Hitachi Home & Life Solutions India [HHLI] Customer Care
Hitachi Home & Life Solutions India Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
1071
COMPLAINTS

Hitachi Home & Life Solutions India [HHLI] Customer Care

Hitachi Home & Life Solutions India Ltd.

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Address
10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India - 380006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 70 3532 4848  [Customer Care]
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+91 27 6427 7571  [Head Office]
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+91 79 3041 4800  [Regd Office]
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+91 1​2 2717 1159  [Corp Office]
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+91 11 2271 7163  [Corp Office]
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+91 11​ 2271 7161  [Corp Office]
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Fax:
Fax:
+91 79 2640 2024  [Regd Office]

Additional info
Registered Office
9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad 380006

Head Office & Works
Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana 382727 Gujarat
+91 27 6427 7571

Corporate Office
Hitachi Home & Life Solutions (India) Ltd., a Johnson Controls - Hitachi Air Conditioning Company, Shop No. TF 301, 3rd Floor, DMRC Building
New Ashok Nagar Metro Station, New Delhi 110096
View More Information...

Customer satisfaction rating
27%
Complaints
1071
Pending
3
Resolved
283
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Hitachi Home & Life Solutions India [HHLI] related photos (112)

Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

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Hitachi Home & Life Solutions India [Hhli] — refrigerator r-vg440pnd3.gbk

 Pavana Gupta on May 20, 2019
I purchased a refrigerator hitachi r-vg440pnd3. Gbk on 11/05/19. It was delivered with doors that were not alligned. The service engineer fixed the doors and made them to allign with each other but since then, the top door pops open each time we close the bottom door. We called the service engineer, mr subodh ([protected]), but he said that this issue is with all hitachi refrigerators that the top door opens up when we close the bottom door. I am sure hitachi does not build refrigerators with such disabilities.
Kindly look into the matter and fix my refrigerator as soon as possible....
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — faulty equipment, worst customer service, and fake email address of management

 krishna5059 on May 15, 2019
Hitachi split ac, within warranty, has break down on 21st arpil 2019. Technical persons visited many times, but are not able to rectify the error till date i. E 15th may 2019. What is the use in buying reputed hitachi ac at costly price, if i am unable to use it for one complete summer month.

I have customer care more than 50 times and escalated the issue more than 10 times. The escalation team members (Mr. Naveen, mr. Naveet, and mr. Gauron) have responded to my issue and said they will take responsibility. But they displayed zero responsibility and zero commitment levels. The technical...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — ac not responding to remote control device

 carohit7489 on May 15, 2019
I have purchase an iconnect ac from hitachi, which has a facility to connect with wifi and we can operate it from anywhere. However the same function is not working.ac is not able to connect with the wifi.
Further, even my ac is not responding to its remote device as well.
I have register my complain several time at hitachi service center. But every time they send an non technical person, who doesn't know anything about the ac and its functionalities.
I have specifically told service center people to send some technical guy. But unfortunately there is no positive action taken...
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi double door 600l refrigerator-poor service

 MSekharkundu on May 13, 2019
This is regarding the hitachi refrigerator which i purchased 3 yrs back. Suddenly i noticed very less cooling in the refrigerator and vegetable area last year. I lodged a complaint in hitachi customer care and technician resolved the issue by charging more than3k.
Again same problem is there and i have again lodge a complaint [protected]. If every year i have to pay you guys then it's better to stop buying hitachi products.
After using hitachi refrigerator for around 1 lac, i would definitely post this review in all social networking sites so that atleast other people could be aware....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — abrupt customer service

 Surya001983 on May 13, 2019
Team sales...
Bought an a/c (Split) on 24th march from the rhythm (Sector 18, noida) and same got installed and demo was also offered.

But we used dtd:- 03rd may 2019 for the 1st time and it wasn't cooling at all.

Ps: re-fund the amount as i sincerely believe am not on right hands.

Team service:-

> call registered online.

> the call get scheduled and text [email protected] hours (Approx..) i. E. Engineer-vivek mishra ([protected]) will visit shortly.

