1 month since any reply from hitachi team.
I had emailed mentioning the same with registered contact number, but no reply to email since past 2 weeks.
Hitachi service centre does not give any proper update or any proper date within which the ac will be replaced.
Very frustrated with the services from hitachi.
Wont recommend hitachi products to friends/colleagues.
Is this the after sales support hitachi provides?
Registered mobile number:-[protected].
Split ac - 1.2tr...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — indoor coil damaged in just 2.4 years [Resolved]

 a8283 on Oct 23, 2018
Dear hitachi india team,
Complaint number: [protected]
We have purchased 1.5 ton split ac unit on 20/06/2016, that is 2 years and 4 months before.
Currently ac cooling is not coming.
Hitachi technician visited and after investigation informed that the indoor coil has been damaged and need to be replaced.
They have provided estimated expense of 10, 000+ rs.

Hitachi is a well-known company providing high quality air conditioners.
To incur expense of 10, 000 rs in 2.4 years is not anticipated from hitachi like product.
Requesting you...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — new ac not working [Resolved]

 aanand786 on Oct 21, 2018
I recently bought hitachi split ac from flipkart. After installed, it didnt work at all. Hitachi technician told me pcb is faulty and needs to be replaced. Even after 10 days, they have not replaced pcb. Whenever i call hitachi toll free no., they say it will take 3-6 days in getting the part. So i have to wait. Such poor and pathetic service. I need immediate resolution....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — 1.5 ton a c [Resolved]

 A k sapre on Oct 18, 2018
Complaint no [protected] with hattachi call center on 7th october. On 9th tech mr from crystal air cool mira road thane charged rs 500 (Receipt no 8152) told that pcb has to be replaced and take 4-5 days how on quarry told that when part will be received not known
Pl help and resolve issue
A k sapre
Reg mo (With hattachi) [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — defective window ac [Resolved]

 Hitachi@2018#$ on Oct 15, 2018
I bought a NEW Window AC of Hitachi Make form a dealer in Dwarka Sector -7 on June 28th, from the beginning there is thick layer of ice formation .

The company is full of the the dealer . The service support is pathetic m they even don't know the how to repair and how to diagnose the defect.

Their customer care no ;[protected]
Company Website : www.jci-hitachi.com

Dealer No. [protected] ( Dwarka Delhi)...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — horrible service & response time for air conditioners [Resolved]

 Abagrawal on Oct 11, 2018
I purchased split ac from online plateform in the month march'18 and unit stopped functioning on 26th august. I made a complaint (No. [protected]) to customer care for service & repair, as the product is still under warranty.

Engineer visited on 28th august and we were told pcb need to be changed, which has not happened till writing of this complaint i. E. 11th october 2018.

This is not first incident with me with hitachi, it is second one in a row, and i had been (So far) a big fan of their products. This seems a regular practice for delaying the repair for products...
Complaint comments  Read comments [1]Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — air conditioner [Resolved]

 deshmukhs on Oct 10, 2018
Since last two month hitachi service center people are not able to provide me ac part for which they have taken advance money from me. Very pathetic service from hitachi ac service center. The call center people are only passing the problem like football. Customer complaint email id is also not responding to my problem. It is really bad decision to purchase ac from hitachi. Hitachi service provider does not deserve rating. If hitachi company can not provide the part since last two months then why do they have ac manufacturing unit. Very poor response and does not deserve any recommendation....
Complaint comments  Read comments [3]Complaint category Appliances

Hitachi Payments — received damaged currency notes from money spot atm

 भारतीय नागरिक on Oct 4, 2018
On 4th october, 2018 at 19:09 p. M, i withdrew an amount of ₹4500 from a moneyspot atm in mohan bazar atm id - mp00050.1note of ₹500 with 2 notes of ₹2000 each came out and both the ₹2000 notes were damaged;one was half torn and other was stuck carefully with cello tape. Please send it to the concerned authority as soon as possible and provide me with a solution....
Complaint comments  Read comments Complaint category Other

Hitachi Home & Life Solutions India [Hhli] — no ac cooling - no resolution in warranty, amc. no customer care support. [Resolved]

 Sameer Lonkar on Oct 4, 2018
This is to escalate the cooling issue of my 1 ton ac. It was bought on 5.11.15 (Bill can be provided if asked for)

This ac has issues in cooling right from beginning. I had raised a service request in april 16 ([protected] & [protected]) in warranty and technician visited my home for inspection. He found low gas pressure and he filled the gas. I insisted to check for leakage, but he was adamant to check the same and said there is no issue of leakage. Over the period the cooling decreased and now we are not getting any cooling from that ac.

Post warranty i raised a...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi India — complaint hitachi refrigerator - r-vg610pnd3 - (ggr) - 2 door inverter 565lts [Resolved]

 rakeshkch on Sep 27, 2018
With lot of frustration and pain i am posting my complaint on this forum. We bought above referred refrigerator of hitatchi from m/s trishul trading company haridwar, uttarakhand vide invoice no 445 dated 20/11/2017 (Sl no of item 0096). Since start the refrigerator is not working properly as there is lot of ice formation in the top portion on walls etc in refrigeration chamber. More than 5 times complaint was made and hitachi mechanic visited three - times. First they said it was problem of setting and they reset the parameters and assured everything will be ok. But problem persisted then they...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — air conditioner break down [Resolved]

 ravikantpreet on Sep 27, 2018
I purchased 2 hitachi air conditioners in june 2017. It is only 1 year 4 months passed, cooling of one of my ac has stopped. This is something very amazing that product from such a big and reputed company performs in this manner. I got both the acs serviced as per the norms and guidelines of the company and in fact i'm worried for my 2nd ac also, it may also behave in same manner. I spent 50000.000 on purchase of your 2 acs. It is not worth purchasing hitachi air conditioner.

