Concorde Group — No response form CRM regarding Unit Swapping

Since 20 days I am following up with CRM team but there is no response. I am looking for Unit swapping for D-404 to D-305 and unit is available checked with sales team. I am calling CRM team they dont pick come message busy call you back. Request is not moving as aspected.
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    Concorde Group Phone
    +91 80 6747 5666
    Concorde Group Address
    #5, 4th Floor, ONYX Centre, Museum Road, Bangalore, Karnataka, India - 560001
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