Hitachi Home & Life Solutions India [HHLI] Customer Care
Hitachi Home & Life Solutions India Ltd.
Customer satisfaction rating: 19%
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1125
COMPLAINTS

Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India Ltd.

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Address
10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 70 3532 4848  [Customer Care]
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+91 27 6427 7571  [Head Office]
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+91 1​2 2717 1159  [Corp Office]
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+91 79 3041 4800  [Regd Office]
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+91 11 2271 7163  [Corp Office]
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+91 11​ 2271 7161  [Corp Office]
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Fax:
Fax:
+91 79 2640 2024  [Regd Office]

Additional info
Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006

Head Office & Works
Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana 382727 Gujarat
+91 27 6427 7571

Corporate Office
Hitachi Home & Life Solutions (India) Ltd., a Johnson Controls - Hitachi Air Conditioning Company, Shop No. TF 301, 3rd Floor, DMRC Building
New Ashok Nagar Metro Station, New Delhi 110096
View More Information...

Customer satisfaction rating
19%
Complaints
1125
Pending
5
Resolved
210
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Hitachi Home & Life Solutions India [HHLI] related photos (96)

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Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

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Hitachi Home & Life Solutions India [Hhli] — split ac 1.5tons

 Sualehnaved on Jun 20, 2018
Dear sir,

I am escalating this complaint to your kind notice, to make you aware of the kind of service your service partners are offering in the name of hitachi in non metro locations.

It has been 8 days and there has been 2 visits made by the so called hitachi technicians who have not been able to identify the problem in the air conditioner and are adopting trial and error techniques. Till now they have replaced capacitor claiming the cause of issue, which has failed to resolve the issue.

On enquiring, the revelations made by them were shocking.
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi window ac

 Adv Parkash Makkar on Jun 19, 2018
Consumer law expert
Office of: - cell no.[protected]
Parkash makkar, advocate
Resi:- st. No. 1, last lane, ekta colony, abohar-152116, punjab
Chamber no. 54, civil court complex, abohar-152116, punjab
Registered a. D. Legal notice dated:[protected]
Addressed to:-
1. Sodhi electronics, st. No. 3, jain nagar,
Main road, abohar through its prop./partner
2. Hitachi home & life solution (India) ltd.,
A johnson controls hitachi air conditioning co. Shop no. Tf 301,
3rd floor, dmrc building, new ashok nagar,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — ac break down from the date of purchase and no attention

 reetikagupta02 on Jun 18, 2018
I thought hitachi ac inverter and it breakdown (No cooling) on day 1 as technician was not experienced. He did not adjust gas / moisture properly. Next day after multiple followups one technician came but did not get any equipment along to rectify the problem. I again had to register new complaint for this. Now, another technician has done vacuuming and gas filling, but still there is no cooling. Nobody is attending to the failed product, it's only 3 weeks from the date of purchase. Company also forces working people to keep on taking leaves to attend when technicians come at their own leisure time...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — wachitachi 1 ton raw511kud no cooling

 Manju Madhra on Jun 15, 2018
I have purchased 1 ton window ac on 14.09.2017 vide inv gst an 4323 from sargam electronics adarsh nagar delhi. There was noise problem since beginning. During 2017 it was hardly used for a week. This year since april i have made 5 complaints, the technicians come clean the machine and the cooling does not improve. On our complaint dt 9.06.18 the technician told that gas is to be filled. On 12.06.18 gas was refilled still there is no cooling and on our complaint today another technician of the company's service centre is saying that gas has leaked. It is his wording that previous technician has...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — faulty air-conditioning device

 Sundar Ramamurthy on Jun 13, 2018
Bought AC an year back, since from the installation, till date I spent about 10000, every time I complain about ac cooling I have been told the issue with outer unit and I had to pay 5K. Is this the way to loot the customer or there's no quality from Hitachi at all.
Today again within 8 months Hitachi technician Mr Mohan who is the same person who serviced my outer unit saying your outer unit has coil issues and you need to pay 5000 to fix it.
To my surprise, I heard Hitachi is very reputed organization and they have some standards. Now I am frustrated and I will never recommend Hitachi...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — break down request number 18060405872 dated 04/06/2018 a/c remote not working

