[Resolved]  ShopClues — Order No:6873603 Product dead on arrival

Hi, I purchased an amkette mouse from shopclues and i received the product dead on arrival. This is not a huge issue but the way the shopclues team/Seller is reacting for this is really disgusting. They are not ready to take any responsibility but for taking the cash from me. They are asking me to take pain to reach and follow upp with amkette customer care. In fact they shipped a dead product and asking me to take the responsibility on this burden futher. Nice customer care team trying to guard their seller. Its their duty just till the online transaction is complete. Once the money is taken then they believe in a "shopclues Principle" customer should take care of anything beyond that point. I still dint get any positive response from shopclues team. Please do not purchase any from such an organization which portrays as customer centric and acts the other way around. If this is the same way the shopclues customer care team is going to act. There is no need for customer care team infact to say PLEASE HELP YOURSELF. Regards, Vivek.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Vivek,


We sincerely apologize for the inconvenience caused to you. We are getting this investigated on priority. You will have the plausible resolution ASAP. For other assistance, feel free to contact us at ShopClues.com/support.


Regards,
ShopClues Support

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