Hitachi Home & Life Solutions India [HHLI]
Hitachi Home & Life Solutions India Ltd.
Customer satisfaction rating: 61%
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1380
COMPLAINTS
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Hitachi Home & Life Solutions India [HHLI] Customer Care

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Address
10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 27 6427 7571  [Head Office]
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+91 70 3532 4848  [Customer Care]
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+91 79 3041 4800  [Regd Office]
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+91 1​2 2717 1159  [Corp Office]
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+91 11 2271 7163  [Corp Office]
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+91 11​ 2271 7161  [Corp Office]
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Fax:
Fax:
+91 79 2640 2024  [Regd Office]

Additional info
Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006

Head Office & Works
Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana 382727 Gujarat
+91 27 6427 7571

Corporate Office
Hitachi Home & Life Solutions (India) Ltd., a Johnson Controls - Hitachi Air Conditioning Company, Shop No. TF 301, 3rd Floor, DMRC Building
New Ashok Nagar Metro Station, New Delhi 110096
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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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61%
Complaints
1380
Pending
0
Resolved
846
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 09:00 am - 06:00 pm
Tue 09:00 am - 06:00 pm
Wed 09:00 am - 06:00 pm
Thu 09:00 am - 06:00 pm
Fri 09:00 am - 06:00 pm
Sat Closed
Sun Closed

Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

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We first registered a complaint on the Hitachi customer care service who apparently has contracts with third party dealers....
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My Hitachi refrigerator is not working at all since 1st October in my hometown, Aligarh. We made a complaint on 2nd October...
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My Hitachi AC 1.5 Ton ( Window ) 4 star, is not Cooling .
I had taken Extended Warranty.

PL.see in urgent as my mother is very Old and Sick.
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    Hi,

    We purchased the 2 ton AC 4 months back and the installation team came and told us about how the AC is damaged (outer body) and needs to be replaced. We filed a complaint regarding the same but no action was taken yet.

    Last they say approval of replacement has came on 21st august and will take 10 days, but no replacement yet. We talked to the support team they also not co-operating and they keep delaying the replacement. We want to resolve it as soon as possible.

    We regret to purchase AC from Hitachi!!

    Regards
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      Hi Team,
      I am complaining here after a long patience. My Hitachi ac is not working. The call number was registered...
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      Complaint number - [protected]. Service staff have been spinning lies and extorting money on the behest of repairing my fridge. At first, only a particular part of the 3 door fridge wasn't working. And now, after duping my old parents into paying 3500, the whole fridge is not working and they are not picking calls or sending a repairman. It has just been rotting since the past 30 days. Escalated this complaint to level 1, level 2 and level 3 with still no response. Made multiple calls and dropped emails but nobody is ready to take responsibility. Pls assign an agent to this special issue as it is a case of FRAUD and not merely bad service.
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Hitachi Home & Life Solutions India [Hhli] — Very bad and pathetic customer care service

        Sir, Your Service Center technicians DAMAGED the AC Horizontal and Vertical flaps, all indicator lamps and indoor unit's body...
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Hitachi Home & Life Solutions India [Hhli] — Replacement part not received

        My AC got repaired and technician from Hitachi came to my home on Aug 6th and mentioned that PC board is fault and needs o...
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Hitachi Home & Life Solutions India [Hhli] — Regarding replacement of My Split Ac

        DEAR SIR,

        I Anshdeep Singh Yadav feeling dejected while writing this mail to you about my family's stress...
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        My Hitachi 1 ton Air conditioner (which is under warranty) is making some sound and there is smoke coming out from the outdoor unit.
        Kindly send some service personnel as soon as possible.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Hitachi Home & Life Solutions India [Hhli] — Problem in Hitachi 1.5 ton inverter split ac

          I bought Hitachi 1.5 ton 3100S Inverter - r410A- RSM317HCEAW AC on 4th Feb 2021.
          I started using it in the month of...
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          AC is displaying white light
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            Dear sir/ mam,
            I am prateek from dwarka . I want to put against a hitachi ac for non service which means from day we buy ac till today our complaints is not resolved umm basically when the hitachi service ac person come to house he didn’t work problem is water dripping and wrong installing of ac, , when we ask to repair it they didn’t work and ask for 1200 for reinstatement, , the company has done wrong installation why we pay money if we pay earlier so i like to ask soon fast resolved the complaint
            Phone Number-[protected] Dwarka side
            Aug 12, 2021
            Complaint marked as Resolved 
            We would like to provide reinstalling ac of of hitachi as fast as can without any further pay of money
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              Hitachi Home & Life Solutions India [Hhli] — Provided faulty refrigerator and not fixing within warranty

              I had bought refrigerator from Hitachi in May 2019, and immediately after delivery we noticed unexpected noise in its compressor....
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              I bought hitachi 1.5 ton split ac model no. Rsd317hbea on 01.03.2018. I have purchased this ac from reliance digital, phoenix mall, chennai. Since then i faced 3 times gas problem, copper coil leakage & outdoor fan issue. It costs me rs 20000/- till date. This hitachi product has irritated me a lot and i have to incur huge loss on its repair and maintenance. The company should change my unit, because the dealer is not paying any attention towards it .Now it is not working since yesterday . Recently i got the copper coil repaired and gas leakage in the month of may' 2021 and now i am having pcb and control board issue. Pl change the unit immediately, as it is a manufacturing defect :- vishad gupta .. Contact - [protected]
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                Complaint number [protected] for REFRIGERATOR in New Delhi

                3rd party came and said that there is a cooling coil leak. Not shown to us.

                Later we got a call saying that in such a case, Hitachi asks us to change cooling coil, gas as well as compressor (total cost in excess of Rs 20, 000) and since it is out of warranty we will have to pay. They also said that they would either send a video or a person to show the leak.

                Nothing has come and they have closed the complaint!
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                  Purchased Hitachi 2ton ac on 23june2021, started from so many difficulties from technician. It again stopped working, made a complaint on 18July2021, technician visited and said main pcb is not working till date no action has been taken till now
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                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Hitachi Home & Life Solutions India [Hhli] — Airconditioned 1.5ton

                    I have purchased a Hitachi 1.5 ton AC on 16th feb 2021.With only 4 months of running it has a cooling issue.The service centre...
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                    This is the worst decision I have made. I got there commercial unit installed in my restaurant and I havent slept one day in peace. Problems starting from first day. And I am crying for help to their service centre and they are saying service engineer would visit after three years. I am loosing business every hour and they said their service engineer would visit after three days.

                    If you are living peacefully and want to ruin your life get hitachi ac installed.
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                      Hitachi Home & Life Solutions India [Hhli] — Air Conditioner

                      We had purchased a 1.5 Ton Inverter AC cost 57K in April 2016. Since the purchase it has been creating issues related to cooling,...
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