> since no body turned up, called the engineer @1947 hours...
Complaint comments  Read comments [2]Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — ac issue : technical fault : invoice no - tg/hye/si5185

 Tarun Aditya Bhalla on May 6, 2019
Hello, its to inform hitachi customer care that this is the 4th time i am rising my complaint for my ac, which was bought on 11th march 2019. Please check the attached bill and invoice.

I had complained 3 times earlier for the faulty remote system with display and pcb etc. It has been replaced, but still not in working condition. It has been more than a month and i am unable to use the ac properly.

I am really upset with the help i am getting from hitachi customer care. Now, as i have no resource left, i want my ac replaced with a new one, as it has got assembled with...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — ac issue : technical fault : invoice no - tg/hye/si5185

 Tarun Aditya Bhalla on May 6, 2019
Hello, its to inform hitachi customer care that this is the 4th time i am rising my complaint for my split ac, which was bought on 11th march 2019. Please check the attached bill and invoice.

I had complained 3 times earlier for the faulty remote system with display and pcb etc. It has been replaced, but still not in working condition. It has been more than a month and i am unable to use the ac properly.

I am really upset with the help i am getting from hitachi customer care. Now, as i have no resource left, i want my ac replaced with a new one, as it has got assembled...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi split ac

 Anilheerk on May 3, 2019
I have bought hitachi split ac last summer on 17 june 2018 and its still under warranty. I called them several times for service last year but no one turned up. Now starting of summers i called these guys again for the service this time your service man turned up and told me ac is not working after checking it out he said one of the part is not working in out door unit so it will be replaced, its been more than a 10 days he did not came back. As per him part is not available in stock and will be replaced once its available. It means i have to wait in summers for you guys to receive the product....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi inverter ac

 apsbudhiraja on May 2, 2019
I got a hitachi invertor ac from goel bros in mohali on 31st march 2018. The ac's cooling came down after 2 months of its usage and after calling the ac service person, the problem was resolved.in march 2019, i lodged a request for ac service on the hitachi app but the response was not received. The ac was not cooling and i had to directly call the service agency. They told me that the ac gas had leaked and i had to pay 2750 for the gas refilling. As per them, ac gas leak is not covered under warranty. This kind of product is not expected from a brand like hitachi. I have been using samsung window...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi refrigerator

 jayghosh06 on May 2, 2019
Hitachi should be bought under the scanner of consumer protection council.
They are basically cheating customers by selling spares at exorbitant price.
I have hitachi refrigerator purchased in 2014. Last year i had to replace one cooling fan by spending around 7000/-. This year again another fan not working, again i have to spend 7000/- to replace the fan.
Considering the size and content of the fan, at the most total cost should have been rs.100 - 150....
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — refrigerator model rvg440pnd3

 Rohit Gupta100 on May 1, 2019
Dear mr. Nagari,

Trust you are doing well.

I would like to share my experience after investing my hard earned money and considering hitachi brand for my home. I bought hitachi refrigerator in oct 2014, it work fine for almost 6 7 months. But after that my wife was encountering regular problem of water depositing below the vegetable basket at the bottom section.

Your services team visited us and did some repair and committed the things has been put right and there will be no further issues.

But sorry to say the problem continued, and to...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — very bad service provided by the service centre

 K Mittal on May 1, 2019
Dear sir,
Product : hitachi ac (Esh317hbeaw-se180c63993180a3149) 1.5 spl - set
Purchased on : 12/05/2018
Registered phone number protected

Complaint regarding their services: i purchased your ac on 12/05/2018, i had purchased my ac from hitachi with the trust that i will be properly heared when i face any kind of problem. Recently from last two weeks my split ac is not cooling properly i had called the nearest service center many a times and they say they will send their representative for sorting out my problem after so many call to service center they had send...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — hitachi ac not working at all