 Shaunak Delhiwala on Jun 12, 2018
I have purchased 2.0 ton spit a/c of hitachi from ahmedabad dealer. The remote of this a/c was not working so i contacted dealer and he generated breakdown request no. [protected] on date 04/06/2018.
Till 07/06/2018 i kept silence but when nothing happened i contacted the dealer on 08/06/2018 and asked the status of my complain and they told that they have talked with hitachi service person and he is saying it will take 3 to 4 days. So i asked his contact and get his e-mail id on which i posted mail. Also i contacted customer care of ahmedabad and they gave me his mobile no. On contacting...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — ac is not cooling

 yogesh_707 on Jun 7, 2018
It has been month and i didn't get any resolution from hitachi.

I have also logged a complaint on your customer care number here are complaint numbers which have raised to hitachi just for one problem.

[protected]
[protected]

One of the poorest service i have ever experienced in my life from your dealer and local service centre

Problem: on of hitachi's split ac's is not cooling properly. After visiting technician number of times but no permanent solution is made yet. As i have a store of flowers and cake there is a great loss of...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — defective product

 vikash23@ on Jun 5, 2018
Purchased new ac but it was defective. First said will replace it in 10 days. Now they saying it may take 2 week more. I lodge complain on 28 may. And on 3 june the problem was sloved and product was replaced is showing in hitachi application but in actually nothing is happend till now.. Now they are saying its in under process. So please help me out....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — no service from hitachi - totally waste

 Sushant Arya on Jun 4, 2018
Hi,

I've purchased hitachi invertor ac on 8th june 2014 as the latest model in the market - rau108huea.
Power supply to ac was always proper and with stabilizer.

Just after one year, one warranty expitration5 on august 2015, it got issue and took rs 4800 for repair.
Now from 29-april-2018, its power pcb of indoor unit got bad and hitachi is not able to support it (Just 4 years old product).

I escalated the calls to their lever -3 support, but no resolution yet.

Sequencing as follows:

-

Register...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi refrigerator

 Satishkhattar on May 31, 2018
Hitachi is the worst company ever with pathetic customer service. We purchased a 625 l refrigerator worth rs 70000 and from the first day it has not been cooling. The peice was defective and even after repeated calling in peak summer no one comes... After calling again and again and complaining the technicians who came to fix were untrained and cud not understand the problem. They are charging us for visits and asking us to get the parts replaced.. Shame on the customer service and product service... Hitachi people wake up and take some action......
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — inferior quality spare part

 PawanRohilla on May 30, 2018
I recently had my hitachi window front panel replaced for rs 4000/- but it only lasted for 10 days. I asked the company to replace it but they denied. It was really surprising to see that the company did not replace\fix it as it has got crack in only 10 days after new part installation.

Date of replacement: 19-may-2018

Attachments: photo of invoice of replaced part, photo of broken ac front panel...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — window ac 1.1 ton

 K Sameer Raj on May 29, 2018
Dear Customer your BREAKDOWN req. [protected] for the AIR CONDITIONER Shall be attended asap. Share CDN:-7447 if you are satisfied with our engineer.
Above massage was sent to me from hitachi on dated[protected], but till date nobody has attended my complaint . My AC is under AMC COMPREHENSIVE with coil . I have called many times to customer care & mailed to customercare@jci-hitachi.com, but problem has not been solved yet.
Kindly do something for us and give a suggestion to me . What should I do please suggest. Its really difficult to tolerate this hot weather.
Regard
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi a.c

 varlaxmi on May 29, 2018
I am varlaxmi.. We gas bought hitachi a. C from towlichoki branch on 5th may and the installation was done by 8th.. But from the first day itself the a. C is not working properly... I had raised complaint to hitachi service 20 or 21st may and the service person came and checked the filters and it was fully filled with dust he cleaned it.. When i asked how come in 6 to 8days it self there lot of dust he didn't responded properly.. Even after cleaning the filters the a. C is not working properly.. Then went to store to complain about the same to store manager.. He again called the hitachi people and.....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — split ac

 Yg1 on May 27, 2018
I bought Hitachi split AC in 2013, now for consecutively 2 years it has been giving PCB problem. Either u replace it or repair it. Worst Hitachi product. Can't recommend Hitachi to anyone. You ought to at least care for the products you sold. Customers pay hefty amount. You shouldn't take consumers for granted.
If we call your technician they upfront ask for 500 bucks, but why should we pay when it's your fault. Is this how to loot customers, sell defective piece n charge therein.