Ravi kant chaturvedi
New delhi
Mob [protected]...
Complaint comments  Read comments Complaint category Computer Software

Hitachi Home & Life Solutions India [Hhli] — hitachi window ac dead [Resolved]

 Alimehdi on Sep 27, 2018
I registered a complaint on sept 11th 2018. The engineer came and verified that the pcb had burnt out. He said a replacement will be available in 1 week latest. Over 2 weeks passed by without any calls. By the way, i have an amc with hitachi!.
I made numerous calls to cs but no solution. No response from vishal marar.
Satish nair pls get involved!...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — low quality 3 door refrigerator [Resolved]

 rajnishmarwah on Sep 26, 2018
Dear sir/madam,
We purchased 3 door hitachi refrigerator from sargam electronic dealer on dated 16.10.2016 of inr 64000.00 with 10 years warranty.

At the time of selling sales person told us 10 years warranty on this latest hitachi machine. But after the 13-14 months our refrigerator cooling coil was damaged and not work. When we contact with hitachi service center they refuse to give us warranty on cooling coil. So we paid inr 3200.00 for cooling coil and inr 4779.00 for amc to hitachi company.

Now today i writing to you becoz after the first repairing this...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — window ac/service team

 Abhishek Manoharan on Sep 18, 2018
I am writing this mail with so much disappointment, as i bought Hitachi W Kaze 1.5 ton window AC on 29th April 2018, within 5 months of time we are faced with the issue of Gas Leak, i believed HITACHI were one of the esteemed brands in home appliances.
But this kind of issues should not be faced by the customer right? I had complete faith in your in your Brand Name but after this i don't know what to do now.

I request you to kindly t revert back ASAP.i have already lodged a complaint through Hitachi app, and not a single revert on mail too form there customer care team, non...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — fraudster service technician for hitachi refrigerators

 Tvisha Pandya on Sep 5, 2018
This is to bring to your notice that a fraudster mr. Salman - m : +91 [protected] has visited my house claiming to be hitachi refrigerator technician and claimed rs 16400/- for pcb replacement and rs. 3600/- for v guard 1kv stabilizer.
I am attaching the photos of the affected pcb, bills of a company called bird view, photo mr. Salman.

Below are the sequence of events since 29th sep. Night :
29/08/18
1. Called[protected] at 9.41 pm - call couldn't connect - 0 sec -
2. Called[protected] at 9.42 pm twice - call couldn't connect - both calls 0 sec
3....
Complaint comments  Read comments Complaint category Refrigerators

Hitachi — 1.5 window air-conditioner.

 sushil_1958 on Sep 7, 2018
Around 10th of May, 2018, I purchased a window air-conditioner of 1.5 tons online from Flipkart. Order no.ID -OD[protected]. It was delivered on 14th May. Almost 4 months have passed but no one has come from Hitachi to service it despite calling them. Also no Invoice was given nor Warranty Card. Only an Owner's Manual.

Around 10th of May, 2018, I purchased a window air-conditioner of 1.5 tons online from Flipkart. Order no.ID -OD[protected]. It was delivered on 14th May. Almost 4 months have passed but no one has come from Hitachi to service it despite calling them....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — inverter split airconditioner [Resolved]

 Madan Kaushik on Sep 1, 2018
I had bought hitachi inverter ac last year and used it in total a month only, now it is not starting. When i launched a compliant their service engineer comes to check it, that guy was coming from some local vendor and doesn’t know much about ac. He said there is an issue with indore unit pcb and motor both things needs to be sent for repair and the cost will be around inr 15000/-. This is like 40% of accost, hitachi is very bad in service and after sales cost....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — window air conditioner [Resolved]

 karanka on Aug 22, 2018
New ac purchased 14 july. When the ac was installed, the compressor was not getting on. The complaint was reigistered same day regarding the same.
Three days later technician visited and told that the wiring of compressor was tempered. He replaced the wiring. I asked him that it was a new ac purchased so requested a replacement. He said hitachi dont replace air conditioners. They only air repair. Then i contacted the showroom where the ac was purchased. They replaced the ac. When the new ac arrived it was not cooling properly. Again a new complaint was registered on 09 august. The engineer...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi 1 ton split ac dc inverter not working after 2 months in service [Resolved]

 Sana_tan on Aug 14, 2018
After using the product it beeps 12 times and no any function of ac. Complain and attended assured for replacement within warranty period. But after 15-days passed no any respond from the company attendent. Thus the warranty lapse process is goin on. Actually govt. Of india should take initiative to banned the all hitachi make items in india to cheat the indian peolpe....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi ac 1.5 windows [Resolved]

 AjayAhlawat09 on Aug 12, 2018
I bought a hitachi 1.5 ton windows ac. It stopped working just after 2 months. On 15th july i contacted customer care, they arranged an executive visit who informed us that compressor is damaged and need to be replaced. But we didn't hear back from them again. So i called customer care again on 27th july, this time we got excuse that there is transport strike so its taking time. On 8th august, i got call from field executive and he informed that he had received the compressor and it will cost rs 2800 for transportation and labour charges. I said ac is in warranty so why there are charges. Then he...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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