 [email protected] on Apr 30, 2019
I bought 2 AC in 14/04/17.. one is working good but other has some manufacture defect. That I told many time to company please replace my default ac ... but they sent technician to resolve my problem which is not solved .. my .. i simply want to resolve my ac problem...about my experience with Hitachi is really. Not good I must make sure that in my company we don't use Hitachi product in future......
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi — worst service ever

 nitish raj0986 on Apr 28, 2019
I bought my hitachi inverter ac in 2015 every year i face new problems they didn't listen to customer now in 2019 my ac cooling coil damaged and the gas always leak... A technician came from hitachi and he took 500rs and said we will replace your indoor unit in 12500 i wait for 3 days now they said it's 19k or more and then said indoor unit and parts are no more available by company (Company stop making it's parts) even my ac is in 5 year compressor warranty they directly said your ac is going to a junk yard
What the hell is this... If there parts are not available then why they giving 5...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — worst customer care service

 sweezy chopra on Apr 27, 2019
I complaint for non coolling of the ac (2 years old) and the guys mentioned that it was a gas leakage. He took 5000 to put gas in the ac and told us that as its been done through the company only we wont face an issue too early. He installed the gas on 26th march and today is 27th april and my ac is not even giving a normal air how can i expect cooling. It is very disheartening to pay such a big amount and then again it is the same problem....
Complaint comments  Read comments Complaint category Appliances

Hitachi Home & Life Solutions India [Hhli] — hitachi 586 litre side by side refrigerator

 AMIT SAWHNEY on Apr 26, 2019
This is in reference to my hitachi 586 litre side by side refrigerator (R-w660pnd3). Got this around 4-5 years back. The issue is that the door handle has broken again & needs a replacement. We had got it replaced almost 2 years back (Infact the complete door was replaced as the handle is attached to the glass door & does not come separately) & now it has again broken because of substandard plastic used by the company.

Absolutely disappointing. Moreover i have visited many times to register my complaint on website (https://hcserve.com/crmprod/frmwebcallmaster.aspx). once you are...
Complaint comments  Read comments Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — hitachi ac service guy spoiled my ac

 Gsethi on Apr 19, 2019
Dear team,

This is in regards to the below account:

Email: [email protected]
Product (S) : split ac - 1.5tr hitachi ridaa 3200f - rsd318ead
Purchased from : croma

On 13th apr’19, i contacted hitachi to log a service request for my ac. The same day, your service guy came. I told him that the ac is not cooling anymore. He switched on & checked the ac and started servicing.

After the servicing was done, i paid him rs 900 and gave him the 4digit code. Before leaving, he asked me to check the cooling. This is when i realized...
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — serviceman no show [Resolved]

 Amit Chhetry on Apr 17, 2019
A service request was placed as my ac is not working but there has been no call recieved from the person. A message received named pawan batra ([protected]) will come to service the ac. Nobody came to the site although reminded them.

Talked to anisha and abhishek but no efficient answer nor help was received.

Still no response
My ac 1.5 ton 518 kudz k plus
Hsn/sac 8415/90328910.
My number-[protected]/[protected]

Invoice#s18-19/hst-0363
Date of purchase - 28 april, 2018....
Complaint comments  Read comments Complaint category Electronics & Appliances

Hitachi Home & Life Solutions India [Hhli] — refrigerator breakdown as substandard products are in use [Resolved]

 [email protected] on Apr 17, 2019
Mobile no: [protected]
Model no. Of your product: refrigerator model r-vg470pnd3/2015 (451 ltrs.)
Dd-mm-yy of purchase: 2017.
Name of the dealer from where you purchased: great eastern trading company, sreerampore, mahesh, hooghly.

My refrigerator has not even been two years since its installation and this expensive refrigerator gave up, that too not as a result of mishandling, but simply due to substandard quality of the parts. All of a sudden the so called high quality system's motherboard failed as confirmed by the technician. To add to this, now this motherboard...
Complaint comments  Read comments [1]Complaint category Refrigerators

Hitachi Home & Life Solutions India [Hhli] — harassment in customer service amc for hitachi ac

 priyanka1106 on Apr 13, 2019
We had purchased ac from hitachi 2years ago. Now when asking for service and maintenance of the ac the team is harrassing us like anything else. After 2 months of continuous follow up one service boy has come and reverted that the machine has a gas leakage.
We had also issued a cheque of rs 3000 for amc and the person had assured that amc will be done and receipt handed over by next day
1month has passed and there has been no response from the company. The contact no of the service engineer is fake. When we try to call the company and agency, we hardly receive any response
They...
Complaint comments  Read comments Complaint category Electronics & Appliances

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