Yogesh...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — three door refrigerator

 ashoke_nundy on May 26, 2018
I had purchased a 3 door refrigerator model no rwb480pnd2 from bajaj electronics on 26th may2016. About a month back it stopped cooling. After repeated calls to the distributor and hitachi people, they send technician and said that there is leakage in gas. After much follow up they then send a senior technician who said that the pcb is not working. Since my refrigerator is under extended warranty with bajaj allainz insurance, hitachi people kept tossing the ball in the court of the insurance company. After being tossed around by all the people, we got the approval from the insurance company and...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — hitachi inverter split ac 1.5 ton

 Amritesh kr on May 26, 2018
Purchased hitachi 1.5 ton invertor ac on 25th march 2017. After 1 month 27th april 2017 cooling stopped (Gas leakagae) and found because of incorrect connection it happen. Got the service. Same problem occur on 23rd june 2017 again, no cooling and again the connection was not proper. Now on 25th may 2018 again ac is not cooling.ac is out of warranty and hitachi is charging hefty amount.
Such a unprofessional company because of lack of there techniciain work and every time connection is not proper i am charged for the same. I wonder how they treat there customer and is that the quality of...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — ductable ac

 Magnet Brains on May 21, 2018
Dear team,

"we have been experiencing the worst service from hitachi. We have sent many times mail to hitachi, but there is no response.

After this, we are going to the complaint in consumer forum.

It has been almost 20 days to complain about ductable ac, not cooling. Complain no: [protected],

Even after a complaint to higher management, no one has fixed it. Code: fe284c29c5e.

Still, there is no action taken from hitachi, which is unacceptable.

Their technician came 2 times to resolve our issue, but they...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi dc inverter ac 1.5 ton diagnose as gas choked. seems wrong diagnosis to make money.

 Vaibhaw Pandey on May 20, 2018
I am having 2 hitachi split ac dc inverter, which are almost two year old and out of warranty.
This time when summer came up i logged a complain with hitachi for service and ac compressor switch off when desired temperature achieved.
Although being dc inverter ac it should not switch off and should go on very low speed.
Technician visited and diagnosed as ac gas is choked and need to release all the gas and refill again. Cost for that he explained as rs. 5000/- and rs 500 as visiting charge. Total cost for two ac he demanded for rs. 11000/-.
I have heard about gas...
Complaint comments  Read comments Complaint category Appliances

Hitachi — split ac gas leak. [Resolved]

 Ujjwal Saini on May 18, 2018
1. Hitachi sugoi for not installed properly on the very first time.
Complete summer the cooling was less. Gas and installtion had to be done again.

2. We moved to a new home, (Bearing the charges of removing, transporting and reinstalling the ac and the total almost neared 19000)

Two acs were reinstalled and now after 8 months there is a gas leak and the company is asking 3250/- for each of the unit.
With only 3 months of guarantee. Its not worth it purchasing ac's from hitachi...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — a very cheap attitude shown by hitachi india [Resolved]

 sshhiv on May 11, 2018
Hi

Is customer responsible for fault/damage done by hitachi to my ac... Why will customer pay for damage done by hitachi india???

It been 6 days i am suffering on account of lethargic & ignorant behavior shown by hitachi india...

I got my ac raw218ktd wind 1.5 tr service by authorized service dealer on 6th may 2018 (Sunday) via complaint no [protected].

After service by authorized engineer, my ac got faulty & stopped working... Seems motor got damaged... I immediately brought it to the knowledge of hitachi india via complaint no [protected]....
Complaint comments  Read comments Complaint category Electronics & Appliances

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